-
March 2024 by Donna Ricker
This store has top notch customer service! I ordered online and changed my mind on the color. I stopped in to swap the item and the store didn’t have the color I wanted. The young man helping me was awesome. He returned the item and ordered the color I wanted. He even noticed a price difference and saved me $30. I wish I could remember his name so I could give him a personal shout out.
-
March 2024 by Diane Vespa
Great quality merchandise and selection. The employees are experienced outdoor sportsmen. If you are patient and keep an eye out for sales, get their credit card and join the co-op rewards, shopping here can be very affordable. Also if a piece doesn't work out they have a liberal return policy. One of my fav places
-
December 2023 by Lane Johnson
I cannot say enough good things about REI. Everyone who works there is so friendly and it’s always a great experience!
-
September 2023 by M F
Took my bike in for brake maintenance. Not only was my service free since I’ve had my bike less than a year, but they cleaned my bike, too! I was shocked, because my bike was so gross.Can’t recommend REI enough, for products and service. ♥️
-
August 2023 by Michael Rose
Very nice store! Plenty of Jetboil products which I really love. Friendly staff and I like the fact they want to stop using bags to help the environment. Only if other stores would do the same.
-
August 2023 by Trenton Knowles
Very nice store with super friendly and attentive staff. This REI has a great selection to choose from. We love REI
-
August 2023 by Alan Precup
I love REI, but there bicycle department needs help. I recently brought in a bicycle rim to be trued. They told me it would cost $40 and take 3-weeks. They called me 3-days later informing me my rim was ready for pick up. When I went to pick up the rim they couldn't find the work order and after inspecting the rim it didn't appear to have been touched. So I brought the rim to another bike shop for a second opinion, who confirmed the wheel hadn't been worked on, and informed me that most bicycle shops true rims for $20.Moral of the story, REI bike shop overcharges for service and never completed any of the maintenance they claimed. Support your local Bike Shops not REI.
-
August 2023 by Jamie Lewis
I did not get my order as promised. Said 'in transit' for about 10 days and today was the due date. Nope. Didnt come in truck. But i have to say the way this issue has been handled is excellent! Davita from corporate called me and had come up with some ideas to fix the situation. Problem solving and great customer service! The chat people were equally as good. Yes, i am disappointed i wont have my cot for tomorrows vacation but im very happy customer service is alive and thriving at rei!
-
July 2023 by Dorota Kozłowska
Great store. People are willing to advise. I could buy there a lot of things at once. A lot of things when you want to check them live. Although MTB clothes choices for women's could be wider, I was able to find maybe 2 t-shirts Patagonia and one type of shorts.
-
June 2023 by Brad Ferguson
Nice store, but I couldn't find men's large size in most all shirts I wanted. The kids section was also lacking in sizes (particularly 5-6T) and the kid's section is small in general.
-
June 2023 by Rachel R.
Back in September 2022 I was in Knoxville for a job interview unfortunately while I was in town a hurricane hit my hometown in Fort Myers. A made an online order to pick up in store or hurricane supplies. Unfortunately, when I arrived, many of the items I needed were not in stock as expected. I feel terrible for the young cashier, I burst into tears at check out. Thankfully, the manager got involved made some calls and got me all the equipment I needed to go home to the hurricane ravages SWFL. I will be forever grateful to the store and staff for doing everything they could to help.
-
May 2023 by Erik Nielsen
I really want to like this store, but it's always SO disorganized and hectic- different clothing items spread over all different racks, gear is messy through the store, they have so many options but often don't have the right size or type of what you need. The store needs focus and organization. Also- the dressing room smelled horrible.
-
May 2023 by Regenia Shepherd
Love REI, so many great products for hiking, camping, running, and biking. I've been a happy REI member for 30 years.
-
May 2023 by Josh S
Great store. They always have what I am looking for and the associates are willing to help you out as much as they can.
-
May 2023 by Hollie Petty
I would give it zero stars if I could. Placed an online order. Drove an hour to pick it up 18 hours later, the next day. It wasn't ready. So I said, can you cancel the order and I will just go get what I need? He said no, the order has to be filled. Plus, we don't have any. I can see them from here. ?I said how can the order be filled if you don't have any?He said it can't.But you can't cancel the order.No. Your account hasn't been charged, the amount will just be held until the order has been filled.The order that can't be filled. So, you're going to hold $150 for who knows how long.I'm sorry.I will never set foot in a REI ever again as long as Iive.1. They hadn't even pulled the order. Had it been pulled when the order was placed, it might have been filled.2. The rest is common sense.Never again. Not just this store. All of them.
