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November 2023 by bill thomas
Responded to an ad for a Nissan Leaf for sale in the Atlanta Craigslist. They had an SL with the color, features, battery age overall condition and price of interest. A few texts later and I planned a trip from Atlanta to Knoxville to inspect.Was pleasantly surprised to find that the car exceeded all expectations so I made a deal on the spot to purchase and have it shipped, as the travel distance exceeded the range.Brent, my sales adviser, was easy, cordial and responsive to work with throughout the sales process and as promised had some work done to the car before shipping. They went above and beyond and took care of an issue at significant expense that I was unaware of while the car was at the Nissan dealer.Shout out to Rachel too, who handled documentation promptly and accurately. Like Brent she was a true professional. The shipper they used was also a top notch professional and pleasant to work with.Really enjoying my Leaf! Would not hesitate to buy from National Auto Warehouse again, even for out of state sales.
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October 2023 by celeste mcclure
Bought a car.. needed a couple things done to it, they fixed it no problem. Friendly and Quick and easy!!
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October 2023 by Kaitlyn Ledford
I’ve been here several times, & literally cannot say enough great things about this place and its staff! The most friendly, down to earth, & HONEST people you’ll ever meet in the auto business!! :-)
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June 2023 by Alicia Beauchamp
We've purchased 4 vehicles here and they've all been great! Friendly, knowledgeable staff and great vehicles that are priced fairly.
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April 2023 by Duckncover99 AKA Kenji Miura
This is one of the best car buying experiences I've had in a long time. I went to several dealerships looking in my area. Most of the salespeople didnt even want to take the time to help or even call me back. So I drove 88 miles to national auto warehouse. Let me tell you why.I text this dealership. They text back right way and ask if we could talk. I was at work and scheduled a call. After the call they sent me over a credit app via text. I was approved! Drove down signed some documents and we were out of there in about 30 min.But it gets better!3 days later, I get a check engine light. I text them to let them know. They said to bring it in right away! After ordering the part. They fixed the issue in 2 hrs and now they car is running great!Just wanted to say thank you again!
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February 2023 by paula eggleston
I had the best and easiest experience I've ever had car shopping. Brent & Rachel were so kind, professional & accommodating, very fair & honorable. I couldn't recommend this dealership more.
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February 2023 by Christian Lopez
I bought a 2012 Mercedes C250 with 93K miles and $14k after tax, that ending with a engine light on, few months after and 94K miles (misfire cylinder #1). The first attempt to repair (head gasket) cost me $900 out of pocket and $1,800 that The GWC Warranty covered. Mercedes stated that that engine was attempted to be repaired before using wrong method and tooling and the block was warped. On about 2 weeks after, the same engine light showed up and the car needed the engine to be replaced ($8,600 + tax). After open the engine for inspection again, The warranty company denied the coverage claiming, "pre-existing condition". I brought this issue to NAW and after few months of discussions, they were able to refund me about 50% of the engine replacement ($4,300) which I appreciated although that it should have been 100%. Learnings: 1. Never buy a used car without sending it to be inspected by a known shop. 2. Read the warranty contract as preexisting conditions are not covered and in top of that, any disassemble will be your responsibility.
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February 2023 by Josh Campbell
Very helpful and amazing people. Made buying a car very easy and simple. Good selection of cars as well. Highly recommend
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January 2023 by Electric Healing
Once I knew I would need a deal sheet from a car dealer to get my car loan, I just asked Google, "best used car dealership knoxville tn". National Auto Warehouse was at or near the top. They had the cars I was looking for. I showed up, did my test drives and took home my new used car the next day. It could not have been a smoother easier buying experience. I recommend very highly!
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December 2022 by David Beams
A great place to buy a used car. Selection of gas, diesel or electric vehicles. Really good cars with reasonable pricing. Nice folks, no pressure
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June 2022 by DIY Garage
This is a great place to get a vehicle on a budget.The cars are gone through and brought up to where they should be. It may not be the cheapest in all cases but you will get a reliable vehicle while still being cost effective.
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June 2022 by Erika Lewis
Sold me a lemon with a bad transmission and I have proof! I wrote a review and they deleted it...
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May 2022 by Kevin Wohl
Great overall experience. Very impressed with the honesty , very fair and honorable and friendly service from this small family run business. Brent was fantastic to work with. Very satisfied; love the car. I’d sold my previous’11 SportWagen late in 2018 with over 195,000 miles. It’s STILL going strong. So pleased with this one ; driving is fun again. And fantastic mpg. Actual average on long trip was 32.8 mpg. Update : We did need to replace the Master Cylinder and locate and firm up a loose connection to stop a ‘ check brake pad ‘ warning light but ‘ Vinny’ the VW is performing beautifully once again. Great car.
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May 2022 by George Wiggins
Great to work with Brent and Rachel, both were great to work with. Fast and easy process. Would highly recommend this dealership to anyone.
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September 2021 by Ruth Bishop
We had a great experience buying a car here. We drove 3 hours for a specific car that didn't work out but they had another car that worked for us as well. They let us do a thorough inspection of the car and had the mechanic walk through anything we found, which wasn't much. They were very honest with us and we didn't feel we were getting "sold" on anything we didn't want. It was no pressure which was great. Brent and Rachel were both very nice and easy easy to work with.
