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January 2024 by Jessica Willis
Sometimes I wonder if the employees just need a commission. I've had insurance on both lines for my phone service, but anytime I've had to upgrade they say they can't "honor" my upgrade (I've gotten 2, neither honored), and had to pay $160 each time for a replacement phone because they're conveniently "out" of the same phone I need. I think I'll call corporate and see what THEY think.
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September 2023 by Johnathan Hutchison
Was over charged to add a line to my account and the service was horrible
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January 2023 by Juanita Alegria
Melissa was very informative about my device that made my shopping experience easier.
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June 2022 by Michael Childress
Sign on the door said "out to lunch, be back in an hour." From 1:40 to 3:30. Went to Cumberland estates instead of waiting and got incredible service..
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July 2021 by Tiffany S. Grant
Very useful info (phone cost) phones over $100.00 with upgrade. Nice sales rep. Very clean store.
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November 2020 by Laura Steed
The manager was amazing
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July 2020 by Seth F
Metro has incredibly bad service around Knoxville, I broke my phone and couldn’t get a replacement since I originally set my phone up as a nickname instead of a real name. They were zero help to me trying to get the situation fixed, ended up having to go across the street and start a boost mobile account at full price. I really advise everyone to avoid metro for service quality alone, so far boost moble as had much better service for me around Knoxville.
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April 2020 by Brandy Grahl
Just so everyone knows - This location is CLOSED on Sunday and Tuesday until further notice. We apologize for any inconvenience.
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March 2020 by Seth Fugate
cell service is bad, tons of dropped calls and dead spots
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September 2019 by Stacey
They are nice people
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March 2019 by Kaitlin Sharp
When u call to see about something they say they have a customer and cant deal with your call right now they should be able to help u if u call not say we cant deal with your call right now
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June 2018 by Cheryl Yurek
Western Ave location by 640 Interstate has the BEST customer service so far for MetroPCS. Different employees when I checked in twice about setting up new service and phones. Very intelligent and well informed about all aspects of service. Friendly and Scott, Albert, Nathan & especially Eric went above and beyond to get me the answers that I needed to make a well informed decision on switching carriers.
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June 2018 by Teresa Rutherford
We went to metro and Scott gave us a great deal... Thxs scott we love u
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June 2018 by Kim Dockery
Staff very nice, great experience!
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June 2018 by Esteban Francisco
Need more employees like @Scott very kind
