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February 2024 by Sam Bays
I needed a part for my truck and the other two car parts stores did not have. This store had the part I needed and I was glad to finish my project.
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January 2024 by Andy and Terry
This is THE BEST O'Reilly Auto Parts store !!!I have been a customer of this store for about 15 years and they have always gone "above and beyond" to be helpful and have always taken the best care of me. Being a 69 year old female, it is comforting to know that I can depend on these guys to take good care of me. Every single staff member here has been extremely kind and I appreciate the good service that I always get from them .... everyone here is just so nice ... from Gerney's extra kindness to the store manager, Daniel Watson, who personally helped me today. I have a small Nissan and my headlights are just the worst to try to replace a bulb, but they have always stuck with it until they were able to get it fixed for me. I appreciate them so much and I won't go anywhere else because they are THE BEST !!! I highly recommend this store !!!
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January 2024 by Barbara Hughes-Hunt
Googled a battery stated in stock ,and when I got there,the price was quadrupled... not very friendly staff
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November 2023 by jenny evans
I've never had a disappointing experience here! The staff has always been helpful & knowledgeable. Everyone is very friendly. I'm female & I really appreciate the fact that the staff doesn't treat me like I don't know what I'm talking about. They're a good location, I def recommend them
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March 2023 by Tina Carson
Very helpful all the time!!!! They check codes, look up needed parts and prices, and give good direction on repair suggestions.
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March 2023 by Megan Carson
Very helpful in finding the right parts and tools I need for my car. And extremely helpful in answering and questions I had!
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February 2023 by CrazyIrishman SmallEngines
Had a quick issue that needed help from store personnel. They were super helpful, and very knowledgeable. GREAT people, and good prices.
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January 2023 by Anna Sharp
Dan at this store is Great! Thank you Dan for your help with my battery. Very Cool! ? Give Dan a raise he deserves one!
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January 2023 by Tim Sharp
Dan you were very helpful in resolving a battery problem I had. Thank you very much.Great store to shop at.
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August 2022 by Donnie Allen
Always a good selection of parts and accessories. But the employee refused to price match because I did not have a receipt from another competitor when he could have simply called or took my word for it and was kind of rude
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June 2022 by Sue Maynard
The staff, in particular the managers, as one had a Manager patch, and the other had an Assistant Manager patch, we're very rude. They didn't greet me when I walked in. They just looked at me and didn't even ask if I needed help with anything, and I indeed did. As I'm walking around trying to find this specific product my husband sent me after, after a few minutes, another young girl with a first call patch was walking around with a receipt and hand full of parts, she was obviously very busy, but still took the time and asked me how I was doing and if I needed help. I told her what I was looking for and she helped me find it in a matter of 30 Seconds. The other 2 were do8ng nothing but talking among themselves. And this young girl was obviously busy but she took time to help me. That is customer service. The managers looked like they were way too close to be working together, as some of their behavior wasn't appropriate for a work place. They acted as if they were too good to even wait on me at the counter as I waited for over a minute to check out and then the lady Leslie told me I'd have to come all the way to the other end to check out and I had to pick my items up and move them again. I could understand if they were slammed busy but the 15 minutes I was in the store they had not a single other customer. If you want to keep customers and keep business you need to hire Managers who know what customer satisfaction is
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June 2022 by Andrew Smith
I had gone to Auto Zone on N. Broadway this afternoon. They were very helpful. But, they didn't have the product that I needed.I went to O'Reily Auto Parts at 2901-B Tazwell Pike Knoxville Tennessee. I spoke with a lady named Leslie. She had the product that I was looking for. She gave information about what I needed. There were multiple options that I could have chosen. Leslie helped me find what I needed and in the price range that fit my budget. The she helped install the part. She comes highly recommended. O"Reilly Auto Parts come highly recommended. Thank you very much Leslie.
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June 2022 by Daryl Shipley
Bike needed an oil change, so did it in the parking lot (from out of state) Gave me a funnel, rubber gloves and some paper towels to help with the job. Outstanding customer service.
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June 2022 by chris riehl
Shelves had more stock than other autoStores in the area. Staff was friendly and Quick.
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March 2022 by Ruthless Legionnaire
Liars, cheats and thieves. As a test I took 2 fully charged batteries in there for them to test them. They took them behind the counter and "tested" them without me being able to see. Guy comes back and says they're both bad and insists on taking the batteries. Lol, nice try. Shop elsewhere folks.
