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March 2024 by Adam Teague
The selection is great! The guy that helped me out there was awesome! Would definitely recommend this place
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February 2024 by sarah shelton
Dacarius helped me with a last minute custom hat. Great experience and customer service! Will be back!
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December 2023 by Kimberly E
Great store and even better staff!!! Staff was knowledgable and helped us find the right size hat for my son. I don't typically shop here but I will definitely shop here more often.
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November 2023 by Martin V.
Randall is an amazing sales professional. He assisted me customizing me with my Vols hat & introduced me to “Penelope” font. I’m so grateful of LIDS for their local team merchandise so to have motivated staff like him makes me continue to do business.
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September 2023 by Matt Moser (GMac)
Great custom work done right in store
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June 2023 by Evelyn Shockley
very rude first time trying to buy a hat and the employees made fun of the hat i got i ended up just leaving. not giving rude employee any bussiness
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June 2023 by Michael Higgins III
Service was good, though the guy at the counter was busy
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March 2023 by Brian Evans
I was rushing trying to get what I needed at the last minute and Bill got me taken care off.
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September 2022 by Beans and Waffles
Disappointing selection for a Lids. Very little NBA or NHL stuff. Normally these stores have variety from all leagues, but this location is very NFL and MLB heavy with a dose of college stuff. Overheard the staff interacting with customers and they seemed very friendly and helpful, just didn't have the assortment I was hoping for.
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August 2022 by wayne white
Great selection of all sports and so many different types and styles
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July 2022 by Robert Collins
Awesome staff the embroidery was beyond my expectations good job Lids
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July 2022 by matthew campbell
Staff was super friendly and helpful. If you need a hat, this is the place
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March 2022 by Mr. Johnson
Was in there on 02/22/22 and copped a nice DBacks hat. Fella working there was great. Not sure if he was the Mgr or not,but he should be. Wonderful personality and helpful. Love Lids to death but sometimes their personalities can be a little hit or miss at times. A+ for the Knoxville location though.
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March 2022 by Wesley Blisard
They have a ton of Hats just about anything you want. They also have a machine that will do custom stitching. Store was clean the two guys that was working very friendly and helpful.
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December 2021 by A Marshall
I purchased 2 hats yesterday in the West Town Mall location. The sales associate processed my card twice because he said the chip malfunctioned. I looked on my online banking and noticed I was charged 2x! I called the store and was told they couldn’t process a refund. I was directed to email their financial department. The financial department contacted me today and said I would receive a refund, but it could take 30 days!!! REALLY??? I have since been trying to contact the store and the 1-800 number and have yet to receive a response. Terrible customer service-ridiculous refund policy!