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August 2023 by J. R.
Nothing against the 2 guys I dealt with at home depot, but I attempted to rent trucks twice from them. The first time, Penske Corporate told me if I wanted a 22' truck, I'd have to drive to Sevierville. It's only an hour away. So, I was a big enough jerk that they drove the correct truck to my location. It only took them 4 hours. They promised me a discount, which they did not give to me.The second time, I reserved a 26 foot truck. They didn't have it when I went to pick it up. So, I had to drive to maryville, 30 minutes away, then back to shaad rd for a hand truck and blankets. At least this time I got the discount they promised me. The truck was a pile of dung. The rear bumper was falling off, scratches and dents all over, the cab was dirty, the back had trash in it, it had less than a half of tank of fuel, which they charged me for when I dropped it off and the car haul trailer had a broken ratchet tie down. That's all great to find out when your about to drive it for 20 hours.Not only did this all irritate me, but it cost me money because the company I was paying to load the truck had to stand around and wait while I drove all around trying to get the truck I reserved weeks earlier. $56.00 per hour for each of the 3 men I hired!Wish I rented from uhaul. Penske has gone so far downhill since the old guy retired. I will never rent from these clowns again. ?Maybe if you really care, you give me a email address so I can contact someone and provide you with all of my supporting documents and proof that I am a real customer. Oh wait, you don't care. Your just attempting to make it look like you do.Everyone see the lack of responses from Penske??
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August 2023 by Pop Pop
Nothing against the 2 guys I dealt with at home depot, but I attempted to rent trucks twice from them. The first time, Penske Corporate told me if I wanted a 22' truck, I'd have to drive to Sevierville. It's only an hour away. So, I was a big enough jerk that they drove the correct truck to my location. It only took them 4 hours. They promised me a discount, which they did not give to me.The second time, I reserved a 26 foot truck. They didn't have it when I went to pick it up. So, I had to drive to maryville, 30 minutes away, then back to shaad rd for a hand truck and blankets. At least this time I got the discount they promised me. The truck was a pile of dung. The rear bumper was falling off, scratches and dents all over, the cab was dirty, the back had trash in it, it had less than a half of tank of fuel, which they charged me for when I dropped it off and the car haul trailer had a broken ratchet tie down. That's all great to find out when your about to drive it for 20 hours.Not only did this all irritate me, but it cost me money because the company I was paying to load the truck had to stand around and wait while I drove all around trying to get the truck I reserved weeks earlier. $56.00 per hour for each of the 3 men I hired!Wish I rented from uhaul. Penske has gone so far downhill since the old guy retired. I will never rent from these clowns again. ?Maybe if you really care, you give me a email address so I can contact someone and provide you with all of my supporting documents and proof that I am a real customer. Oh wait, you don't care. Your just attempting to make it look like you do.Everyone see the lack of responses from Penske??
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November 2020 by F K
Great trucks.
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August 2020 by Roy Berkley
This was a great experience. Got a 26' truck and tow dolly.Austin, TX to Knoxville, TN.
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July 2019 by Chuck Stevens
Very good service send