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October 2023 by Rebecca
My son and I were driving out to his college when our car started overheating. It was the end of the day and Anderson automotive took the time to look at our car. Thankfully we could drive it the rest of the way. We appreciate their time and great knowledge. Wish they were near us I would definitely get my car fixed here!!
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October 2023 by Trevor Hembree
Hydroplaned off the I-40 and needed a tow, unfortunately I was in an awful spot that took a lot longer to get me out of than expected, but Jerry and his dispatcher Sean both worked with me reliably to get my car out. We finally got it out and I had originally thought I would have to have it towed to an impound lot but they were nice enough to tow it over to my work for me for my convenience. Both very nice and honest guys. Due to the awful location of my car they had to charge me more to get my car out which is understandable, but I will say it ended up being quite pricey. But honestly for the great service and general help they provided me I can’t say it wasn’t worth the money. Highly recommend their towing service.
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September 2023 by Hades X
I don't take my time to review a lot of places but Anderson Automotive's service was so quick/honest and good that it has me recommending them to anyone I know with a motor vehicle. I am super picky with who I take my car to and definitely don't trust it with just anyone but if I'm ever out around Knoxville I know who to take it to now.My experience: Lexus SC300.I called ahead and told the person on the phone about my situation and Ned told me they were busy but I can come and get in line since they don't do appointments, I dropped my car off Friday around 12pm (they were busy for the day) so they told me Ned would get working on it Monday since they are closed for the weekend. The price they had given me for a install on my lower control arms that I had bought was pretty good and beat a lot of other shops around. So before I drop my car off I tell the guy at the counter I want to add a alternator to the things to install since I already had it as well. (He told me they would call me to let me know how much more it would be and that I should know that it's my provided part so they can't ensure it will work therefore cannot replace it later on free of charge.) I go ahead and give him the key and take pictures of my car all around just in case then leave. Ned then called me that afternoon around 3-4pm to tell me how much more it would be to install the alternator and again, not a bad price at all. Super reasonable. Today (Monday) I called them around 1pm and the guy told me that my car had just got done so I went to go pick it up and as I was paying I saw that the price reflected on the labor part was actually a little bit lower than what agreed on, but that just brought a smile to my face and made my day a hell of a lot better, even if it wasn't a lot it still helps. So again, SUPER HONEST / QUICK / PROFESSIONAL AND REASONABLE MECHANICS!!! They also did not try to sell me up on something I didn't need or come up with something crazy like other shops try to do either. Definitely bring your car to AA&T for those little repairs!!
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August 2023 by Kemen Rosario
1 star solely because i just watched one of their flatbed drivers cut across 2 lanes on western avenue in front of 3 cars, nearly clipping the front end of one of them. Whoever that was doesnt need to be trusted with other peoples vehicles.
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August 2023 by Amanda Hotchkiss
One of your drivers literally just cut off 2 lanes of heavy traffic on Edge more with a bright orange Ram truck on it. **Great driving. That's definitely how I want someone driving with my car being towed.** And no this wasn't people just letting him over, he sharply cut them off. Will never be using you guys
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July 2023 by V Dunn
Great, fast and reliable vehicle repair. But, what sets Anderson Auto apart from others is their HONEST, trustworthy and friendly staff. I have been impressed my their work on 3 different vehicles. I will continue to depend on them for all my towing and repair needs.Services: General repairs & maintenance
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July 2023 by Sheila Merz
Car wouldn't start in town. We live about an hour and a half away and weren't sure what to do. You're trucker driver came in excellent time, took it to the garage, and the mechanic find a faulty wire and sent us on our way. Highly recommended!Service: General repairs & maintenance
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June 2023 by Brianna Mayes
Jerry provided amazing service and guest experience! He had the biggest smile on his face, with the best attitude and safety in mind. He even gave someone in need a cold water at a red light. Amazing service, I will be using their service again because of him! Thank you, Jerry!Service: Car towing
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June 2023 by Jareli Aguilar
I specifically told them to tow my car to a location and it was towed at the wrong location. I called to have it fixed and the lady on the phone was incredibly nice and accommodating. However, I received a call later that I was going to be charged another towing fee for their mistake. They tried telling me they clarified the location and address which was not true. I told the lady and the man towing my car before heading over. She never specifically gave me a number address we just clarified on the Kingston location and the name of the business and it was dropped off at the wrong business. I understand tirediscounter and discount tire can easily be confused but in the future I would hope there was better communication. Needless to say I didn’t follow up with another tow from them. Nice lady on the phone but just wish the experience was different.Service: Car towing
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May 2023 by Debbie Hurd
If anyone is looking for a reputable auto repair shop in Knoxville, I highly recommend Anderson Automotive on Cooper Street. My daughter's Jeep started acting up last night. Tomorrow she is scheduled to drive 9 hours from Knoxville to home. Anderson Automotive was quick to get her car in this morning (knowing she would need to drive home tomorrow). They quickly diagnosed and fixed her issue and communicated with my husband the entire time. They were fast, honest and very reasonable. Highly recommend!Services: General repairs & maintenance
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May 2023 by Steve Harless
My daughters are students at UT and Anderson takes care of their cars. Fast, honest service. Give them your business!
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January 2023 by Elcara Photo
When our cars transmission failed on I-40 in Knoxville, we were towed to Anderson Automotive. With limited options to get home, they stepped up and towed our car (and us) over 200 miles to our home in Kentucky. Extremely courteous and professional, they went over & above with their service. Cannot thank this business enough - they are great!!
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January 2023 by LaQuanda Duncan
Picks up my truck without payment and stores it been trying to get it out for days just now talk to someone $300 for less than a week and the manager filed a paper saying if I don’t come get in 30 days they can keep my car poor customer service very bad with communication the manager very rude I wouldn’t even give them 1 star if you ask meService: Car towing
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January 2023 by Lexie Henry
I don’t recommend getting your car towed here my daughter is less than 2 weeks old and a car hit me and my kids head on and they won’t even let me get in my car to get her formula out of my car after i got released from the hospital the man i hope the man with the long hair doesn’t have kids because karma will come back to you for what you just done to me and my kids
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December 2022 by SHAne-256
Chevy Cruze broke down on the freeway, called to get the car towed and worked on. They were great at helping me get the car off the freeway and were considerate on the amount of work that would be done based off my price range. Reasonable prices & transparency is what I received from this company. Been to a couple other places in town and this was by far my best overall experience. Will be returning in the future when need be.Service: Auto engine diagnostic
