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March 2024 by Lee Grooms
Beware of this company I work for them for 13 years. They do not care about the customer or pets anymore. Management are a bunch of clowns Eric wolfram and Tony not sure his last name... both fat guys and very sweaty smelly and low iq. HR is only here to build a case and fire you once they restructure as they call it. Horrible place to work horrible services provided. No quality at all anymore since Tom and Jill the franchise is gone. Sad corporation
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January 2024 by Suzanne Burke
We struggled to decided on the right size of harness purchased online from Chewy's. We ended up ordering a medium and discovered when it arrived that it was too big. I called RSC and they replaced the harness with a small/medium size free of charge. They only asked that the other too-big harness be donated to a local animal shelter or adoption organization. The new harness arrived in 4 days. What excellent customer service! I will definitely purchase from them in the future!
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September 2023 by Julie Pearson
Been using their products for 7 years now. Every issue I've ever had has been handled professionally and expediently. Staff is always friendly and knowledgeable. Highly recommend
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July 2023 by Daniel Correa
I have a bolt cat laser toy, I had turned it for the cat's while I got ready for work and when I returned to the living room the toy was on it's side, when I picked it up it was hot and I could smell burnt wire and batteries were hot so I removed them. Looks like contact for negative end was burnt.
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July 2023 by J
This company is very deceitful and unethical. Very low class management who care nothing about your pets nor you. Very fake, cheap unreliable products as well.
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May 2023 by Mic Park
Installed 5 years ago and unfortunately have had nothing but issues. From being told we have a break in the line from satellite or phone digging to lightning hit it.We were told batteries was free lifetime only to find differently.Had tech come out to turn collar down and and a couple years later noticed collar was not reading with panel and requested it to be turned up a little. We have a 30 pound dog, and observed him getting shocked (corrected) within the safe zone, yard shaking like he was electrocuted, seeing the collar was turned up too high. Eventually they closed our local office and to even speak with a technician. You had to meet them in the Target parking lot which I attempted twice and no one showed from Invisible Fence. No apologies for a no show. I had requested a 3rd time and surprisingly had success this is when his collar was turned up. It has not been used since, our dog refuses to wear in fear of getting zapped.We were never given an option for the box to be mounted on the back of our home or in the garage only to find out later that was an option.Now we are facing a second break in our line only to find out they are not accredited with the Better Business Bureau, and sold to the corporate of Invisible Fence only to find out the company we have purchased thru and been dealing with the last five years was under a “umbrella” with their name. We have had nothing but problems getting any issues resolved in a timely manner. We have been having problems with both the dog collar and fence since getting our fence installed. If we had the chance to do over, we would definitely go with a company who values their customers time, TRUST and money.We regret immensely the stress and fear our dog was put thru after trusting this technician to know what he was doing.Very rude, money hungry, and not for their customers. We would never recommend.
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November 2022 by Alice Gagliano
I needed to cancel the auto-delivery of bark collar batteries since our Murphy had passed. I contacted the company via Facebook and within minutes they had cancelled the subscription and started the refund process. They told me to donate the batteries to a local animal shelter instead of return the product to them. I have rarely experienced such timely and sincere customer service as this company offers. Highly recommended!
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October 2022 by Jamie Hodgkins
We purchased this system to contain two cats, in Denver Colorado. It worked for one cat, but not the other. James the technician was great to work with and after a year of upping the charge on the collar for the one cat and it is still not containing him, James suggested that perhaps we could get a partial refund. This is reasonable, we planned to continue to use the indoor products. I left an email for the company and the manager Jake called and was immediately combative. He didn't ask how he could help or what the problem was. He didn't ask what measures we wanted to take, he didn't ask if we were willing to up the charge further, he did not ask if we were happy with some parts of the system, or what parts didn't seem to be working for us. He was not interested at all in understanding our experience. He was immediately combative, telling me that it was my fault the system didn't work because I didn't want to put the charge all the way up, that there was no way we were getting a refund of any kind. He was rude, hostile, condescending, he spoke over me. Honestly, this product will work for some pets and some cats. It worked for one of ours. I went into this thinking that I was willing to shock my cat to a point to keep him safe in the yard, but over a year we have upped it to a degree that is very painful to me when I allow it to shock me, and I am not comfortable with that, although I would have been willing to up it one more time. That is my choice as a pet owner. I was inquiring about a partial refund as instructed by our technician, but only for one cat and not the other, and not for the indoor products we use. I would have continued to use part of the system, but I will not be treated this way. It is outrageous. Customer service is important, it is not "coddling" as the manager yelled into the phone at me. Understanding customer experience is the job of a manager. We spent a lot of money, not all of it worked out, had Jake been the least bit diplomatic, or professional we would have spent a little more for some maintenance. Customers beware of what you are getting into.
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July 2022 by Rick Austin
I needed a battery for our dog collar. For some reason they were actually closed today. There was a young man I could see through the window I'm the door and he asked what I needed. Even though the store was closed today he went out of his way to take care of my battery needs. They are always super nice here and it is such a great product.
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June 2022 by Susan Bodiker
My husband Robert Worley was fired in May from Rob Cappello for having a picture of some customer on their work phone. There isn't anything in the policy handbook stating that you can't take pics of the customer or their pets. Per Rob Cappello HR MADE HIM FIRE MY HUSBAND! And to this day Rob Cappello kept all of my husband's personal items( tools, credit cards,etc and has not returned to him.
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April 2022 by Mattie Epperson
If I could put zero stars I would.. Terrible experience with Radio Systems Cooperation. I am a former employee (as of today) and was terminated without warning in an extremely uncomfortable way. I spent the morning as I did every morning.. I clocked in early, I sat down at my desk, and I prepared for my day.. I received a call to step into a room where my manager was with other higher-ups on a computer facing me as I was told that I was being terminated due to laughing with a customer a few days prior. This customer would be disgusted that I was terminated, and I would give anything to make him aware of this situation. I was told that it was not professional despite being told in training to build rapport and give the customer an experience they’ll remember. I will never forget this and how they treated me during this time, and I will from now on tell all of my friends and family that I have been actively referring to this company to not apply or buy their product after the emotional distress this has caused me. I absolutely loved my job and who I worked with, and this has left me disgusted. No warning whatsoever. If you are ever employed here please do not make personal connections with your customers and please whatever you do, do not laugh with customers or you will be terminated without warning.
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January 2022 by Katlyn McConnell
Had a post Christmas return/exchange I needed to get taken care of via PetSafe online chat. Jamie was incredibly sweet and helpful. They asked about my pups and were able to donate my to be returned item to a local (Knoxville) shelter AND get my new order input all in one chat. I cannot say enough wonderful things about Jamie and their exceptional customer service! Jamie if you see this, this is Ellie & Finn. & thank you!!
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November 2021 by Marshall Stephens
Finishing up my first year at Radio Systems and am happy to say I've loved every minute of it. The RSC family is a great one, and I look forward to coming to work (or working remote) each day. The benefits are excellent, pay is competitive and you can't beat working with dogs at the office! Plus, it's nice to be able to step outside for 15 minutes to take a work around campus.
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November 2021 by Lance T
Since I work here, uh duh!, it's great! Seriously, I LOVE my job here. Been with em for 11+ years. Hope to retire here.
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September 2021 by Donna Nelso
Radio system employees went over and above to help me find a charger for my bark collar. There's two people I spoke to on my report they should be recognized for outstanding customer service in the end I'm very pleased with this company
