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November 2023 by Kara L
Greg went above and beyond to make my visit great! He even helped me scrub the bugs off my front end, which wasn’t easy because we had just gotten back from an 8 hour trip! Thank you, Greg, for your time and generosity.
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November 2023 by Garrett J
The manager Greg was very helpful and courteous. He took my mats for me and had them pressure washed, bc I had forgotten to do it at the prep station before getting a wash.Car looks great !!Thanks GuysService: Auto detailing
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November 2023 by Jessica Johnson
The manager at this location was super nice! The facilities were fantastic! I believe his name was Gary ? he gave us a free wash. We will definitely be back to this location. One of the only car washes with the mat washer that actually works as well! Thank you!Services: Auto detailing
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November 2023 by Britanie
It's a typical Saturday and I decided to get a car wash. I pulled in and the attendant, GREG, made my dang morning to say the least. He was extremely helpful ( I didn't realize they don't accept cash). Greg went above and beyond for me. My car is glistening and he definitely made my morning. I will always come to Pure Magic!Service: Auto detailing
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November 2023 by Jen Jensen
Great place to wash and vacuum for $10. Even better, I thought the vacuum sucked up an earring so I asked Richard if it could be checked - he kindly took down my info and said they could look at the end of the day. Turns out the other earring was at home but it was nice to get a call from the manager about it. Very nice customer service!
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November 2023 by Angela
I will never go to any other carwash again! This is the absolute BEST carwash in Knoxville!! It's decently priced and the employees are so nice and professional. We went today for a wash and met the Manager, Greg! He was so welcoming and helpful. He made it an awesome experience and kept us LAUGHING the entire visit. If you ever come to this location make sure you ask for Greg!
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October 2023 by Ashley M
I had a good experience at PureMagic. I got the basic wash package and my vehicle came out pretty clean. I love that the vacuums are free! Each parking spot has a trash can and vacuum. FYI: The vacuum has TWO hoses - one side is standard, and the hose on the other side is a vacuum with an attachment for harder to reach places. Just pull the hose out. Vacuums weren't real powerful but not being timed made it not a huge deal.
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October 2023 by Ronnie Greene
Drove my car through the car wash. Pure Magic indeed! Went in with a whole car, came out with less. The brush that rolls over the top of the car grabbed the wing on my trunk and lifted my car off the ground before ripping it off and slinging it throughout the wash bay. The manager came out and looked at my car while they continued allowing other customers to roll through the bay further damaging my wing. By the time they finally went in and removed the part from the bay, it has several runs of tire tracks on it and was broken past ever being reusable. The manager kept trying to indicate that it was my fault somehow that their machinery damaged my car. We done an incident report and their main branch sent me a denial letter indicating that they were not responsible for damages to the car because their equipment did not malfunction. In one single paragraph, they indicated three different parts of my car that was ripped off. It was clearly a form letter that was not edited correctly. I will never use Pure Magic ever again. Well, unless I am driving an enemies car.
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October 2023 by John Machamer
I have to find a new car wash. This car wash is so convenient but something is wrong with the equipment. It doesn't clean the rear of the car very well. I returned after a wash because the tire shine was not applied to one side of the car and the hatch looked like it was not touched. The attendant did not seem to care when I explained the situation.
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September 2023 by Mr_caprice85 Chevy
I’ve been a pure Magic customer for years…But something is off now I've gotten 2 different vehicles wash there just to make sure it wasn’t me. I have an all white car and it came out worse than I went in. I feel like the brushes are not cleaned or working properly. And I pay for the highest wash. So for me to leave and have to hand was my cars and trucks is a Big let down . After all these years I’m canceling my Passes…
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September 2023 by D Butler
I parked under a tree and got sap all over my car. Travis went out of his way to make sure all the sap came off my car. With service like that I will definitely become a regular customer
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September 2023 by Jodie Moore
Outside of car got clean but vaccuums were terrible, you havevto buy a kit to clean the interior and it wasn't enough to wipe down the interior of my subaru outback
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September 2023 by Shashi Xiong
The car wash is excellent, but the fountain city location lacks good vacuums and doesn't provide complimentary towels and cleaners for their customers after they get their wash. Most other car washes offer this add-on service along with their car wash, so if you only need a wash and not clean the inside of your vehicle afterwards this is the place to go! 3 stars for the wash but lacking the additional ammenities doesn't allow for more.
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August 2023 by Tiffany Villegas
The location was sold out of all the stuff for your car and I got a wash for my tires but it didn’t do anything. The windows on my car also didn’t come out clean either.
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August 2023 by Wesley Standifer
The staff at this location are great and very friendly. The condition of the carwash not so much. Several of the brushes do not work leaving my car dirty. Half of the tires got tire shine. The vacuums at the spot we pulled into worked so that was a plus.Been a pure magic carwash customer for years and have always had problems at the Broadway location. I should have washed the entire back and sides of my car in the prep station prior to entry.
