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February 2024 by Steven Presley
Great selection of good stuff
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January 2024 by Joey Exum
PetSmart is an excellent choice for all your pet needs. The store is impeccably clean, creating a pleasant shopping environment. The staff consistently demonstrates friendliness and a genuine passion for assisting customers. Their knowledge about various pet products is commendable, making it easy to find the right items for your furry friends. What sets PetSmart apart is the reasonable pricing, ensuring you get quality products without breaking the bank. The variety of pet supplies and services available cater to a wide range of needs, making it a one-stop-shop for pet owners. Overall, PetSmart provides a top-notch shopping experience that combines cleanliness, friendly service, and reasonable prices – a winning combination for any pet enthusiast.
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January 2024 by Audra Ghiotto
I used to really enjoy going into this store, but lately it seems no matter what location we go to it is hard to find any employee to ask questions to or to get help on reaching a product or checking the availability and when you do find one they just so happen to not have the knowledge to answer your questions.
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January 2024 by stef n'ator
Everything easy to find. No problems
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January 2024 by Demi R
Very friendly staff and I could find everything I was looking for.
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January 2024 by Amzi Thames
Horrible experience. Will never go back to their grooming. The girl was so rude. I wish I had read the reviews before I came here. They butchered my Schnauzer.
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January 2024 by Knox Out
Not this petsmart , all petsmart are all a fake shop for people who actually need medical stuff, you have to jump hoops. This America is failing and so are its stores. All the people who invest in this place are morons.
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January 2024 by Peggy Holmes
Very helpful & knowledgeable. Fantastic options of food & supplies; even prescription food. Will be returning...
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January 2024 by Larry Crouch
Great pet store. Wonderful staff
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December 2023 by Kim Taylor
I waited over a month to get an appointment with Ashley today to groom my 14 year old, 5 pound Yorkie, Zora. Ashley refused to groom her because she said she was “too excited” and “fidgety”. Zora has been getting groomed her whole life and actually loves baths and adores people. I have never had a groomer complain that she was unmanageable, and she is well trained and listens to commands like sit, stay and lie down. She has never been aggressive in her little life. She rolls over on her back and naps when I brush her or clip her nails. She literally sleeps all day and has geriatric issues. I spoke with the manager Sarah who said that it’s their policy not to groom fidgety dogs and then alleged that there was a note on the account that Zora had been a problem before, which has never happened. I have never even taken her to Petsmart in Knoxville before and only changed from my regular groomer because she is out of town for the holiday. I intend to have her write a review of how well behaved my dog is to supplement this review. The fact that they lied makes me suspect that their behavior is racially motivated, so people of color beware. I even offered to come stand there to see what the issue was and was denied.If a groomer is not prepared to handle a 5 pound, well-behaved dog, then I submit that they should not be in the business of grooming dogs period. I can bathe her with one hand. Petsmart lost a lifetime customer and will never get another dime from me.
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December 2023 by Mallory Jasper
My dog has been getting her hair cut here for all three years of her life. After my experience with the grooming department today, I will no longer be shopping at PetSmart for any of my dog’s needs.
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December 2023 by Kimmberly T.
I waited over a month to get an appointment with Ashley today to groom my 14 year old, 5 pound Yorkie, Zora. Ashley refused to groom her because she said she was "too excited" and "fidgety". Zora has been getting groomed her whole life and actually loves baths and adores people. I have never had a groomer complain that she was unmanageable, and she is well trained and listens to commands like sit, stay and lie down. She has never been aggressive in her little life. She rolls over on her back and naps when I brush her or clip her nails. She literally sleeps all day and has geriatric issues. I spoke with the manager Sarah who said that it's their policy not to groom fidgety dogs and then alleged that there was a note on the account that Zora had been a problem before, which has never happened. I have never even taken her to Petsmart in Knoxville before and only changed from my regular groomer because she is out of town for the holiday. I intend to have her write a review of how well behaved my dog is to supplement this review. The fact that they lied makes me suspect that their behavior is racially motivated, so people of color beware. I even offered to come stand there to see what the issue was and was denied. If a groomer is not prepared to handle a 5 pound, well-behaved dog, then I submit that they should not be in the business of grooming dogs period. I can bathe her with one hand. Petsmart lost a lifetime customer and will never get another dime from me.
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December 2023 by Chris G
Great place to adopt a cat! Good selection and good service!
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November 2023 by Mary G
Our dog is 4 months old, Aussie/Border Collie mix. Brought him in to get his nails trimmed, he played with several strangers and made a new friend with a little boy about 7. I dropped him off and sat outside the window and they knocked on the window about 30 seconds into his appointment. He had scratched the worker and she refused to trim his nails. Please don’t go into grooming if you can’t do the job.
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November 2023 by Rosie B
A clean and decent smelling pet supply store. They do have a good number of animals, and they were in clean cages. There was only one member of staff visible and a small wait for check out help.