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December 2023 by Jonathan G.
I had the worst car buying experience of my life with Mercedes Benz. I leased my car and was told I could drive the car home that day. Suddenly, they to,d me there was a change of plan and we agreed I would pickup the car a few days later.When I got to the dealership to pickup the car, the sales rep was not there. She came in late without calling me to let me know she was running late.She introduced me to the concierge to train me on the car. The concierge spent barely 5 minutes with me and then hustled me off.The rep had told me she would come out after the concierge finished to take my picture. I waited 15 minutes in the cold and the rep did not come out. I had to go inside to find the rep.The day afterward, I drove to Dollywood and got a flat tire. I tried the roadside assistance button in the car and found out the dealership had put in the wrong number for EQB roadside assistance so I could not reach MBUSA roadside assistance. We called the dealership after spending an hour trying to reach roadside assistance. To the credit of the dealership they got a loaner car and a tow truck to us after we waited 3.5 hours sitting at Dollywood. The bad news (besides not having given me the correct number,bet for roadside assistance for the eqb, was that they had not told me the car had run flat tires so we could have driven home.In addition, I realized the car had been driven a couple of hundred miles by someone between the time I leased the on Saturday and when I took delivery on wed. I feel violated like I have been robbed.In addition, the parking assist and several of the other extra driving features that are part of the car do not working. Taking the car in Friday to get them fixed.I am trying to get these issues resolved with the dealership GM. Waiting to get them resolved.I,love the car but at this point would not buy another car from this dealership. I hope the dealership resolves these problems quickly.
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November 2023 by AJ Liberatore
Bennie Barcroft was awesome to work with. I was an out of town buyer but he treated me like I was right down the street. Communication was great, he always kept me informed and got back to me right away. Best buying experience I've had in a long time. I will definitely be a repeat customer.
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November 2023 by lynn owens
I just bought a 2023 GLC300 from Steven Flynn. He was amazing! It was the smoothest and most professional transaction I have ever had buying a car. Especially since I found the car online and most of our communication and transactions was over the phone. Steve was responsive, polite, punctual and attentive. Steve even checked on me several times to make sure everything was going well after the sale. Thank you so much Steve for the top notch customer service! And thank to all of your amazing team members who help facilitate the sale… I wish I didn’t live so far I would definitely bring my suv into that dealership for all my automotive needs… but he did recommend a dealership near me. Again thanks to Steve and the Mercedes-Benz of Knoxville
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November 2023 by Donna Gardner
We just bought a car from Steven Flynn. He was amazing! This was the smoothest transaction I have ever had buying a car. He was responsive, polite, and punctual. Steven even checked on us to make sure everything was going good after the sale. Thank you so much for the top notch customer service!
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November 2023 by annie sizemore
We went in today to just test drive a vehicle that my fiancé had been looking at online. We ended up purchasing the vehicle because of how courteous and professional our sales consultant Frank was. He exceeded our expectations and if I could give more stars I would. Thank you for making our experience so memorable!
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October 2023 by Kelli Canan
We bought our second Mercedes from MB Knoxville and had the pleasure of working with Javier. Both vehicles we purchased were certified pre-owned which fit our budget well. We were treated with the same class and customer service as if we had purchased new. Javier is exceptional and went way above and beyond for us. We plan to stay in the MB of Knoxville family for many years to come!
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October 2023 by Tyson G.
Do not buy from this dealer, they sold me a car with undisclosed damages and a accident that reported to my Carfax after the sale was complete
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September 2023 by Kayla White
Hands down the best car buying experience! Frank and the staff and Mercedes-Benz Knoxville were extremely inviting and helpful throughout my process. We had a great time and they made sure it was a luxurious experience! I love my car!!
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September 2023 by Taylor Aaron
Don't let the foolish reviews trick you! I took my car in to have a tire replaced as it had blew out, they did a multi point inspection on the car, that i paid dearly for, and said everything was good to go including the oil life. 2 days later I drive the car 6 hours to SC to sell it and sure enough the car is completely bone dry of oil. Not only did they not check the oil, they did not take any accountability to resolve the situation. This situations blame primarily falls on the back of James in the service department and the assistant manager of service department Gary Evans.
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September 2023 by Steve Foos
We love our new G Class Mercedes. Bennie and Mercedes-Benz of Knoxville did a great job of coordinating our purchase, financing and arranging for shipping as we are out of state.Thank you Bennie, Debbie, Colby and team for making this happen!!
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September 2023 by Taylor A.
Don't let the foolish reviews trick you! I took my car in to have a tire replaced as it had blew out, they did a multi point inspection on the car, that i paid dearly for, and said everything was good to go including the oil life. 2 days later I drive the car 6 hours to SC to sell it and sure enough the car is completely bone dry of oil. Not only did they not check the oil, they did not take any accountability to resolve the situation. This situations blame primarily falls on the back of James in the service department and the assistant manager of service department Gary Evans.
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September 2023 by C C.
I dealt with a car salesman named Frank and all I can say is WOW! He need a class in customer service and diversity immediately! He's very unfriendly and I truly believe it's because of the color of my skin. Frank was short, rude and made my experience awful. Someone need to have a talk with him about the way he deal with people. It's not right!
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September 2023 by Brandon Sanders
Brought our car in to have an Estimate And was told to return the next weekAnd they would take the car told me it would be no longer than 2 weeks In which I thought was way too long. And they kept telling us that the car be ready the next week. And then the next the excuse Was always the same It's like they forgot they told me the same thing. Last weak, waiting on detailing and assembly.they still have my car All it was was a grill on the front end. Their customer service is terrible. They keep saying they give me a call. And I'm the one that had to call them the day It was supposed to be ready for them to tell me it'd be the next week. It has been a month, would just love to have my car back.
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August 2023 by Mick Shea
Our Sprinter dash was displaying an array of warning lights on a trip from FL to MI, saying we needed to get the van into the shop immediately. We stopped at Knoxville MB, and they were so gracious and accommodating. Our service representative Wendy was careful to set our expectations, we might have to spend the night, but the service staff then delivered a warning free van (and a new right rear wheel sensor) a few hours later, and it was all covered under warranty! Wendy treated us with professionalism and humor, setting a perfect tone for the circumstances. And of course the waiting area was up to Mercedes standards, we were quite comfortable during our wait.
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August 2023 by Raymond Kohne
Had a great experience. They made the deal work for me. They went out of the way to make sure I was happy. Lauren did a great job, showing me the vehicles and getting the deal done. Thank you very much Mercedes-Benz of Knoxville. Five stars.
