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April 2024 by Misty Hughes
Great staff. Easy to work with. Plenty of selection to choose from. Would definitely return for a future purchase.
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April 2024 by Chad Roberts
I purchased a mattress from the Clinton Hwy location. Their delivery service was extremely rude from the minute I opened up our driveway gates. They then brought the mattress inside and insisted on throwing the mattress down on the bed. Instead of taking the 1 minute to unscrew the wooded posters on the bed corner. They let the king size mattress fall on the poster breaking it off. This is a very expensive bed and the driver just laughed and said it’s no big deal. I then called the store and they were rude about the problem saying the truck driver would have to deal with it. I would avoid this company because they don’t take responsibility when problems arise.
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April 2024 by Ken Adams
Very helpful service, great price.
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April 2024 by David Morton
Great experience: plenty of excellent matresses, variety of price points, variety of strong brands. Jeff was knowledgeable, helpful, personable - wonderful copilot for an important decision. Two thumbs up if you're looking for good vibes during your shopping experience and want to walk away with the right mattress.
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April 2024 by jerry scalf
Susan was absolutely amazing. Great service, great products and great price.
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April 2024 by Josellin Martinez
I was assisted by a bilingual lady. It is my third purchase at this place. 10/10 THANK YOU. Your opening hours are perfect.
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April 2024 by Amy Fludd
Susan was great ?
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April 2024 by Rene' Nix Hiers
The staff here were great. Very helpful and friendly. Sold us a king-size Tempur-pedic bed. We weren't in love with the split king, and they exchanged it for the solid king. There were no issues at all doing this with Mattress Firm.We did have pretty rude delivery people for the replacement mattress, but I think they were contacted out, not employees of Mattress Firm.On a side note, I really dislike the Tempur-pedic Mattress. I'm much more comfortable on my standard Mattress. But my husband loves it, so we will keep it. Be aware that it gets hot and makes a dip where you sleep, so rolling out of it is hard. Over time, I imagine I'll be able to see the dips and hate the look of it.
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March 2024 by Charles Sigmon, Jr.
If you need a mattress, go see Susan Ebeler at Mattress Firm on Clinton Highway in Knoxville. Susan is extremely friendly, knows each of the mattresses and accessories extremely well, and did a wonderful job matching my Mother with the right brand and type of mattress while staying within her budget. She’s extremely helpful, but not pushy, and let us take the time we needed to make the right decision. Then, she arranged for delivery the next day. Susan made the whole process enjoyable and easy. I’ll be buying my next mattress from her.
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March 2024 by Greg Lay
Our salesman was very helpful. He did not pressure us into something more than we wanted to spend. Overall it was a very positive experience. I would recommend them and would shop there again.
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March 2024 by Phillip Lusby
Very comfortable pillow and very professional help from Susan!
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March 2024 by Tracy Liebermann
Susan was soooo awesome to work with! What a friendly and positive person! Very knowledgeable and helpful!
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March 2024 by Steve Hurd
Susan did a fantastic job and was very professional and caring, especially having to work with tech support to correct a glitch in the payment system. If not for her determination to help solve the issue, I would have gone elsewhere.
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March 2024 by Matt Jordan
Great service from friendly knowledgeable people.
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March 2024 by Henry Osborne
Susan was very helpful. I was able to get a mattress within an hour and it was at a very fair price. I recommend this store.
