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January 2024 by Kelvin Holt
Great selection of tools. Only negatives I’ve had has been out of stock items and too much made in China stuff.
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January 2024 by Rick Austin
They have a great selection of work tools. The store is very clean and the staff are helpful. It is easy to order online and pick it up in the store.
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January 2024 by Ben schouten
always helpful, good prices, if they don't have what you need, they usually know where you can get it.
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December 2023 by John Hickman
The order process is quick and easy. The search function is effective. The only concern I have is when you ship a product to the store, it seems like it takes forever and if you don't call to check on the status, you would never know when it has arrived. An improvement would be to add the ability to track your order, or for notifications to be sent to your phone. if this option is available, I did not find it.
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December 2023 by Michael Carr
I went in yesterday. I couldn't find what I was looking for. I looked for a sales associate but walked around the store 3 times before I could find anybody to ask. When I asked about one product I was told the no longer carry, when I asked about another I was given an 'I don't want to put fourth the effort to help' kind of answer. Went in planning to spend a couple hundred dollars and left empty handed.Also wasn't the cleanest and most organized I've seen this store.
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December 2023 by Brian Bane
Jinky website, with several pages that wouldn't load, especially at checkout, which always makes me nervous. The prices are good, and they have lots of good stuff. Hopefully my item will be there when I go to the store to pick it up.
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December 2023 by Raymond Mcphillips
I dont go there due to the lack of service of the employees. Last time i was there I was trying to buy a specific tool, which they had in stock, but after wandering the store for 10 minutes I head toward the door and there were several employees at the register area all talking amongst each other. That is my typical experience.
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November 2023 by Trip Taylor
I really like the store and the improvement made in the products being carried. What I don’t like is that there is almost no one available to help a customer or sufficient Dollie’s to move larger items to the checkout. I would like a self check out option because there is always a wait to checkout
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November 2023 by Vicki Sharp
Very happy with products. And service
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September 2023 by Douglas Johnson
Love the Knoxville, TN store... people always seem to be there when you need them. I'm an Advantage member, well worth the money, even if you order just a few times/year
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July 2023 by Amanda Beckham
We were visiting from Memphis, TN. A storm came thru Memphis after we left for Knoxville causing wide-spread power outages. We decided we needed to get a generator before heading home. My husband put the items in my NT cart. I went in the store, showed them my phone and explained my situation. Everyone was very sweet and helpful. The man who walked me out rearranged my luggage to accommodate the generator. He even gave me ideas of things to do in the area
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July 2023 by Thomas Lamb
Terrible customer service. When I tried to pickup my order I placed online the employee said to me “omg why would you order that” and rolled her eyes. The employee who has never even done the job I’m doing who works a 9-5 at northern tool asked me if I know what I was doing with a power washer. I finally said to the woman I said “ are you the one spending the 400$ on the power washer?” When she replied “no” I said “okay then your opinion does lot matter to me.” Just overall a really big waste of time. Employees are also all weird and don’t know much about what they’re talking about 10/10 weirdos for sure.
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June 2023 by Jerry Mcdowell
Terrible management, Terrible service, the worst of any business I have purchased from in 40 years. The only reason they got a 2 star is because the employees that work the floor and check out are polite and somewhat knowledgeable. Once you get to the service side and asking for management it's over.... I had to get corporate on the phone while in the store to explain to the management what their policies were. I was reading them their own service policy and the management team ( both assistants and the head manager) tried to tell me I was wrong and corporate has the right to change policy. Well they were both wrong once I got them on the phone with their boss from the main headquarters.
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June 2023 by Dian Williams
Update:I had to go into bank to have the extra charge removed from my bank account. I highly recommend anyone whom has ordered from them to carefully review your statements or accounts as this is questionable behavior. My bank was reluctant to remove and only did after I showed them email stating charge would be removed per bank (the bank was confused why Northern felt like they can talk for them). I will not order from this company in future. Also one of my planters were missing directions and entire screw set. I will gladly go into Lowe's to avoid dealing with Northern Tool again.I ordered some planters online and then went ahead and got the membership for free shipping. Then today whole lot of money went missing from my bank account. Charged me twice for one order. I contacted them to remove 2nd charge-they claim the first will drop off. Not one other retailer has done this and I order online all the time with absolutely no double charges except for Northern Tool. Exceptionally disappointing.
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May 2023 by cheyanne mershon
Shayne was amazing!! Such a big help and super friendly also goofy!! Highly recommend him for all your needs.
