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December 2023 by Karen Steed
After years of going to Turkey Creek, I recently started going to Northshore and love it. It is a little further but well worth it as it is a much nicer facility and the staff that moved there, including my therapist is awesome!I am not surprised to see the previous review without a real person's name as it is a libel suit in the making. Whether the new staff at Turkey Creek is telling people this or they actually wrote it, it speaks to the character of the management and confirms my decision to move my membership.https://g.co/kgs/n9fYH6
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November 2023 by Jul
I’ve been going to Tonya for two years for facials. BEST facials of my life. So relaxing and my skin looks terrific. Her deep massage of shoulders is truly healing.
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April 2023 by Andy Wilson
I love the quiet, relaxing atmosphere. The massage therapist listened to where I needed massaged the most and applied the right amount of pressure to those areas.
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January 2023 by Elizabeth Youngs
I’ve been a member of MASSAGE ENVY on Northshore in Knoxville for many years. I had a good experience for most of that time. When they sold this franchise a few months ago everything went downhill. The new owner (I’m told they are out of St Louis and have 100+ stores) failed to apply for the necessary licenses to operate in Knox Cty so they had to shut down for two weeks. That was cancellation #1. (you would think owning 100 stores they’d know what license is needed to operate). Apparently when this happened they decided not to pay the employees so most of them quit. You couldn’t get an appointment for months but they were still taking your money every month. I had so many credits built up from Covid I decided to remain and get facials as you only have 60 days to use your credits after quitting. Now I suppose those folks are quitting too because I’ve had two facials cancelled in the last month. My advise is to steer clear of MASSAGE ENVY. The store on Northshore is a train wreck. When it was locally owned it was fine but these out of town owners don’t care because they don’t have to face the public every day. One of the employees told me that they were told that they were taking new clients first for appointments because they wanted to increase enrollment. Obviously I’ve canceled my membership and won’t be returning. They scammed me for one visit as I’ve asked for a refund I’m sure I’ll never see but at least they can’t continue to take my money while providing no service!
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December 2022 by Michelle Hewey
Absolutely the WORST most unprofessional customer service. The new owners and managers of Massage Envy Northshore have no idea how to properly run a business. I wouldn’t trust them to run my niece’s lemonade stand. They treat their best employees worse than dogs and it’s no wonder they have run off 95% of their therapists and they are actively pushing out their clientele as well. They cannot run a business thinking that the client needs them more than they need the client. I was contacted ONCE, two hours before my appointment to let me know that my therapist is no longer with them. They didn’t have the common courtesy to admit their mistake in not reaching out to me considering I know for a fact that the therapist’s notice was up at least a week before the appointment. I will continue my membership with Bearden Plaza. At least they have Respect for their staff and clients.
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November 2022 by Patricia Kennedy
Since the new owners took over, this branch has gone down hill. It started with small things like they no longer had the fruit infused water in the waiting area, they put paper towel dispensers and wall hanging hand soap pumps rather than the nice scented soaps, and they started having cheap one ply toilet paper. But now, most of the massage therapists have left. All my appointments have been cancelled, and they don't have openings until next year! They did reimburse my November fee, but that doesn't help me get the massage service I need. I've been a member there for 5 years, and it is sad how negatively things have changed.
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November 2022 by Bill S
Be careful using this location. I believe they have changed out management, but previously there have been some deceitful and unethical behaviors.For example, when I put my account on hold, the manager went back after it was signed and modified the document. Fortunately, I took a picture and had proof.Recently, I scheduled a massage appointment and the schedule start time and duration was changed without notice and I didn’t know about it until I received an automated text 48 hour prior to the appointment. When I called today to cancel the changed appointment that they said there is no availability until January. I will be going to a different location in the future.
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November 2022 by Jessica Stubbs
Unhappy with quality of service, however the staff was nice. I had a membership there, however I could never get in. Recently, the couple of times I did get scheduled with a massage therapist, I did not have the right therapist (notes on my account were not acknowledged, causing waste of session, which I was only given a half credit back) and the most recent one was canceled due to the therapist leaving. I would advise anyone who is offered the membership, to decline. Go to a different Massage Envy or different spa.
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October 2022 by Andre Therrien
Sadly, all good things have to come to an end! My wife and I used to come every month, as this was a fantastic location, with fantastic therapists. New management is in, and now all of their top therapists are gone! If anybody knows where they went, please let me know!
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October 2022 by Melissa Drewry
Disgusted! This location was recently bought out. Somehow they screwed up franchising stuff and canceled ALL massage appointments for a bit. Did they do ANYTHING to make up for it?? Aside from offering to reschedule (with a different therapist instead of my regular…the ONLY reason I got the membership in the first place was bc of her). Of course not. Instead they raised their monthly fee and began charging that new rate without asking or informing clients. If I wasn’t currently owed 3-4 massages (already paid for), I’d cancel my membership immediately!! Guess I need to get those scheduled asap so I can find a better way to spend my money.
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October 2022 by stacy england
Yesterday, I received a voicemail stating my massage was canceled because the branch was now closed to massages and only open to facials. No explanation, no help with rescheduling, and no offer of reimbursement of my membership fee. I can’t even get them to answer the phone. It goes straight to voicemail and then it hangs up before I can leave a message. I went from loving this facility to so absolutely disappointed. I will continue my appointments at the Turkey Creek location but only if I’m satisfied with the service. If I’m not, I will drop Massage Envy all together. It appears they are more interested in money and memberships than taking care of their customers. This situation was very poorly handled.
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August 2022 by Lisa Sullivan
My massages at Massage Envy are always great and professional. However, today I had to cancel my massage two hours before my appointment time due to a migraine. When I called ME to cancel and reschedule I talked to Victor. Victor said there would be a $100.00 cancellation fee and he would be taking the money from my account now. I was shocked. I've been a member of ME for many years and I didn't mind the cancellation fee, but $100 is ridiculous. The cost of the massage is $65. The ME policy states the cancellation fee is half of the service fee. I hope Victor knows that the punishment of charging me the $100 only gave me the most expensive migraine I ever had. I hope this is corrected and Victor doesn't do this to other members.
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August 2022 by Deborah Belford
I made an appointment online several weeks before visiting this location. When I got there they told me I didn't have an appointment at 3PM. After some searching they told me it was at 4PM. I pulled up my phone and showed them the confirmation for 3PM. After that someone else from behind the counter said I called you and left a message that we pushed it back. She just happen to remember this off the tip of her head? Needless to say I never got that message. They told me I had to wait an hour for the appointment. No apology. They told me the web site was corporate and they are not responsible for it. (Talk about deflecting blame). I asked for the corporate number and the same lady said they are just going to have us call you and another young lady gave me the phone number. I went outside and called the corporate number they gave me. It was the wrong number. I looked it up on the internet and called only to be told that the manager from that location would call me. It been two weeks and I am still waiting. Service provided at their convenience.
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August 2022 by Cas Long
Angela gave me my first massage ever today. Went in with minor neck and shoulder pain and soreness. She did an excellent job and made me feel a lot better. Clean facility, professional and friendly staff up front too.
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July 2022 by Susan Weeks
Great massage experience. Clean and professional.Thank you Jenny
