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March 2024 by Tara Dillon
Brought our Freightliner in for some repairs and DOT inspection. The mechanics do great work here, and we know our truck repairs will be done the right way. Elisha and Jeremy made sure the the check in and truck write up process was smooth and they kept us updated when ordered parts arrived and let us know how things were going throughout the process. Good/clean drivers lounge, showers, and restrooms. We are very fortunate to have these guys here in west Knoxville area!
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March 2024 by Frank Foy
Great people
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March 2024 by Sheila Jeter
Words cannot express and describe the amazing experience that my family and I received there . From the shop to the General Manager (Jeff) I would not recommend anyone else . Once again thank you ..
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February 2024 by Miroslav Perisic
Very fast and very polite people
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February 2024 by Del Potter
Thank you, Jeremy Peacock, for going above and beyond your call of duty! Excellent knowledgeable service at this Premier location.
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February 2024 by Bill Stratman
Good place to deliver trucks to. They save time with quick signatures so you can get on with business.
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February 2024 by Jim Green
Awesome, in the shop 1 hour after service write up, video updates , pm service advisor personally came into drivers room, asked each of us our name and company, checked on each of our trucks, came back with an update, thats customer service, oh , and they actually repaired the truck. Wish every shop could do the same.
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February 2024 by Eric Grovum
Friendly, helpful. Very respectful!
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February 2024 by Shashikant Shete
Excellent customer service ?
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February 2024 by Roosevelt Raines jr
My experience wasn't good. Arguments between me an the lady at the front about my truck an warranty. Last shop had done. I was looking for her to update my truck. Never did I had to call walk back an front. Very bad attitude. They changed $1300 just to put air filter an air quality sensor o.n my truck. After truck wad finish I had to call to check on it. Also couldn't find my truck after it wad finish had to walk back an front ask questions to find it the lady findly took me thru the shop to get it wsy out back. I want go back here
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December 2023 by Jerry Merryman
I realize that you are a semi truck repair facility And I am just RVer. I had an Appointment for 10AM, estimated 3 hour job, after 3 hours I checked in at the desk and was informed it would be a couple more hours finally complete at 4 PM. Made for a long day
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December 2023 by Brian Martin
Technician did great, waiting lounge is great very clean restroom. Would have been 5 stars if didn't spend 2 hrs 13 mins waiting on paperwork to close out bill. Sat looking at my completed RV for over 2 hrs. Hope can streamline that better for next visit.
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December 2023 by Amber Taylor
Im redoing my review the problem was fixed immediately and elisha was absolutely great in getting me my truck back. Thank you to Jeff and Elisha. She definitely needs a raise!!!!my truck in on Friday morning at 830 an called them 45 minutes before they closed and they told me that my truck would be ready for pick up Saturday morning called Saturday morning and guy said nope trucks not ready and you have to wait till Monday cause noone is there on weekends to fix it There customer service is garage one says one thing the other says another. How can you be a mechanic shop and let a truck sit for four days !!!!!!! I wish I could give them less than a star
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December 2023 by Gregory Miller
You did a complete PM of my super C RV. Changed the oil and filter including fuel filter. Steam cleaned the engine. The tech sent me a video of what issues he found. They are very courteous, even wearing booties on the techs boots, plastic on the seat. I love this place!!!! I would highly recommend to any RV er needing freightliner repairs!!!
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November 2023 by Ahmed Farah
Great customer service. I recommend everyone who has issue with his/her truck to come here. I had an issues with DPF, and Premier Truck Group of Knoxville are helping me now. Everything looks ok .They’re really,honest, and helpful. Warnings to the Customers who are coming here . Don’t meet the man in customer service desk, his name is “ SHAWN NICHOLSON.” He’s not gone help you. I need to talk to his manager about this issue ASAP.Thank you.
