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November 2023 by Adrianne Mcnaughton
Good car wash that closes early two out of three times that I’ve been there sometimes hours early sometimes 30 minutes early… It really sucks for unlimited members to not be able to get the car washed after work
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November 2023 by Will
Pretty disappointed. Paid for the $25 for the top package and it didn't even remove the dead grass clippings on the side of the car that came off after with just my finger. Also, they don't tell you the mat cleaner is broken until you already pay. Interior cleaning rags is $5 extra when it's free elsewhere. Not bad, but was really expecting better out of this place.
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October 2023 by susan heiberger
STAY AWAY!!!Took my 2020 Model Y into the wash. 17 Dollars. What a waste. The vacuums didn't work or did it even clean my car. Not really pure magic, more like a pure waste of money. It damaged the hood and really didn't clean any bit of my car but the windshield. The staff did nothing about it.
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October 2023 by Jim W.
Semi self service, you can do a little prewash with brushes and wash they supply. Vacuum is also self service but vacuums are well maintained and powerful.
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September 2023 by greg ransom
Worst car wash I’ve been to. Vacuums have absolutely no suction at all. Also what kind of car wash offers their customers no complementary papers towels or glass cleaner for them to use. Instead they want you to buy a 5$ small kit to clean the inside of your car. If you’re going to offer poor amenities for your customers at least cut the car wash price in half
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September 2023 by Jay McCall
My 1 star review only applies to today when, at 5:15pm-ish, I drove out of my way for a car wash and found you closed without explanation. I tried to call but was not given the option to leave a message. I pay monthly and expect you to be open during your posted hours. I would have preferred talking to someone or having the option of leaving a message rather than giving you a 1 star review but this is my only communication option.
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September 2023 by Lucas McDonald
One of only two car washes on the west side that’s worth a damn. The automated wash is actually decent and the vacuums do work well. There is a pre wash station if you’re extra dirty.
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September 2023 by Jye English
Had the subscription last year, cancelelit due to life. Decided to restart it. Prompt customer service, decent pricing for unlimited washes. Glad they added ceramic coating option. My only gripes are that the guy who out the pass on my windshield wouldn't put it on the inside of the glass when I asked him to. He said something to the effect of, "it's more of an annoyance and inconvenience to both you and I, because it's harder to get positioned well if I have to reach inside your car". Also, big gripe: the wheel wash isn't very good. Mildly dirty wheels with brake dust should be easy to clean in this wash, but they came out only "sort of clean" in some places. Also, the "drying" roller didn't do my front end, but started at my windshield. It needs to be adjusted because last year, it didn't have any issues with starting at my front end.I'll wash my wheels myself and just go to the car wash several times/week to maintain cleanliness.
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August 2023 by Morgan Daniel
The car wash was great. The employees made an effort to try and get some writing off my window before I went through the wash. I only wish the vacuums were stronger. It was hardly strong enough for me to pick up the crumbs in my car
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August 2023 by Kenny Bradshaw
My name is Kenny Bradshaw My Dodge truck was pushed through the car wash by a truck behind me because a cooler blew out of the truck in front of me and lodged me in the car, wash it damaged my vehicle, front and rear they promise me the world, never gave me nothing, told me to go have my truck fixed they would pay me I did. I showed them the truck and the bill. They said I would have to go to Alcoa, I did they have never got back in touch with me. This place is the biggest runaround rip off of any place I’ve ever seen. I can see if a piece blows off it not being their fault, but I was sideways jammed in the car wash damaged. None of it my control Pitiful outfit!Service: Auto detailing
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August 2023 by Kelly Troff
1st time through the car wash and it chipped the paint on the hood of my new 2023 4Runner.When you go through it sounds like it's beating your car. Do NOT recommend
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August 2023 by Crystal G.
Beware! My son took his car through there months ago and when he came out and was drying his car off - he noticed the trim around his tail light was missing. He immediately notified the attendant and the attendant found the broken trim inside the car wash. He filed a report that day and was told they would follow up. He followed up a few weeks later and they still hadn't done anything because "they were busy"Finally a couple of weeks ago he returned and he was told to buy the trim and they would reimburse him. Yesterday he received an email stating after review they will not be reimbursing him - even though there was footage of my son's car going in with the trim on. From the looks of other reviews this seems like a common occurrence! Look at the Google reviews! Use them at your own risk!
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July 2023 by Terry “TJ” Jones
Issues with water flow and soap. Staff knew and sent us through anyway, then wouldn't look at our car when we said it caused paint damage. Said they were shutting down due to problems. Sunday July 16th, 2023.
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July 2023 by Justin Dean Cofer
We use different locations depending on where we are because our unlimited plan is good at all locations. This was my first time using the Lovell Rd location (Simmons Rd), and the staff was friendly, and it was easy to navigate.
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June 2023 by Scott Moersdorf
STAY AWAYI have been a customer of this chain since about 2012. I moved about three years ago and started using the Alcoa location. In recent months, the location was just down numerous times during business hours. I called. No answer. No return calls. I called the toll free number on my credit card statement and explained that I live 25-30 minutes away and expressed my frustration. I asked if they had an app or social media post that would allow me to check status before I made the trip. They do not. The extremely rude customer service person said nothing more than that terms and conditions say they can shut down anytime for any reason. I asked if that’s the only response. No apology. No we will look into it. Just referred back to terms and conditions. I am now a customer of Harper Auto Wash next door.
