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January 2024 by Alex Hughs
Enjoyed our experience! Jordan was great and helped us to find the perfect bed for us! Definitely best experience we had from all the bed stores we checked out.
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January 2024 by Aaron Shott
Jordan was a great help in our search. Provided helpful info without feeling like he was pushing a sale. There was a nice variety of mattresses and pillows to try as well. Would recommend this store if you’re shopping mattresses.
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January 2024 by Penelope Fernwood
Wonderful experience. Jordan was easy to work with, professional and knowledgeable. Best experience I've had in a long time. Highly recommend this young man who really enjoys his work.
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January 2024 by Caitlin
I cannot say enough good things about Matthew at Mattress Firm on Kingston Pike! We originally purchased our mattress from our local Ashley Home Furniture and had a terrible experience waiting over 2 months for our mattress. Matthew was able to get us an upgraded mattress for the same price to be delivered within 48 hours. I will never buy a mattress from anyone else!
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December 2023 by Christopher Price
The sales associate listened to what I said and showed me great choices in my price range. This was much better than online shopping. There are so many mattress companies out there promising you the world. This will be my first purple mattress. I was sceptical about purple mattresses, but getting to test it out really helped make my decision. I wasn't dealing with a snake oil salesman. He was very knowledgeable and didn't push me into buying the most expensive mattress. I had anxiety before going into the store, but I am glad I did.
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December 2023 by Robin Burr
The staff of mattress firm was very professional and took excellent care of us. Would highly recommend this business to anyone looking to purchase a mattress. The sales clerk that we had I think her name was Zara went out of her way to help us find the mattress that was the best fit for both of us at a price that fit our budget.
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December 2023 by Daniel Ramsey
Zara Evans is an outstanding sales rep! She found us the mattress that we wanted yesterday, got delivery scheduled, and even called the warehouse today to ensure it was on the truck for delivery. An all around wonderful experience.
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December 2023 by Annette Thistlethwaite
Zara was very professional, and was knowledgeable on the various products. She helped us to make an informed decision, and we were particularly glad that she didn’t try to “upsell “ us, as happened at the previous store. We highly recommend Mattress Firm
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December 2023 by Pratishtha Singh
I had an extremely positive experience at Mattress Firm today! Zara is incredibly kind & professional. She exceeded my expectations. Thank you so much ?
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November 2023 by Felipe Rocha
The stores representatives are very knowledgeable and helpful. Customer service is amazing. Tyler did a great job accommodating my needs and getting my bed delivered at a different city. Highly recommend visiting this store for your future mattress!
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August 2023 by Kate Blackstone
Zara helped us find the perfect mattress! She was super nice, knowledgeable, and made the whole process as easy as possible for us. There is a reason this location has such great ratings!
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July 2023 by Mana McDowell
I'm so happy we decided to stop in after looking a few places. There was never any pressure to buy and Tyler and Joshua were awesome. They did not even feel like salesmen. Honestly they had the best prices compared to the other places we had been to. The experience was just a very welcomed bonus. ?
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July 2023 by Masaki Sunayama
We visited the store to request the exchange of the bed. We bought the bed back in April and it was too firm which gives us pains. So we we went to exchange the bed. It is great they provide 120 days trial. We have selected the replacement and took care of the paperwork and it will be delivered next week. They are so helpful for the process and it is easy exchange. We love the members in the store who are so helpful and kind.
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July 2023 by McKaley
My recent visit to Mattress Firm was truly exceptional, and the kindness of their employees, especially Jordan, made it an unforgettable shopping experience. From the moment I stepped into the store, I was greeted with warm smiles and genuine friendliness. Jordan, in particular, went above and beyond to ensure I felt welcome and valued as a customer.Jordan's impressive knowledge of mattresses, including Tempur-Pedic, was matched only by his personable and attentive nature. He patiently listened to my sleep preferences and expertly guided me through various options, taking the time to explain each one in detail. What struck me the most was how genuinely invested he was in finding the perfect mattress for me, prioritizing my comfort and satisfaction above all else.Beyond Jordan's exceptional assistance, the overall kindness of the employees at Mattress Firm was evident throughout my shopping journey. Everyone I interacted with was courteous, making the atmosphere in the store warm and inviting. Their kindness, combined with Jordan's expertise, ensured that the entire process was stress-free and enjoyable.Thanks to Jordan and the wonderful team at Mattress Firm, I left the store with a smile on my face and the confidence that I had made the right choice. If you're looking for a truly kind and remarkable mattress shopping experience, I wholeheartedly recommend visiting Mattress Firm and asking for Jordan – you'll be met with genuine care and expertise that make all the difference!
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July 2023 by terry ray
It is so nice to experience great customer service. This place has people that really care about your needs. Zara and Tyler really care that you get the product that fits your needs .I highly recommend this place.Not many places out there today that really care about customer service like this place.