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March 2024 by Betty Reagan
As soon as we walked into the store they were very friendly and professional. Tasha completed my order and worked to get a better deal and use my coupon from my insurance. During our conversation she was very friendly and even told us about a local place to try for dinner!
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March 2024 by Wrenda Andres
Thanks for your help Lindsey! Your knowledge and expertise made my experience great!
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March 2024 by Keisha keen
Was running behind still had my visit tocha helped with walking me through what everything was got the frames and transitional lens
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March 2024 by Sam Soto
Had a little mixup with a warranty exchange, followed by a small hiccup that was the manufacturers fault not the store's. Jason went above and beyond to make it right! Very happy.
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March 2024 by Ingrid Cooper
This review is for the location inside West Town Mall, 7600 Kingston Pike, Knoxville, TN 37919Jamie is the absolute best!! I went in the store for help with ordering glasses, and Jamie immediately welcomed me and offered her assistance. She gave me input on my frame choice and helped me with the best lens for the strength of my prescription. She is very knowledgeable and great at what she does! Not only that, she is extremely friendly and fun! Jamie made my experience the best! I highly recommend her and the rest of her coworkers at the West Town Mall location.
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March 2024 by R Forster
Tocha @ the 7600 Kingston Pike location was excellent!She was so patient with me and she delivered Top Talent with her customer service skills!!! Highly recommended!
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March 2024 by Brandon Canter
Megan was fantastic! I was looking for glasses to ride my motorcycle. She also rides and knew exactly what I needed. Thanks Megan see ya on the road!
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March 2024 by Erin Stevens
Megan made the whole process of purchasing glasses so simple!
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March 2024 by Matthew Campbell
Megan was amazing, she helped me with sunglasses, after offering to look up my insurance info, she informed me that the smart frames from Ray Ban that I was interested in were covered by my insurance. Can’t wait to receive them!
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January 2024 by Yvonne Q -
Megan and Courtney were so amazing they know their stuff they provided excellent excellent customer service. I’ll come back here over and over again. Thank you.!
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December 2023 by Raymond Torres
What an amazing place to get your glasses from. Wonderful people to deal with and very helpful. Never been to a place like this specific one. Left there loving the vibe from those wonderful people. You gotta experience it yourself ??
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December 2023 by Kelsey Handel
I had a great experience with the people at the West Town Mall location. They were kind, patient, and communicated well with me. I feel knowledgeable about my purchase and confident that they will be able to help me with any questions I may have.
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December 2023 by Brian Hayes
Amanda and Natocha were both very polite and kind. Natocha walked me through the various options for lenses and found a great pair that were affordable. She even showed me a demo on a tablet of what the views would be like through the lenses I chose. Great experience!
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November 2023 by Terry Collette
Can't say enough about Lens crafters. Such great customer care. In particular I would like to recognize Courtney... She has helped my family and I many times. Always with a smile and friendly greeting. She is the reason we come back time and time again!
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November 2023 by Dee Garr
Got my glasses today !!! Thank you Tasha for your help last Saturday :) ♥️ These are beautiful!! Y’all are all so sweet in there!! Keep up the great customer care and service :)