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February 2024 by Jon B.
Keith McGinty was knowledgeable, easy going, and helpful. I called a few days before my visit and shared some general parameters for my search. He had three great options ready when I showed up and legitimately helped me think through what I really wanted on a couple of test drives. I ended up with a much better car than the ones I was looking at through online services.
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February 2024 by Tami Carithers
We were looking for a car for our granddaughter after her engine went out in hers and Keith McGinty was the most helpful salesman I have ever dealt with. He got to know the facts and what would be in her budget, and her likes. He did not try to push anything on her that was beyond her price she could handle, or vehicles she would not like. He took time with us and that meant the world to me. He treated our granddaughter with respect and kindness. He answered questions and he presented questions that she nor us even considered. She now has a big decision to make on which vehicle she will be purchasing. We will be going to Keith when she is ready to purchase!
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February 2024 by Dorothy Blair
Absolutely the best service I've ever had at a dealership. Sales team and staff are very helpful and answered all my questions.Highly recommend them for you purchase of a new vehicle.
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December 2023 by Paul C.
Sold my family a lemon and refuse to honor the warranty. will not service our vehicle. NEVER buy from Rusty Wallace anywhere!! They're all like this
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December 2023 by Tasha Thatcher
The customer service is great. Went looking to trade one car in left with 2 cars and ended up going back with an issue and they fixed with no cost to me. Great work to everyone. Will definitely be back
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November 2023 by Papa Tom
Brandon was our sales person. He was very professional and polite when discussing vehicles and our options. He answered all our questions and went over our vehicle options thoroughly. Would recommend this dealership when considering buying a vehicle.
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November 2023 by CM Cooper
Customer service is great. I have a hard time understanding how I have to schedule an appointment for an oil change and yet, even though I have a scheduled time, I’m waiting for TWO hours for a basic oil change to be done. If wait times were better, I’d give 5 stars.
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November 2023 by Danny Overholt
Rusty Wallace was phenomenal in a very stressful situation with our 10 yr old vehicle! Vehicle repairs completed earlier than expected..only issue was my air didn't work when I received it back but I was told to bring back next week and they will stand behind it and fix it!! Overall very pleased and Chris, the Service Manager was top notch and very professional thru out the time they had my vehicle!!UPDATE: Visit to address situation with my A/C was great...was able to diagnose the difficult issue and had my vehicle back same day..as before, Chris was very professional and helpful!
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November 2023 by richard debusk
I went in for my 30,000 mile servicing. I was taken care of immediately when I pulled into the service dept. I was given an estimate of 2 hours. I had my vehicle back in an hour and a half and was on my way back home. The staff was very professional. I wouldhighly recommend the service dept.
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November 2023 by Steven Marsh
James Gordon provided outstanding customer service and individual attention. Inventory included the models and options we wanted. Finance process was quick and easy. Amazing incentives and warranty!
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October 2023 by Sean Keeler
Had our vehicle at Rusty Wallace Kia multiple times. The folks in service are outstanding! Knowledgeable, professional, and prompt. They take the time to fully explain what was done to the vehicle, associated cost, etc... Excellent service!
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October 2023 by Libby Wilkinson-Gaffney
Awesome experience today! We were checked in right on time and out within an hour for a routine maintenance appointment! Grateful for professional, friendly service!
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October 2023 by Jeannie Moreno
This was my first visit to Rusty Wallace Kia of Knoxville.There were 2 recalls that needed to be checked. On my daughter’s new Kia Sportage.The staff was so kind and they were very efficient. I highly recommend this dealership . The free car wash was awesome. Thank you so much.
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September 2023 by Meredith Reda
Rusty Wallace KIA has been so amazing when it comes to helping me take care of my 2017 Sportage. Had to bring it in for a bit of an emergency this morning and they thankfully were able to get me in and out very quickly! Parker was great when I called over the weekend to ask what I should do and Russ was so kind and made me feel at ease about getting my car taken care of this morning. I am grateful that I know there is a team of great guys near by to help me make sure my car is roadworthy!
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September 2023 by Chad Rogers
Jenna was the best service advisor I have ever had the pleasure of dealing with to service my mother-in-laws 2023 Kia Seltos. She was very detailed and communicated everything I needed to know. I will definitely be back for service and maybe even a new vehicle!
