-
October 2023 by Jim Hill
How can you not have a direct number to your location on the wed site?
-
May 2023 by Scott Swain
Always friendly and fast
-
January 2023 by Jody H.
We really like TVA. The staff their are friendly at every branch that I've visited. They have good rates and are great to work with from my experiences.
-
January 2023 by Nathaniel Schmidt
Was able to go in and process a loan payoff in less than ten minutes. The lady assisting was super helpful and gave great advice.
-
December 2022 by M
(This review is for in person banking, not the drive thru)..Don't know why it says drive-thru only when they have walk-in service, Lovell/West Knox location.Nice on the phone... Racist in person. I've been banking here for over 37 years. Will Not be using KNOXTVACU anymore. Treated me like a criminal ..and I was depositing money; not withdrawing!Also, this Lovell Rd/N. Peters/Seven Oaks location has way to many tellers for the the amount of walk-ins. The giant "blonde" woman at this location is especially a real pill.Withdrawing funds and moving to another bank. Not interested in banking with this dysfunctional, non-diverse cesspool.
-
December 2021 by J F
Awesome credit union been a member for personal and business for over 10 years no issues
-
October 2021 by O'Malley Stith
They’re a great bank! I’ve been a member for a long time and have no complaints.
-
March 2021 by Adam N.
Member 5 years. Strange Share draft charges I always have to confront them about.. No business loans. No PPP loans. Goofy hours in Wed which in Sevier County is main day us weekend warriors have off. The atm at their location is the only atm I have ever used that won't read my TVA card. The friendly staff is the only thing this place has going for it.
-
January 2021 by Austin Hunter
On March 4th in the afternoon. I used your drive through teller station. I was making a fairly large deposit. I was told when I opened my business account with you I would always be asked for my password on my account. I send my money through a red headed woman took my money deposits it and sends back the receipt. Never asked for my password on my account. I proceed to ask her why she didn't. She said my ID is on file. Mind you. I was wearing a hat and sunglasses. This is not the first time this has happened. Also happened at your 11490 Parkside Dr, Farragut, TN 37934 location. That teller did apologize this teller did not but it's not about apologies. If you're going to provide the service it should be mandated for all of your employees. Especially in a world full of scams and fraud.
-
January 2021 by Sandy
I have had a loan thru these ppl for 4 yrs & never had a problem until last week. I called them this a.m. to find out what the problem was. They xplained things clearly, corrected the issue & apologized 4 issue even tho',technically, IT WASN'T THEIR FAULT. Terrific place 2 do business.
-
October 2020 by Amy A.
The location next to I-81 is horrible. Their customer service does not deserve a star at all. THE MANAGER WOULD NOT EVEN COME OUT TO HELP THE STAFF WITH QUESTIONS. I could tel they did not want to open a new account and I was a bother to them. Denise was very rude and hateful.
-
July 2020 by Sandy Nash
I have had a loan thru these ppl for 4 yrs & never had a problem until last week. I called them this a.m. to find out what the problem was. They xplained things clearly, corrected the issue & apologized 4 issue even tho',technically, IT WASN'T THEIR FAULT. Terrific place 2 do business.
-
July 2020 by Gilbert D.
TVA is such an inconvenience for me. First and foremost, they've put a dual authentication thing on my account so I can't check my balance without being by the phone. You have to jump through multiple hoops just to see how much money you have in there.Furthermore, they shut down my card once and said it had been compromised. It was never once used. Nobody had used the card at all. They claimed the debit card number was "found online" so they canceled the card and I couldn't buy stuff from the grocery store.Had to go through a big hassle getting that fixed too. I had to set up this account with a broker about 2 years ago so I could trade stocks. Boy, that was a hassle upon a hassle. I had to call numerous times to get it sorted out. I also had to go back and get previous years transaction records and they charged me like $15 for them.Finally, my partner opened an account with them and they refused to give us a debit card. We're going to try again and see if they'll give us a debit card now. If not, we're taking our money elsewhere or stick it in the jar at home.They're always nice inside but their policies are not convenient. Too many inconveniences. I understand that they're trying to help but it doesn't.
-
March 2020 by The Traveled Angler
On March 4th in the afternoon. I used your drive through teller station. I was making a fairly large deposit. I was told when I opened my business account with you I would always be asked for my password on my account. I send my money through a red headed woman took my money deposits it and sends back the receipt. Never asked for my password on my account. I proceed to ask her why she didn't. She said my ID is on file. Mind you. I was wearing a hat and sunglasses. This is not the first time this has happened. Also happened at your 11490 Parkside Dr, Farragut, TN 37934 location. That teller did apologize this teller did not but it's not about apologies. If you're going to provide the service it should be mandated for all of your employees. Especially in a world full of scams and fraud.
-
October 2019 by Jewel T.
Here I am again, writing another bad review. Ive had this acct since June 2017 because of an auto loan. BUt yes I will say I'm behind it happens to the best of us and I tried for a week solid to get ahold of Jennifer Wright I believe her name is. So fast forward I was goin make a payment on 10/4 they had stole my direct deposit that day and said it was for my car loan OK so cool I was goin use it on that anyways but well a week later the money hasn't been released to me or nor posted to my car loan and yet they said I'm not able to pay no more payments on the vehicle because I was 81 days past due and it's up for repo so then why did yall steal my money? if is it was for my car loan why wasn't it posted to that account?? thieves Time to hire an attorney I believe.If someone would like to contact me you can reach me. between 1-2pm daily because that my lunch hour.You can find any account account info by my name on Facebook.
