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December 2023 by David Baker
I have always made payments two or three months ahead of the due date; for some reason, you are charging me a late fee on a payment due on 10/26/23 that was cashed by TVA CU on 9/18/23! Have you no shame? Why are you charging me a late fee on a payment that was made more than a month ahead of the due date. I guess you are just as bad as any given bank! SHAME ON YOU! I will report this egregious lack of upstanding businessship to any and every agency possible as well as social media. I will NEVER do or recommend doing business with you again! I am appalled and sickened by your greedy and... whatever; you have lost all of any confidence I might have had in you.
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December 2023 by Safwat Elmalak
This location deserves 5 stars. Good bank teller and customer service specially Cassandra brittney and mr Patrick with smiles and fast work .Happy I am in business here
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November 2023 by Meagan Wilson
The bank is decent enough but the banking app is a hot piece of garbage! It goes down more than any app I have ever used. You can look at it funny and it goes down. For being a business, a lot of work needs to be done (but it never seems to). With all of the updates nothing seems any better.
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July 2023 by Chris Ulmer
I do business at this bank and I have always been exceptionally pleased with the service I have received from these people. The manager, Patrick, works extremely hard, is a keen problem solver, and has a firm knowledge of how everything operates. Jerry, the security guard, watches the place like a hawk and because of his military experience, always makes me feel a whole lot more secure when I am doing business here. Neush, a new hire, is also excellent at her job as well. I wish I knew all of the rest of these people’s names because I have nothing but high regards to say about all the rest of them. They’re all honest, hard working, and very professional people.I used to bank with First Tennessee and it was REALLY bad service with those folks, pretty much all the time. I’ve been doing business with TVA Employees Credit Union for several years now and it is absolutely a night and day experience compared to First Tennessee. I VERY highly recommend this place to anyone.
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July 2023 by Jess
Tried to use the drive through and was ignored for the person who pulled in way after me in another lane. Terrible drive through service, do not recommend, unless you enjoy getting ignored.
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June 2023 by Meghan Bennett
The app for this bank should not exist. It is down very often or won’t load correctly. This week, it stopped working on Wednesday (won’t even load the login screen and then times out) and it’s now Friday at 2:45 and nothing. Their internet system was down which then prevented my direct deposit (and everyone else’s) from depositing for the entire day so I tried to call to see when this would be fixed and to get my account balance. I waited on the phone for 5 hours (9:41 am to 2:45 pm) with no answer. Just perpetual hold music. I still have no idea what my balance is or if my check deposited, which means I had to push off my bill pay and I’m now behind on my bills.I’ve banked at First Financial before, a bank that used to be national and now only has one branch because of poor management. That bank ran better than this one.
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May 2023 by Rob Mitchell
Closest 1 to me so I frequent it alot. The employees are really nice (even though I don't have thousands in the bank) which is refreshing. Other banks I've encountered are rude unless you have $$$$ (I'm still a productive member of society, regardless of my income amount.) So THANK YOU TVA CRESIT UNION for treating me like I am as important as the next member. 1 employee I encounter the most is super nice and asks me about me and I reciprocate (blonde teller, Wish I knew her name). I'd recommend TVA for your banking needs
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May 2023 by TNStories
Horrible customer service, difficult to talk to a real person, and they charge a $5 fee for every online payment.
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February 2023 by Greg Evans
Boone and Patrick are great to do business with. This is my personal bank and I also have brought some of my own customers from my business here to do business with there Auto Loans to purchase there cars from my company.They try to treat you like family with a warm and friendly atmosphere.?
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November 2022 by M J
Just want to give a shout out to Kyle Gentry for excellent customer service going beyond expectations . I’ve had excellent customer service with this branch in general as I’m a new member here . Thanks ??
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November 2022 by M G
Just want to give a shout out to Kyle Gentry for excellent customer service going beyond expectations . I’ve had excellent customer service with this branch in general as I’m a new member here . Thanks ??
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November 2022 by DONIYOR RASULEV
Never ever come back to this bank
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September 2022 by James Mckinley
Been at the bank for almost 20 years. Went through I divorce and lost a lot. Still made 120k a year, but they wouldn’t help out. I had 0 debt, but my credit dropped due to her joint account bills. And they wouldn’t help me? They even took away my 20k limit credit card for no reason. It had no balance. They wouldn’t even hear me out. Closing my account and moving to a better bank. Disgusted. This is only my 4th review of my life. Disgusted times 2.
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July 2022 by Jorge Garay
Cant never deposit money at their atm
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February 2022 by Robert Kirkendoll
I love having an account here. Their always friendly and efficient and take care of their clients.I recommend if your interested in opening a new account this is the place to go. You can open up a new savings account for 5.00
