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January 2024 by Alie Preston
The people that work at the banks are just amazing The people that work at the answering the phones when you call the number needs significant help manners and learn how to listen
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December 2023 by Angelina Phillips
So if you are sick of being treated badly by your bank (like I was) go here and ask for Kristi Madison. I felt like a millionaire because of the way she treated me. She is kind, thoughtful and very professional. She even took the time to introduce me to the app and waited while it downloaded, helped ro sign up and then sign in. I've only been with 2 other banks in 30 years. I hope to be with this bank till death do we part. ❤
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December 2023 by David Baker
I have always made payments two or three months ahead of the due date; for some reason, you are charging me a late fee on a payment due on 10/26/23 that was cashed by TVA CU on 9/18/23! Have you no shame? Why are you charging me a late fee on a payment that was made more than a month ahead of the due date. I guess you are just as bad as any given bank! SHAME ON YOU! I will report this egregious lack of upstanding businessship to any and every agency possible as well as social media. I will NEVER do or recommend doing business with you again! I am appalled and sickened by your greedy and... whatever; you have lost all of any confidence I might have had in you.
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November 2023 by Brian “Pappibri”
Awesome credit union with exceptional kind and helpful employees.
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September 2023 by Kenneth Naysmith III
I have a loan through TVA and I have had insurance on the collateral since the loan started, they have sent 3 letters now at 3 different times and even though I had done what they asked they still charge the account for their insurance, then the number they give you does not give you the option to talk to anyone, it just hangs up on you because it "does not understand" Nothing like getting hung up on by a Robot ?! 10 minutes on the phone still on hold, talk to someone then back on hold, I'm now 30 minutes in on this for the 3rd time and the loan is only 18 months old. This should not be this hard.Why is the address in San Antonio TX anyway.
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September 2023 by Alec Staudt
I am having issues with making payments with this bank at Knoxville TVA Credit Union. They have accused us of not paying even after providing banking information numerous times. On top of that, I have set up an automatic payment three or four times, but I have to continually have to check my bank account to make sure it has actually come out on our end and the whole process starts all over again!I am filing a credit complaint for their unethical practices.
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August 2023 by levi houpt
Great service and nice people!
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July 2023 by Josh White
Worst tellers in Knoxville !!! It doesn't matter what day it is or how many teller lanes are open . You WILL stand in this line for at least 15 minutes . I've been with TVA for 23 years and have done business at every location . None of the other locations allow me to leave so tore up , that I have considerations of leaving TVA and taking my business elsewhere !!!
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June 2023 by Loretta Rose
We Love this bank, we have been with knoxville tva for several years wouldn't go anywhere else, thank you Knoxville T V A Employees credit union
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February 2023 by Larry Workman
Excellent service. I've been a member for several years. It's been great, Thanks tvacu
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December 2022 by stacey davis
ALLLL branches are closed the day after Christmas. Not a bad thing if you work there but some people NEEEEED access to a branch the day after Christmas. On top of that I get charged fees as some of their own ATMs. I have checks that I need to deposit and the 26th is the only day I can do it. Also mobile check deposit is disabled on my account for some reason. Only option I have is open a new account somewhere else. Good job TVA FCU.
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December 2022 by Austin Smith
My experience was great smooth , educational, informative, and I feel I was treated respectfully and was very satisfied! I recommend this place to everyone looking for a place to bank!
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November 2022 by Rachel M.
this bank always closes their doors at 458 pm. They turn off all their drive thru to closed also. !!!If they cant even serve the people coming thru waiting in line 10 mins then they shouldn't be open at all!
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October 2022 by Alexa Workman
I want to start out by saying my review is for the entire bank chain. It is honestly by far the worst bank, we have ever dealt with. Don’t waste your time or money coming to this bank. No one is on the same page about how their systems work. They charge fees for everything including an extra $5 each time just to pay your loans online. We were receiving our statements, then they started charging us $5, stating our address wasn’t correct. The employees have been extremely rude to my husband and I every time we have to call in to deal with them. The amount of issues we’ve had with this bank are unreal, in just 4 months. Definitely will be taking our future business elsewhere.
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September 2022 by Sherry Gilbert
Been with TVACU for 15 years. Nothing but all good things to say about them. Deff recommend going to TVA. BEST AROUND KNOXVILLE
