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November 2023 by Barbara Coggins
The employees at Clapp listened and kept me informed about the service being done on our vehicle. Did a great job and in the time they said when it was finished.
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November 2023 by Cynthia
While skeptical when any favorite business changes ownership (Jeff is a hard act to follow!), RT Clapp has not disappointed. The techs are great & Jennifer is an excellent ambassador for this shop; she's friendly and knowledgable. She has also assured me they are working on a better phone system so calls will be returned. So far so good!
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November 2023 by Henry Melson Jr.
They definitely have been providing me good quality service at reasonable prices! And they work with you as well, I definitely recommend them!
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October 2023 by david pyle
I, like many others, have just moved to Knoxville, so I'm in the market for a trustworthy auto repair place. And, even though it's tough to live up to the original reputation of the former owners, I do have to say that Michael, Jennifer, and the Clapp Repair Center staff are willing to resolve issues quickly and fairly--an important aspect of keeping clientele/developing a mutually-beneficial business relationship. Without going into a many details about the experience, I will say, again, that all is great and I will be visiting them, with our 2 vehicles, again.Services: General repairs & maintenance
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October 2023 by MB Noneya
I have been using RT Clapp for nearly 20 years and have always had fantastic service. Since Jeff left, now every time I call I can’t even get anyone on the phone anymore and they do not return calls. It is very unfortunate that their customer service has gone down the drain in such a short amount of time. It’s very disappointing when I’ve had such a great relationship with this business in the past.
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October 2023 by Marcus Duncan
Explained everything and walked me threw it with ease. I had to work while they fixed my cars and they called and kept me in touch with processes and if they found any problems I would recommend them to anyone and everyone!! Awesome job ? ?Service: Steering & suspension replacement
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October 2023 by Peggy Thacker
Had wheel bearing replaced. Was very pleased with service and got car repaired while we waited. Hope to get brakes replaced this week. Would highly recommend
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September 2023 by Neil .Raddu
It was fantastic you guys help me out and where honest which these days are hard to find it the place i will take my car for service from here on outService: General repairs & maintenance
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September 2023 by john withers
Easy to get an appointment with reasonable pricing along with good results. Thxs
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June 2023 by Darren Ward
My daughter is a student at UT. She had A/C issues. RT Clapp Car repair diagnosed and fixed the problem. They worked with her schedule to get the car fixed. Very reasonable priced too.
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May 2023 by Jason White
My mother, 83, took her car to Firestone 10 years ago. I'm absolutely certain they took advantage of her age and gender. I took it to RT Clapp, for the exact same repair, which obviously, wasnt performed at Firestone, they, RT CLAPP, did more than invoiced at Firestone. Did coolant hoses, and several other things, a WHOLE lot more.. and 10 years of difference..$2086 at Firestone, RT Clapp, under $1400 and it's an easy look.. the gaskets they, (Firestone) didnt replace ,RT replaced, by necessity, due to failure issues Firestone didn't do, RT also completed the work, $100 under estimate. HIGHLY RECOMMEND.Service: Engine repair
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May 2023 by Emmanuel Rowe
They can never fix the issue and install the parts wrong had to take it to the dealer to get fixed right
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February 2023 by Shannon Teh
If you are looking for a trustworthy auto shop, look no further. RT Clapp has quickly become my go-to mechanic. They are quick to determine the issue, and they fix it for a fair price. They always make sure that you know the cost before making any repairs. HIGHLY recommend!!!
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January 2023 by Scott Forester
My regular mechanic did not have a specialty tool to change out the wheel bearing on my car noting that it would be difficult due to rust for whoever did it. We took it to a second mechanic who quoted several thousand dollars plus many additional recommendations. Finally took it to RT Clapp who did the repair for several hundred dollars which is about what I expected. We also purchased new tires at the time. Several weeks later I noticed one of the tires was low. We took it back in and they replaced a leaky valve stem free of charge. Work was done as promised and on time and they stood behind it when we had the issue with the tire. Very friendly.Services: Tires
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January 2023 by Tommy Blankenship
They totally could have ripped me off but didnt and were super fast and transparent. I will be coming back.
