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November 2023 by Andria Blakemore
Had an absolute amazing experience!! The girls working there were absolutely helpful and extremely awesome and helped us put together our costumes for Halloween!!!
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October 2023 by katelyn van riet
all they sell is shein and old heavily used items. they’re extremely unorganized now. this store USED to be a huge hit for me and my friends but now they’re EXTREMELY rude and unfriendly, i never bring my items in anymore because they literally never take anything just because they don’t want to look through the items. terrible customer service and terrible store.
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October 2023 by Jody Morefield
Had a LOT of really nice things, mostly from 1 to 2 years ago, but they took nothing because it wasn't the latest season of clothing. (Even though I saw the same type of clothes on display as sellers' choices. What's the point of the trip in?? It's a used clothing store for nice things still in fashion, but not brand new??? They referred me to a different store for older clothes choices... really?! Making someone feel down on themselves much for not being rich and giving the current seasons clothes away?! If I was that rich what's the point in going to a USED clothes store??I won't make that trip again. It was a waste of time, and gas money!!Sorry, but I won't even shop there now as a result.
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September 2023 by Hannah Murphy
We drove over an hour to sell my husband's (very expensive, name brand, and hardly used) clothes. Frankly I don't think they even looked through the bag. They just told us they can't give us anything because of "stains and wear and tear". But at least half of his clothes were never worn, the rest had only been worn a handful of times. There were no stains, holes, or wrinkles. They said they couldn't take his shoes because they had "a smell". They had never been worn before. Never come to this place, it's a scam.
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August 2023 by Jess Scott
Well now, there's a reason this place has such low reviews. Just take the time to read some of them, and you'll figure out why. I took time out of my day to drop off 2 bags of clothes there. They said they could only take one. I had brands such as Duluth, American eagle, Pink, Forever 21, Hollister, etc. I was told it would be about an hour to an hour and a half wait. I finally get a message from them saying that they couldn't take any of my items. When I asked why, they told me because of a little bit of pet hair, ( I have a cat that sheds horribly ) and that most of my clothes were out of date ( I had just bought most of these items within a year so I fail to understand how they were " out of date " ) and told me to wash them and then come back to try again. I live over an hour away. I'm not going home to wash them then come back. Unfortunately pet hair floats. I don't recommend coming here, or to any other Plato's closet locations. It is a waste of time and gas. You're better off selling them yourself. This place is a scam.
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July 2023 by Bri Fritts
This store has a lot cuter stuff than it used to I feel like. However, I feel like the employees lack good customer service skills. A smile and a kind personality goes a long way! I don’t think I saw a single employee who smiled once. Also when I received the clothes they passed on, they were all crumpled up after I brought them in neatly folded. It’s just rude and tacky to me. I also saw all of my clothes thrown in a pile on the dirty floor while the girl was sorting through them. I didn’t have high expectations to begin with going to this store, but I think they should at least hire more employees who know how to deal with the public. I am always a kind and pleasant customer and there was no exchange between me or any employee at this store, but I started thinking about it more and wanted to leave a review as a way of giving some constructive criticism to management. I have NEVER had an experience at this location where I was met with a helpful or kind demeanor.
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June 2023 by Jailyn P.
me and my cousin went in to sell a bunch of clothes we never wear and they were all name brand clothes and shoes. 2 pairs of vans shoes that have barely been worn, hollister jeans, american eagle clothes, a pair of air forces that were in good condition, and jordan's that looked brand new. they told us they couldn't take anything we sent in because it wasn't in season and it wouldn't sell well. we both sent in two bags and they only went through one each of ours, even though they had st patrick's shoes on a rack.
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June 2023 by Hope Fischbach
For some reason the clothes I try to sell are never accepted at this Plato's Closet, and this location isn't the nicest one I've been to (it's not as clean and organized as the one by my old apartment in Texas), but somehow I always find armfuls of clothes to buy here in relatively good shape. They're a bit stingy about discounts (if you have a coupon they'll apply it to the least expensive item, so I recommend buying items separately to get the best price). The clearance rack is usually great, though! Lots of options, huge selection of jeans and also some really nice handbags the last time I was there.
