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July 2023 by T Rex
Call center is a joke. fraud captures cards on legitimate purchases, can’t get anyone on the phone to help.
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May 2023 by Robin Dintleman
I love the Halls, & the Fountain City branches. I've banked with them for 15 yrs & won't use any other bank. The staff is wonderful at both branches, they call you by name & they give a great personal experience each time
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August 2022 by Darlene Tatman
Very professional curitous and politely helpful amazing all around
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July 2022 by Nikki Hood-Pasini
I absolutely love this branch. Everyone has always been helpful and friendly. A special shout out to branch manager Ashley who went above and beyond to get the documents I needed.
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July 2022 by Zyra
Fast and friendly ATM is open 24/7 and they don't allow cash deposits after hours.
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June 2022 by Savannah Davis
The worst customer service here. I will continue to go to ORNL on middlebrooke pike. I waited 15 minutes in line to cash my check and the rude lady said she couldn’t look into my account because the “line was too long”. Isn’t that your job?
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June 2022 by Dee S.
Terrible service. One person working having, several people in line. Extremely long wait time while the cashier takes their time with pointless conversations and no sense of urgency.
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June 2022 by Justin Wiseman
Staff is always friendly and helpful! Compared to the other branches this is my favorite!
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March 2022 by Marc Arnold
ORNL used to be a good bank, but not anymore... The customer service is pointless, as no one can answer questions, and they do not offer to find those answers. The connection to Quicken has been down since early December, and they acknowledge there is a problem, but there are no details about a fix. The app crashes for days at a time after updates on IOS, then you have to delete the app and reinstall. The "fraud protection" is out of control. I have had many of legitimate transactions blocked due to their faulty algorithm, and customer service just says there is nothing they can do to fix it. When transactions are flagged as fraud, they notify you 20% of the time if you are lucky, but if you have to call to unblock your card, then you sit on hold for 30-45 minutes. I have had my card canceled by their fraud department, despite my never having reported a fraudulent transaction, and never having a fraudulent transaction hit my account. Over the past 6-9 months, I have spent 6-8 hours on the phone trying to find answers to all this nonsense. I even had a manager provide her direct line because her people could not answer simple questions when asked. They should have just stuck with being a local credit union instead of masquerading as a large bank. I am off to find another solution to my financial needs, as ORNL is not that solution anymore.
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August 2021 by Stevan Dawn
A big thank you to Taylor, Ftn City!!!
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August 2021 by Frankie Sowers
Friendly fast
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January 2021 by Elliott Duncan
My wife is a few weeks removed from having our first daughter. She needed to make a name change on her account and deposit a check, so she did the responsible thing and called the customer care line to see what steps she needed to take, as we don’t necessarily want to leave the house with a newborn. The customer care rep made a note on the account that my wife could use the drive through to deposit her checks, and change her name. Apparently that’s not the case, and the representative at the drive through window wouldn’t even entertain the idea. She said the drive through was too backed up to help (we sat there for five minutes before being helped, and only one car behind us after that). It’s frustrating not to have the employees on the same page. We’re closing our account and will be moving to a different bank.
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January 2021 by Jenny Williams
Terrible, just try to get copies of my deposit checks , they said they will call me when they ready, and cost 5$ . We been waiting all day haven’t got their phone call, haven’t got my copies yet
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September 2020 by Jeffrey Napier
Lobby closed, so the line for the ATM averages about 25 minutes. Then, you get to the ATM, and it's out of service more often than not.
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February 2020 by Laura Stone
Fast friendly service
