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October 2023 by Brian “Pappibri”
Great staff who are always helpful and polite. I trust my money there.
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July 2023 by Avakin Miaa
I love this place but do you have any idea when I'm supposed to get my check
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March 2023 by Elizabeth Mclean
TVA CREDIT UNION IS A WONDERFUL BANK. THEY R SO FRIENDLY AND THEY REALLY CARE ABOUT THEIR CUSTOMERS
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September 2022 by Shirley Hammock
The cashier was great because I had 2 different reasons for being there and she helped me do what I wanted to do.
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May 2022 by B B
If I could give 0 stars thats what I would give the Halls branch on Maynardville Highway. The manager is very rude and talks down to people like they are dirt up under her feet. We have been members of this bank for a long time but are considering taking our business elsewhere.
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December 2021 by mitch foster
Megan was Fantastic !!!She done more than was expected to complete my CSR needs, I will return to her the next time I go to the union.
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November 2021 by Martin Tate
Excellent service and easy to find.
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November 2021 by Sue S.
do not use their debit/credit cards as they offer no practical protection other than fraud protection. big deal. i was under the impression that they offered the convenience of credit cards with just as many avenues for protection from bad retail or online stores. not true. i'm not going to open up a can of worms, but after speaking to 3 separate credit card representatives, let's just say they "threw me under the bus" for a underhanded telephone provider that provided poor service and even poor equipment. my 16 years of patronage and being a disabled senior was irrelevant as well. i wanted a partial refund for that horrible company (hey, i was being nice). the credit card reps weren't. they told me the debit/credit card only offered full fraud protection, nothing else. since this is no big monetary advantage to using their card along with this big offering, why would anyone use their card instead of going to a credit card company and getting some type of rewards? let my lack of information be your saving grace. do not, i repeat do not use their debit/credit card. i told them they should reconsider their decision and if it won't be changed, then i directed them to send my letter and a copy of my recorded phone conversation with them to the ceo. if it isn't resolved to my satisfaction, i plan on following through with a few government agencies including the consumer protection agency based in nashville. one can only hope they follow through on refunding the small amount that was charged or else they send the info. to the ceo and hopefully he'll intervene. i'll update this as to what transpires. with a credit card, you have options...with this card, you encourage companies that provide bad equipment and service to remain in business.
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October 2021 by Bret Pearsall
Great bank and the employees are great.
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July 2021 by Adriana g.
I called to get information about how to make a payment for a loan and I am beyond grateful to have had Sheila as the employee to speak to. She was very kind, understanding, patient, and well educated. She helped me through every question I had. Need more people like her!
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July 2021 by Mandy A.
My experiences with TVA Credit Union have mostly been positive with a few exceptions of long waiting times in line. My biggest complaint about the Halls Branch is they close early on Wednesdays which is a very major inconvenience for me personally. Plus they are closed on Saturdays.
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May 2021 by Benny Ford
I have been with knoxville employee credit union for a several years now and i don't think I'll ever change banks. They will do anything and everything they can to see me and you succeed with our finances. I took out a small personal loan to pay a few credit cards that I just couldn't seem to get ahead of. Megan MAYO thank you for all your help and advice. Thank you for making it simple and easy process for me and thank you TVA Employees Credit Union for helping me with the lowest APR Personal loan to finally get back ahead of the credit card companies. In the end they saved me a small fortune in interest. Best bank in town in my opinion.
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April 2021 by Brenda Lovelace
Absolutely the most wonderful attention I have ever had at a bank. Have been there for 20 years and they have guided me through some tough times. They are friendly beyond measure. Helpful to the end. Can't say enough about every experience that I have had there.
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April 2021 by Eileen Mason
Good service very friendly and helpful
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January 2021 by Wayne Hopkins
I have been out of work sence march 2020 lost my car do to not being able to work because of my disability. still waitting for disability to be approved.made my payment as long as i could by doing flea market stuff then COVID hit. Got my first stimulus check, and paid one last payment. Because of COVID what money i was able to get i had to be use to pay other bills. wasn't long after they came and got the car. Left us with 191 dollars in the account .they sold the car and left me with the 2000 dallors left to pay.so i got the 2nd simulus 1200 dallors.Tva desided they need the hole stimulus and every last dime i had to my name. I called them on dec 30 2020 and talk to them and tried to make payment arrangement and they told me someone from higher up would call me back.i never heard a word. Pretty durty if you ask me.they wont get another dime from me.
