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September 2023 by Alec Staudt
I am having issues with making payments with this bank at Knoxville TVA Credit Union. They have accused us of not paying even after providing banking information numerous times. On top of that, I have set up an automatic payment three or four times, but I have to continually have to check my bank account to make sure it has actually come out on our end and the whole process starts all over again!I am filing a credit complaint for their unethical practices.
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April 2023 by G
TVA Credit Union terrible service today I'm not coming to this one anymore I will be going to the one downtown or another location! I was there one time and they forgot to print off my cards so I had to come back and stand in line so I stood in line and the tellers didn't know I have been there already except for the one it served me and forgot to get my cards so I waited in line then the lady was open should have been over there with a guy for about 10 minutes so I waited to see it was clear for me to go to church and she jumped on the phone so then I went to the next one she had to go in the back for something then when she came back out she didn't understand what I was saying about I needed cards new cards for kiddie accounts! They got intimidated because of a black man! TVA Credit Union on Asheville Highway sucks I'm never coming out there again unless it's an emergency! You have three b****** working there!
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March 2023 by Ben Anderson
Just joined today, don’t remember the teller who helped me was at Asheville hwy, but I’ve been banking various places for almost 20 years and I’ve never had a more pleasant experience in a bank. I showed up 10 minutes before close (felt terrible about that). But they helped me and stayed late etc to make sure we had our debit cards etc. couldn’t be happier with how this is beginning.
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March 2023 by Ballpark
Friendly staff, but no one ever calls back when they say they "will call right back." Lot of texting each other on the computer. Unknown the reason for that in an open floor plan bank where employees freely jump into customers interactions. Loan process is incredibly long. It was stated by an employee that they hated doing loans because of the chance for errors which happened for one of my loans and had to go back to sign some papers. Just feels like it's run by kids some days. Two stars for the friendly employees, but I don't care to go to the bank just to have a good conversation.
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December 2022 by Sharon Yarbrough
Love, love this location. They have a young lady name Tomeka I believe. The most amazing personality. Always up beat, friendly smile just an amazing experience every time. I go there just because the experience is always pleasant.
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August 2022 by charles Tate
Thay use to be a good place to do business with now r getting like the other bank banks service
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July 2022 by Rusty Whited
Worst experience waited 30 min to get a debit card
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July 2022 by Liz Diviesti
Great place
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March 2022 by Marketia Brabson
If I Could Give Them No Star's I WouldVery Ghetto I Never Really Go To This Bank MuchBut Twice And First Time They Give Such A Hard Time So The Second Time Using Them I Just Got My Refund Check And They Was The Closest Tva Bank To Me At The Moment I Came In Gave & Lady My Check She Looked At It Like It Was Something Wrong With It Then She Asked Me Where I Got It From Which I Said Where I Get My Taxes Done At Is There A Problem She First Said They Got Put My Check On A 5 Day Hold I Ask Why She Said Because My Account Was In A Negative So I Asked If They Can Just Cash My Check And I Pay For My Account Being In Negative Which She Said No They Still Can't Because It' Was A Big Check And That They Still Have To Put A 5 Day Hold I Told Her No Thank You I Cash My Check At My Regular Bank Which I Did And They Gave Me No Problem No Hold No Nothin
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March 2022 by Megan Inman
Went in to open an account, fast, friendly service. Explained how to work the app.??
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September 2021 by Michael AngelYouKnow
I filled out and signed a fraud dispute form because a fund hold was held past my checkout date at a hotel, and then the funds were released back into my personal account 1 day after my departure date, the 3rd of Sept....when instead they were supposed to go to Red Roof Inn as specified by my card transaction, and then I was charged 10 days later, the 14th of September, for the same stay I was shown was already accounted for on the 4th of September...Now, my account has a negative balance. I'm short $160.01, and my valid scam/fraud issue was denied. Otherwise, the bank has been good in general. My grandfather retired from TVA.
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May 2021 by tina huskey
Always great
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April 2021 by Dan Fanderwaal
Excellent credit union. Very friendly warm staff. Better than a bank. Works for many different needs. Staff will go out of there way to help. If your not already a member. You must check it out
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March 2021 by Brenda Mcclellan
Friendly and helpful staff.
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January 2021 by Justin
It's OK, I guess. ATM is really slow, and there's a lot of foot traffic in the immediate area, so it's kind of sketchy. Generally only recommend going to this location during the day. Otherwise, all the normal bank services are available here.
