-
November 2023 by Lukasz Perlak
The person (female) by the counter was unpleasant, I felt like I wasn't welcome in there . But from other hand the the older gentleman was really nice and kind, very helpful.
-
October 2023 by Jimmy McKinnon
You can’t go to any other place but this one. The owners are just the best people and customer service is always excellent! You must do business here always!
-
September 2023 by Arui
would rate lower if possible :) unpleasant and they won’t even heed a call from DHL about your packages. they’d rather call the cops on you
-
August 2023 by Tabitha Palmer
Marcelle and Al at the Postal Annex are fantastic! They have helped me on a number occasions with mailing packages, making keys, and general office supplies. We are lucky to have them! It makes my life so much easier. I no longer need to go to the post office and wait in their horribly long lines.
-
August 2023 by K C Q (Marlu)
I can't rate it lower than one star.Legitimately refused to allow my husband to pick up a package for me despite DHL's instructions of having identification and a letter for pick up. DHL's representatives called this branch upon my husband calling for assistance, however, the worker refused to take their calls.This culminated in him having the police called on him as he quietly waited for assistance from DHL to contact PostalAnnex+.DHL has escalated this incident and I hope revoke their partnership. I'm so sorry if you, reading this, has the misfortune of working with any of these people ever.
-
August 2023 by Luna Bella
Unprofessional, had a background check appointment for 11:50, arrived a few minutes early only to find signs on their door saying, “Store closed, no internet.” “No fingerprinting, call Identogo to reschedule.” as I was on the phone with them, the store emailed me one minute before my scheduled appointment time canceling my appointment. Was told by the Identogo agent in case of cancellation they were supposed to send out messages early in the morning, not one minute before. There were also employees inside working, they had electricity and internet, avoid.
-
August 2023 by Jordan Griswould
This place is a joke. I had appointment scheduled for 9:30 this morning and got no notification they had to cancel until 11:30. I went up to the door to ask if they internet would be out the whole day only for the rude woman to say “I don’t know ask comcast”. I love how people say things behind the glass.
-
June 2023 by Sherry Wykle
Only giving it 1 star bc I wouldn’t be able to write my review… Otherwise it would be NO STARS! I called TODAY bc my bday is coming &my package was suppose to be here today! I leave out for Vegas &need the things for my trip! So the man I spoke to… was very short & rude with me! Didn’t really let me get a word out. He even answered the phone in a nasty tone! He kept saying that I can “TRACK” the package over &over. What I was trying to tell him before I was “rudely” cut off is that I have tracked it &it was saying the package would be delivered today! BUT in the notes it said… “Deliver at another date”. Just was trying to see if it was at the bld so I could actually pick it up myself. He was awful. These type of people that do not like their job should definitely not be working in customer service! Save the excuses. Poor customer service. How I was handled was just like my package POORLY!!! Do better.
-
May 2023 by Abby Lockridge
I had the absolute worst experience I have had in terms of customer service at this location. Marcelle was unbelievably rude and disrespectful to me. She immediately became frustrated that I did not have an “invoice” for my DHL package and when I asked for clarification she told me I needed to call DHL customer service and ignored my follow up questions and moved to assist other guests. I stepped outside and called DHL just for them to tell me I was doing everything correctly. Marcelle refused to talk to them on the phone, took my package and said “not my fault if you don’t get your money back” and refused to answer any of my questions about what she needed me to provide that I wasn’t. She handed me a receipt and then proceeded to put the package behind the desk as opposed to the stack of DHL packages that she had just put the previous customers one in. I left this store in tears & wouldn’t advise anyone to come to this location.
-
May 2023 by Carmella Cole
Lovely people, very helpful. Fast and efficient to get background check. They do a lot— passport photos for $11, shipping, stamps, plus an array of gifts and cards for sale. Will be back.
-
May 2023 by Alexis Foust
I was assigned to go here to complete my background check from my employer. I had my kids with me. We were shopping and thinking about buying one of the toys. The lady behind the counter literally ran at me and told me “I can’t watch your kids”. When I asked her what she was talking about she freaked out. It was the worst customer service experience I’ve ever had. I will tell everyone I know to never go here.
-
April 2023 by Alicia Jill Dunaway
Have used this location several times for fingerprinting and shipping. For fingerprinting, they are top notch compared to other facilities I have used. Marcelle makes sure to explain everything and is very efficient and careful with his work. I always get in and out fast and don’t have to worry that something will fall through with the fingerprint results. Highly recommend for these services.
-
April 2023 by Josh Yow
Stopped to buy some shipping supplies and ship an item. It was a fairly good sized item but was quoted over 700$ to ship!! Left with the shipping supplies which worked reason for 2 stars. Another ship store was 138$ for the exact same thing. If they will try and rip me off they will do it to you too!
-
April 2023 by Ara Perry
Came here for fingerprint and Mr. Marcelle and his daughter were very nice and welcoming. Immediately they cater to my needs and I was done in 20mins even I have no appointment. So glad there was no customer yet when I went there. Thank you!
-
April 2023 by Eva Karnowski
The staff is incredibly helpful and friendly! Al was the best. I had my fingerprinting done here and they went the extra mile to help me complete all of the things I needed (notary, passport photos). Will be coming back!