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September 2023 by Kyle Thieke
Bad service . All staff needs to be dragged into a hole and buried.
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June 2023 by Jonathan Russell
Great customer service and always consistent. Highly recommend.
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March 2023 by Mike Johnson
Called and was left on hold for 7 mins and called back left on hold again for 5 min and finally said forgot it
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February 2023 by Kurt King
Rude staff with very little help offered. Went here to spend hundreds and they couldn't bother to help or even answer questions.
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November 2022 by Franklin Henson
Worst business on the face of the earth. Terrible customer service, and poor facilities. If you are needing anything right away don’t waste your time here. No one at sales counter. Will make you call a number for a guy that is only 10 feet away behind the curtain, and they will take forever to help you. If you only need 4 “J” bolts for a pole base and nuts and washers…they will make you buy 100 of each before they let you buy them. Hopefully they go out of business soon and someone with a better business mindset buys it. I would give them -1 stars if I could.
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September 2022 by James Goodin
I used to come here with my boss whenever we needed something unusual. They were always helpful and all you had to do was walk in and show them what you were looking for. Fast forward to now and you’re calling some guy in the back who doesn’t come to the counter or talk to you if you’re not there to pick up an order. Zero customer service. Thanks for nothing.
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May 2022 by Ike Costner
using a new type of material I ordered the wrong type of fasteners, (totally my fault) $145 order asked to return and get a different style, no refunds only store credit which would have been fine but this dinosaur that was on the phone I had to physically open my cell phone, go to Google and find the part number and spoonfeed it to him just for him to tell me he can’t get it, and he won’t refund, which I think is a really terrible business practice.could at least offer returns with a restocking fee but off to Fastenal I go. First time I used them and the last.
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November 2020 by micah andrews
So far so good. They have most all the basics in bulk and quite of bit of specialty items and some off the wall stuff. If you need it call em first.
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August 2020 by Sherman Lilly
If there was a negative star this place would definitely earn it. Rude people. If your not part of the GROUP then they don't care about you.
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September 2019 by Cathy Cole
We order something from them every few months and it great customer service every single time. Very friendly and helpful!
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April 2019 by Emily Kincer
We use Knox Bolt for our business - the staff is always very helpful with ordering. When there are problems with an order (which doesn’t happen often), they always make things right. Oh and their prices are way better than the competition especially when you can buy in bulk.
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April 2019 by Emily Davis
We use Knox Bolt for our business - the staff is always very helpful with ordering. When there are problems with an order (which doesn't happen often), they always make things right. Oh and their prices are way better than the competition especially when you can buy in bulk.
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April 2019 by Gary Bridges
0 score bad.
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January 2019 by Zach Hayes
Took quite a while for them to find what we needed, but they actually had it unlike other places
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July 2018 by Rich Wyatt
Must have a $35 minimum for orders...sucks when you only need one nut or bolt.
