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August 2022 by Rodney Minor
Any and every time that I call the office whomever I speak with goes out of their way to help me in every way possible.
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November 2021 by Rhonda Russell
Very satisfied with all services provided. Would and do recommend this insurance company to all family and friends.
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September 2021 by Unique Lee
This may be old fashioned of me, but I still believe that there is something to be said about customer loyalty, and that there should be some benefit to it. My cars have been insured with Allstate since I began to drive, my parents' cars and homes have been insured with Allstate always (and at this location since it was his father's), and my grandparents were Allstate customers all their lives too. That's almost 100 years of customer loyalty, word of mouth advertising, etc.Therefore, it baffles my mind how my car insurance cost has skyrocketed lately. There's been no accident, excessive speeding ticket, or other reasonable driving event, and yet my rates are currently more than my parents' 2 luxury vehicles combined.To add insult to injury, no one at the agency seems to think this is problematic. This is the same agency who saw me through and mourned the loss of my first car with me, helped my parents rebuild after a devastating fire...all back when good business meant customer care. Customer loyalty seems to have gone the way of table manners and other propriety. So much for being in good hands.
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September 2021 by Darren Justes
I switched from State Farm and I can honestly say it was an upgrade! Easy start up, absolutely GREAT app that rewards you with points to use for discounts all over, as well as the chance to decrease your bill by practicing good driving habits recorded through Drivewise! They have my seal of approval for sure!
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September 2021 by Evetty Satterfield
Great customer service and highly responsive. I was able to get home insurance in under 10mins.
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November 2020 by Vicka Poruchikov
If you're looking for affordable and reliable car insurance, this is the place to go. I had Allstate as my car insurance when I lived in North Carolina and I wanted to keep the same carrier when I moved to Tennessee, but obviously I was worried about the price. When I sat down with Mr. Jones, Jr. he explained everything and helped me pick an affordable plan. I stopped by a few other Allstate stores in Knoxville, but this one was the best in my opinion. Staff is always super friendly and the location is convenient. Definitely recommend stopping by here!
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November 2020 by Moltka Johnson
Great customer service when I am able to reach someone at the office. Though the online hours are posted, I often have to call again to get a hold of staff. Voicemails have seldom been returned for me.
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November 2020 by Dustyn Williams
If you are looking for insurance, look no further. This agency makes everything so easy and will work to get you the best coverage for the best price.
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November 2020 by Spencer Akins
Cheapest rates! Staff is great! Lonnie, Nick, and Chels are the best insurance agents you'll ever find!
