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December 2023 by Joe Marion
If I could give them less stars I could. They will withhold your money, block your card, not allow you to cash cashiers checks and not able to raise atm limits. This company has zero benefit to any of its customers and pretends to offer benefits that a traditional credit union has but with screw you over harder than any other major bank. Avoid at all cost.
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April 2023 by Lisa Northern
Worst banking experience again. It's my own fault for actually going back after the first time I suppose. Tried to call today to discuss my loan and find out why I'm bring charged a late fee every month. Come to find out whomever helped me in May of 2022 do a "skip" payment due to illness didn't process it or approve it. Now I'm finding out January 2023. So every month a late fee with no communication and I have been paying over every month since and they still won't forgive a late fee now to help me finish getting caught up. Extra payments each and every month. I should have asked sooner. And kept that woman's name in my phone. And all documents digitally. Maybe even recorded the calls. I won't sign up for anything from them again after this loan is paid offUpdate: I have attempted to email, per their request, to further discuss. They haven't responded. It's been a full business week.
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March 2023 by Denver Johnson
The teller today was so gracious. I needed a money order and to change my address. She made me feel as if I was the only customer in the bank. The bank was clean from glass to teller station and felt sanitary. I saw people come and go and without an obvious sign, tellers such as mine, needing an answer and some one magically appearing to support them. Thank you Tlr 2344 at Karns Branch.
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August 2022 by ron garrett
GREAT Customer Service
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August 2021 by Mackie H
I didn't appreciate the fact I went here for help and all they said was "We don't have time to help you with that" how do you not have time?? No customers were in the building.
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June 2021 by Tracey J.
We use this branch a couple of times a year. We have never had a bad experience. It is a convenient location for us. I recommend it for sure.
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May 2021 by J C
A good credit Union
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April 2021 by Angelina Hayles
I needed some special help, and I got it with a Smile.
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October 2020 by Big Tuna
If you fill out credit app. on ORNL website they can’t use or see that in the branch. So why even give people that option
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July 2020 by Courtney
I've never been inside this particular bank. My main concern is every time I have tried to stop by to do a deposit at the ATM it says that function is not available. I've tried 3 or 4 times and I've never gotten it to work. It's very frustrating.
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March 2020 by Julie McBee Fritts
Horrible. Had to screen at the new “Teller” that is now remote, traffic noise on OakRidge Hwy was not considered!
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March 2020 by Julie McBee
Horrible. Had to screen at the new “Teller” that is now remote, traffic noise on OakRidge Hwy was not considered! Environment inside feels cold & unwelcoming!
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June 2019 by Stephen Jimenez
No stars if could. Heather needs to seek out medical help.
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March 2019 by Taylor Raley
ORNL is beyond the worst bank I have ever worked with! They REFUSE to help me close down my account.
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February 2019 by Mr
Had to close a savings account because my money kept getting taken out for some inactivity fee each month as well as being charged each month for paper statements that I had no idea I was even getting, not a bank I will ever trust again with my money considering the savings around started at 250 and in a few years all that was left was 120