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December 2023 by Victoria Crumb
I was traveling from Florida on Christmas and the manager Charles Beaird took such good care of me and my car. I needed a tired plugged and was able to feel so much safer driving home knowing everything had been checked over. Thank you for your hospitality and quality services!
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November 2023 by Salena Burnett
Knox horizon is great!! I got in a fender bender and they completely fixed everything that was broken in the accident. They even detailed my whole car, managed to fix the center console without me saying anything about it in the first place, and redid the pin striping on my car. They’re truly amazing and very quick to help with any questions or concerns.
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November 2023 by Jill Marois
I thought the pleasant reviews and decent responses were a sign that this would be a good shop. For me, it was a very unprofessional experience and I would not recommend working with such questionable individuals. I took my car in for a quick repair and was very clear that time would be an important factor whether I would give them my business. (Knowing that can be hard for most shops) The first person I spoke with when I dropped the car off told me it would be ready same day at noon (before they even looked at the car). I got a call shortly after dropping it off from a different person asking about what needs to be done, then no updates until I call 4 hours past the time I was told it would be ready. A man named Mike calls and tells me they haven’t got to my car yet, so I ask when they will and he said “im not sure” and hung up. Another new person calls back saying there is more that needs to be done on the car and we need to keep it another day to get it done. Ok no surprise you find more than you were expecting but why did you waste an entire day while my car sat in the shop? (Manager could not answer this question) I can understand a repair taking multiple days unexpectedly but DO NOT lead the customer on with a bait and switch so you can collect on your repair bill.By the end my bill was more substantial than I could pay at the time so I asked if they have payment plans. They handed me a third party pamphlet to qualify for a payment program which you need to pass a credit check for! If you don’t qualify for this payment plan they keep your car on the lot until you can. Again the policy is not the problem, it’s the fact that you don’t even inform your customer about your extremely specific payment plan before doing work on their vehicle! Wild.The manager’s efforts to provide customer service were clearly a fake act of a seemingly genuine apology, so he could come off clean. It’s clear he just wants to make pleasantries and has no understanding of accountability or business management with his employees all on different planets.If you go to this shop, I hope you have a better experience than I did
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November 2023 by Holly Powell
Took my car in for bodywork after a tornado. They did an excellent job and were super quick! Very affordable too. They got the job done for thousands less than anywhere else in town. Thank you so much!!!Service: Auto body & trim repair
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November 2023 by Gracie Pekarcik
Knox Horizon went above and beyond helping me with my car troubles. My newly purchased (8 months) used car had unexpected engine issues and was unable to make it more than a few miles down the road. Thankfully this was within the distance of Knox Horizon and they were such an unexpected blessing in the saga of getting it fixed. What I thought was just a spark plug issued ended up being a huge overhaul of the engine in which I needed a new head, head gasket, valves, etc. The labor & parts cost would have been over half of what I paid for the vehicle. Daren advocated on my behalf with my extended warranty company and was able to get the cost down incredibly to an affordable level. Dwayne had great communication and kept me up to date on any issues or success in getting the car fixed. The mechanics did an incredible job and my car is running great now. They even detailed the car and test drove it 100 miles to assure it was running correctly and to give me a good assessment of whether I should keep the vehicle. 10/10 recommend Knox Horizon.
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October 2023 by Katherine White
Such a great experience at Knox Horizon. My car got hit and there were some minor paint damages. Getting a quote was super easy and simple. Then the actual repair only took 2 days. They even gave my car a really nice rinse off/wash and vacuumed the inside! Every staff member I interacted with was very nice and super helpful. Definitely recommend!Service: Auto body & trim repair
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October 2023 by Lila Krugler
I had an amazing experience here. Every person I talked to was SO amazing, especially Darren. My Brakes broke and I needed it towed, but I was in a parking deck so I knew that was going to be difficult. However, they found a solution to get my car out of the deck safely. The whole time my car was in the shop Darren kept me updated on what was going on and the cost of everything they were doing, and why it was going to cost that much. Every charge was very reasonable. The thing that sent them over the top for me was that it seemed like the staff genuinely cared about my safety, and the safety of my car. I will not be taking my car anywhere else but here, they were absolutely outstanding.Service: Brakes
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October 2023 by Shannon Smith
This is a great bunch of people. Very knowledgeable. In what you are asking them about your vehicle. I will definitely be back when I need more work done on my vehicle. Thanks for being honest about my vehicle.
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September 2023 by K Cureton
This company is top notch and really takes care of the lady. Other car repair shops try to take advantage of ladies that are not in the know about auto repairs, but Knox Horizon Complete Auto Care is not deceiving and very upfront about what your car needs, what is recommended and what items that could wait a bit if $$ is a factor. They provided a fair price with quality workmanship and I'll return as a customer when I'm in need.Services: Air & cabin filter replacement
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September 2023 by Jeanette Willis
I took my carv to get a 50 point inspection and my oil changed. The staff was knowledgeable and friendly. I have an appointment with them next week to get my repairs done. They offered to get me to work after I drop my car off. Prices are reasonable and the camaraderie of the team is awesome. Would highly recommend them to anyone.Services: Transmission
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August 2023 by Max Ramirez
Great place with friendly people and totally trustworthy. I will be going here for all my auto repairs.
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August 2023 by Dixieland Hotshots
My experience with this company was very pleasant. The service writers were super nice as well. They fixed the issues in a timely manner. I had some front end work done, so when I picked up the car, the car felt out of alignment. I took it back to them amd they re-aligned it for free! I will be going back to them for future car repairs or maintenance issues.Services: Steering & suspension repair
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August 2023 by The Don
Me & my vehicle basically live here.Nice people though.
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August 2023 by Taylor Slate
I had my grandfather's Nissan truck towed to Knox Horizon when 2 other local shops could not fix the issue. (Crank no start) They were able to diagnose the problem and kept me advised and repaired his truck, even washing and vacuuming it. They went above and beyond.Service: Electrical
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July 2023 by angela maxwell
I am more than pleased with my visits here, they answered all my questions, took my 2010 Kia Forta in because oil was leaking on my garage floor, after inspection they discovered my valve gasket cover was missing a bolt and others were missing, ordered the parts after 3 times to get the right gasket (kia kept giving them the wrong part, third time, They fixed it doesnt leak! A big shout out to Randy, Daran, Mike, Shorty, and a couple of other employees i can't remember their names Thanks so much you all! This place is a very nice, clean relaxing place snackes comfortable seating, rocking chairs outside! Randy kept me posted on everything that was going on with my car! I had to wait so long, i needed a tire rotation and the did that at no cost! This is my go to car repair from now on and highly recommend these people??????????
