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November 2023 by Bill Dixon
Every time I take my truck to landmark they tear up more than they fix and then want me to pay to fix it! Every time!!
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August 2023 by Ninon Holt
People here are wonderful, do everything they can to get you back on the road!
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July 2023 by Jackie Snyder
Very professional and friendly Team at their Service Department. Communication was great and Anthony, the shop foreman, was exceptional to work with. I highly recommend this service department.
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April 2023 by Pat Henry
Never again, carelessness lazyness, incompetence, go somewhere else, or you will see. They cant even mount a camera on new windshield. I will do it, but not my job.
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February 2023 by Chris Conner
I had a wing window explode while driving down the road. I called the folks at landmark and theybhad the window in stock. The service dept said the could get my truck in as soon as I arrive. They told me where I could drop my trailer and I did so I expected to there several hours and to my surprise 30 mins after my arrival they had my window fixed and i was back on the very professional and polite staff thank you for getting me back on the road quickly
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January 2023 by J Stevens
Landmark Trucks in Knoxville TN off of Rutledge pike has been a Godsend to me. Every time I visit I am greeted, made to feel welcome, attended to and helped. From my experience all the people I have encountered from parts, to the front office on to and especially in the service department have been very courteous, personable, honest and fair. I have more of a relationship with Calvin and Brian in the service department, and they are some stand up guys. Doesn’t get better than them I promise. I highly recommend Landmark Trucks in Knoxville Tn for any of your trucking needs. A wonderful place ran by wonderful people. I mean it!
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January 2023 by Helu
Except for good availability, they suck.an easy 20 min. fix (have done it multiple times in our shop, and i even explained it to them), took them 2 hrs with getting a part for over $200 that was not needed. unwilling or able to use comon sence.
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January 2023 by Jimmy Trosper
I want to thank Laura and Calvin a great job they got my truck right in got my truck fixed in a timely matter and back on the road great job ☺️
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October 2022 by Dazz Viore
Owner of a small company with few trucks.My 2019 International LT broke down today and have to decide where to go for repairs.Two options with 4.0 and above rating on google.1. Lee-Smith, Inc with 4.2 rating (209 ratings)32 miles drive.2. Landmark Trucks with 4.1 rating (272ratings)73 miles drive.Reading all the reviews from Landmark Trucks and the opposing company, owner of the Landmark Trucks response is more consistent and their team seems to be more engaged with their customers. Also 272 vs 209 people ratings give more accurate percentile rating. I know dealing with customers might be a challenge for repair shops etc, but put it this way. Every patient at the hospital wants to know why they are going under a knife and how much they will get charged after the surgery so they don’t go bankrupt because of unnecessary, ill informed procedures etc.I will keep you updated with how my experience goes with Landmark Trucks.
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October 2022 by milwaukeevibe
Total scam. Given estimate of over $5000 for an aftermarket high pressure oil pump and an ipr valve. When I turned it down, they charged me over $500 for diagnostic
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July 2022 by Weston
This place runs nothing but games! I'm surprised that they have managed to stay in business as long as they have. Beware of the fine print on your invoice....charges that are not disclosed upfront, such as an $85 "test drive" fee. Yes, they charge you to test drive the truck, once they have completed ("allegedly") the repair. Keep in mind, this "test drive" also allows for them to conjure up other repairs that they state are needed. I believe this is also why they keep your truck(s) as long as they do. More time to come up with unnecessary and exorbitant repair quotes! I could continue, but hopefully you get the point. Stay far away from this company! Not trustworthy or honest by a long shot. As far as ratings, they deserve zero stars, but you are made to give at least one.P.S. the owner's response to this post insinuated that I was unhappy with the company's requirement to test drive. That is not the case. Obviously, a test drive is necessary. What we found to be ridiculous is that the company CHARGES you to conduct the test drive. Ironically, the charge was not addressed in the post. Furthermore, retired police officers or eagle scouts don't cheat people out of anything EVER, right? Give me a break. Let's just agree to disagree. We won't return and that's that.
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July 2022 by Gerald Hodge
I have dealt with landmark on several issues that I have been having with my truck and All employees there in the service department Lora,Brian, And Calvin have been extremely helpful. I would recommend them to any owner op. They have been most accommodating
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June 2022 by Bruner
Pretty good bunch of guys in the parts department they are helpful the prices are fair and it’s pretty easy to get in and out quickly or you can use their delivery services at least in our area they are thru every other day
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May 2022 by Dose G
I had an excellent experience here. I noticed all the negative reviews about this place and most of them are concerning the service department, since I did not have to deal with the service department I cannot speak for that side of the business, but the customer service in the parts department is exceptional. I dealt with Travis McCarter in the parts department and he did everything possible to make sure I got the part I was looking for, he really took his time in searching and finding the part I needed, going thru various diagrams and inventory to help me out. I'm an OTR driver and was only in town for a day, they didn't have the part in stock but had it overnight shipped to their location and the part was there first thing in the morning just as they promised.
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February 2022 by Ann v
Customer service was better than any International Dealer I've been to so far. They took into account my situation. Let me stay on lot, came under budget, and are dog friendly. As an added bonus they fixed the problem faster than expected.
