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October 2023 by Larry Mc Afee
The teller was extremely helpful and very patient.
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September 2023 by Alec Staudt
I am having issues with making payments with this bank at Knoxville TVA Credit Union. They have accused us of not paying even after providing banking information numerous times. On top of that, I have set up an automatic payment three or four times, but I have to continually have to check my bank account to make sure it has actually come out on our end and the whole process starts all over again!I am filing a credit complaint for their unethical practices.
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September 2023 by Grant Hawkins
The staff are always friendly, and they always make me feel like any problem I have is a priority to get fixed! Great service!!!
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July 2023 by Nathan
Super friendly people been banking with TVA for years !!!
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December 2022 by Merry Mortem
Bank hours are impossible if you work a 9-5 and the atm doesn’t accept deposit is about 50% of the time at the seven oaks location. Other locations won’t even read my bank card half the time. Staff is always nice! The online banking app does not work well either. Especially billpay. I’ve had a lot of issues with this bank, but the staff is always friendly.
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November 2022 by Savannah Bolz
Bank hours are impossible if you work a 9-5 and the atm doesn’t accept deposit is about 50% of the time at the seven oaks location. Other locations won’t even read my bank card half the time. Staff is always nice! The online banking app does not work well either. Especially billpay. I’ve had a lot of issues with this bank, but the staff is always friendly.
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October 2022 by Jorge Garay
Their atm sucks its always an inconvenience when you are trying to deposit cash never works! just like the McDonalds ice-cream machine!!!! Idk why i bank with them i never had this problem with other banks. Update your system
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July 2022 by 68 mopar
Youre never gonna be able to please everyone, and im not one to complain often, but im gonna step out of my comfort zone for a moment and just say how irritating this credit union can make its customers. With all due respect, i am not singling out just one branch here. Im upset with the entire business. For one, half of them close on wednesdays at 12, so if you need to run to a location, youre gonna get ticked off reaaaaaaaaal fast if you go out of your way in a rush and suddenly discover this.
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July 2022 by Robert W.
Worst operations in town. Never more than two tellers on Friday afternoon and one is working drive thru and lobby. This place could be decent with a full staff. Otherwise bank elsewhere.
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February 2022 by James Brady
Friendly staff, very helpful and no checking "maintenance" fees.
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April 2021 by M Frazier
Not impressed with this branch at all. Sat waiting forever to speak with someone about a car loan. The security guard on duty finally helped me find someone who was just standing around doing nothing. She was rude and clearly didn’t want to help me so I went to the Holston branch which was great.
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March 2021 by William Buie
Worst bank around. I received my income tax refund via check and instead of cashing my check they told me I would have to wait 2 days after depositing. Okay, that's fine. Until I found out that they would be releasing my funds in WAVES. I won't be recovering my full check until the FOLLOWING Monday. So almost 2 weeks. I wouldn't have even deposited my check had I known this. What a joke. I would NEVER recommend going here. I will be taking out all my funds and banking with Regions once I get ALL of my money.
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February 2021 by Tanner R.
I've been with Tva for going on 6 years now and this credit union is nothing but lazy thieves. They've taken over $1,000 from me over the years and i went in thinking they would help me solve the problem, only to be told it's all my fault and their is nothing they can do. I wouldn't recommend this credit union to anyone unless you are rich and don't care to lose a couple hundred bucks. They will take your money with no warning and it will be "your fault, not mine". After I pay off THEIR mistake I will be taking my business elsewhere and I will NEVER refer anyone to this bank of thieves
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January 2021 by Amy Moore
Iv been with this credit union for 26ish years. Always banked well. If something occured which was once and i informed them of it before damage done and they were great to get it and help. Now im going thru ruff patch and explained and all was good until i went to check on my refund. All of sudden i was treated so bad and imbarrassed that they did not want to hear my side. After i wasbtold proir that it wud be fine. Accounts wete closed without any notice and they took out my overdtaft unstead of working ir informing me with a closed account. I wud never bank there. They have no heart to good customers. I hope they gi under or get all new emplyees with a customer guide learning customers are always right book. Good ridens. DO NOT bank there. More reasons then this. God Bless you!
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September 2020 by Emily Watkins
Friendly staff