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June 2023 by dhuha abdulkareem
Love Plato’s and have always exchanged my clothes there since high school. i’ve always heard about peoples crazy experiences but it never happened to me so i guess i didn’t care. until it happened to my little sister that came to exchange a bag full of clothes and purses. she got a text saying how they weren’t able to take anything so she went to pick up her bag right? until she realized she was missing a few purses and one that stuck out was her kate spade purse. which she asked about and they went back in their little office for about 20 minutes just to tell her there was never a kate spade purse in that bag and they even looked a security footage. my sister doesn’t like conflict so she just said whatever and was ready to go home. I asked if we can see this “security footage” they go back in their little office for another 20 mins. just for a manager to come back and say they “accidentally put it in another costumers bag” and that costumer already left. she then offers my sister a $35 store credit. end of story right? innocent mistake? except we went today to sell more clothes just to find that same kate spade purse being sold for $35 ??? honestly what a joke.
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May 2023 by Haley Jansson
I would put zero stars if I could. Management is HORRIBLE. They will sell STOLEN clothes and not give them back to the rightful owner EVEN when police are involved. Horribly rude people. Will never go here again. Planet Xchange is SO MUCH BETTER!!!!! & They also buy your stuff for the cheapest price possible might as well give it to goodwill at that point.
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May 2023 by Dōōm Hippo
There’s a reason why they have such a low review.They sell stolen items with knowledge of the items being stolen. They say people come in all the time with stolen goods but there’s not a way to tell if it’s stolen since there’s no “serial numbers” on the product.They found a loophole. Even with proof that the items were stolen they still did not return the items.A terrible store with awful morals and poorly educated and ignorant staff who couldn’t properly handle a situation like this.Planet exchange however, that’s a shop worth mentioning. They were also sold some of the stolen goods and did the right thing returning them.
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April 2023 by Chris Byrd
After work today, I picked up my Mother who had two bags of clothing she wanted to bring to your establishment to redeem for cash/credit. She walked in separate from me so she could browse and I carried her bags to the counter. I checked her bags in and was told it would take roughly 30 minutes.As I mentioned, I was fresh out of work. And to paint a picture of my appearance, imagine a blue collar working individual who is a mechanic or construction worker. I had that, "I work for a living" fashion going on.Anyway, I walked out leaving my Mother to shop around. Apparently your sales girls were unaware we were together, because she heard their conversation about my appearance and Flat out refused to look at a single piece of clothing. And then they agreed to blame it on a "smoke smell". Neither of us have smoked a day in our lives. later I received a message saying they wouldn't accept the clothing. Which would be fine under normal circumstances. Fortunately, my Mother heard the beginning of the conversation they had, and recorded nearly half of it. Enough was recorded that I'm still disturbed by their words 6 hours later.I have no interest in future business with your company. However, I do expect someone above a store manager level to reach out to me before the end of next week. I don't want to publish the video, which speaks for itself, over a couple of bad apples. But I will send to multiple outlets if this is not handled to my satisfaction.Christopher ByrdLast 4 of my phone number : 6299
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April 2023 by Baya Kirby
Worst experience in my life!! Everyone whatever you do don’t sell anything from here. I had 2 bags of clothes filled with old navy, american eagle, Hollister, etc. they said my clothes were “worn out” first of all some of the clothes I had was barely worn. It took them only 10 minutes to check my bag. How the heck can anyone check 2 bags of clothes in 10 minutes!? This store is nothing but bad news. I used to shop here all the time. Never again!
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April 2023 by Madison Matthew
I started out by going in and asking if they were buying clothes right then and they said yes. I took in two bags of clothes and then I had a small bag with 2 pairs of shoes and a hat in it. It started with the lady saying she could only look at 2 of my 3 bags even after I told her there were only 3 items in the other bag. I then asked if they donate to anywhere so that I could leave the third bag for donations and she told me no. She then said they’d look at my other two bags and it should take 15-30 minutes. I got a text 2 minutes after I walked out of the store saying that they couldn’t accept any of my items (I feel like they couldn’t have even looked at one bag during that time let alone both) and asking if I wanted them to donate my items to goodwill. (I thought the lady just said they don’t donate stuff anywhere?) I never really leave reviews for anything, let alone bad ones but this was kind of crazy to me.
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March 2023 by kami sharp
I grew up coming here very excited to exchange my clothes. I would sometimes even take my money and spend it around the store. The last times I have came here it has gone more and more downhill. I decided to give it one more chance. I brought in two bags at 1:41pm and got a text that they couldn’t take anything at 1:46pm. How someone goes through TWO BAGS of clothes in 5 minutes is beyond me. I had hollister jeans, free the people, shein, ext in there. They then asked if I wanted to donate these clothes. They DID NOT used to do this so it’s a little suspicious to me that they take nothing now and want me to donate lol. I will never be coming back here. This business is nothing but bad news.