-
August 2023 by graco rob
Had called ahead to see if they had a charm advertised online. Dealt with Sarah she held it came purchased it very good service.
-
August 2023 by Jerry Campbell
The staff here is always nice and helpful.
-
June 2023 by Andrea Clemenza
Poor customer service. My best friend gifted me a pair of beautiful earrings from pandora. I exchanged them because the broke after the second wear (tho I asked to have them repaired only) and then they broke within a few days of wearing them. I brought them back for the third time (because they cost around $130) so they could repair them and the lady was just plainly rude for even asking them to repair them saying they don’t have someone in staff that repairs them and the only thing she could do is sell me another one. Why would I want the same product that has broke three times in the same spot? No thanks. I will take my business elsewhere for sure. The way this employee treated me was not kind or polite but rude.
-
May 2023 by Mohammed Redah
The girls are wonderful they are quick and attentive places place is nice and clean and tidy. Would recommend to my friends and family to go here because at least they would get good service.
-
May 2023 by Caleigh Boyd
outstanding customer service !! the woman that helped me was beyond attentive & so helpful
-
March 2023 by Amanda Arden
My husband bought me a ring for Christmas and unfortunately one of the stones fell out. I understand sometimes these things happen. I took it into the store a young lady greeted me. I just give her my husband's email and she exchanged it. It was quick and painless. I was in and out in less than 5 minutes. Great customer service!
-
January 2023 by Litzy Colmenares Mendoza
THE MOST DISGUSTING EXPERIENCE I have ever had at Pandora. Are people hiring just anyone? What happen to good customer service. I felt that lady looked at me different on top of that called me out in front of everyone. Very disrespectful. I had questions. I felt they were not being answered. She looked at me like I was some creature. I love Pandora but those people working last night are gonna run people out they weren’t just treating me like that they did it to another girl there too.
-
January 2023 by Jr Stroh
Blond girl helped me with my gf stuff she was quick..
-
December 2022 by Jessie H
My bracelet is great!! Glad I purchased it, but the first day I wore it, my charm came off somewhere. I still haven’t found it. This was the ME collection charm, so I wouldn’t advise buying charms from that collection obviously not sturdy enough. I was very disappointed.
-
October 2022 by Runnsun
Looked up an item on line. It was in stock at this location.The attendant was very good and answered all my questions.
-
September 2022 by david daulton
The sales person was very knowledgeable and helped us through the process of finding the right bracelet and charms. We were there for a while and she didn't try to rush us out. Highly recommend going to the store, versus buying stuff online.
-
July 2022 by Evan Guthrie
PANDORA at West Town Mall in Knoxville is a great place to go for all things Pandora and more. The staff here is very friendly and accommodating to make sure that you have everything that you need. I have been happy with all of the purchases that I have made from here.
-
June 2022 by Lee Hannah
The ladies here are so friendly and helpful I wish I got the ladies name that helped me but she was wonderful
-
May 2022 by Tracy Thaxton
The sales Associate was very helpful and pleasant Sierra was her name.
-
March 2022 by Sophie Jane
Great service every time! They are very smart with all of the covid protocol. They make sure they don’t allow too many people in the store which makes shopping there more enjoyable. Always super friendly and they have beautiful pieces
