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February 2024 by awensome
Trying to shop here is mediocre. Can't find staff to help and the checkout lines are atrocious. However the cafe is awful constantly, constantly out of stock of items and it's a mix between their supplier and them not unfreezing enough stuff for the day. Staff are consistently unhelpful. One of the drink machines has been broken for months often resulting in no ice in the other 2. Come in today and it's the same excuses except the place is an absolute mess and supplies for cups and straws laying in bags thrown across the counter.... most of all other supplies are out.I'm over it, it's a constant problem and I've brought it to managements attention several times. Happy for my membership to end and go to Costco or somewhere else.
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February 2024 by Lyndsey Andreasen
Our family loves this Sam’s Club. They always have a great stock of items!
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January 2024 by Donna Robert
Nice place to shop. Very nice people
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January 2024 by LINDA Hendricks
Easy in and out. Good prices.
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January 2024 by Michael Mull
Great prices and always has what I was looking for... 1-20-24 Get the scan and go app and it's even better...
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January 2024 by Sandra G.
I use this big box store for certain name-brand products I use often for low prices, which usually means a single brand option. Their clothing has reduced in quality in the past few years. Watch live plants -- they often have bugs and are never watered.
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October 2023 by J. Henderson
The one star is for the receiving guy. I picked up a load of water in North Carolina. I drove throughout the night to get this load here by 6 am. I worried then another truck pulled up AFTER I had checked in and was backing into a dock. The other backed in then went inside. The receiving guy stop unloading my truck and unloaded the other driver truck. Then the other driver came out got in his truck and left. Then the receiving guy started unloading my truck again. I don't normally play the race card but this time I ame. They both were white and I'm an African American. My time is just as important as any white driver!!!!
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October 2023 by Mike Burnette
I ordered tires prepaid for tires maid appointment to get installed, they ordered the wrong size. Took an hour and a half for them to try and refund me , they still got it wrong the new tires I ordered were 70 dollars less yet my refund was 23.28 they had me so frustrated I just left . Try to call in a complaint nobody will answer phone. Horrible customer service.
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September 2023 by M. Underwood
Sam's is Sam's .. and Walker Springs is a great one. I've been going to this one for 30 years. The employees never retire here. Wednesday/ Thursday best days to shop as stock is being placed out for the weekend.
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August 2023 by Richard S.
I like the products they have at Sam's Club. I like the people in the bakery, who are always so helpful and friendly. The Managment of the store leaves a lot to be desired. Paying for a membership, and the privilege to stand in a long line of people trying to get out of the store, just after purchasing the items I came for is ludicrous. I don't encounter this problem at Costco. I don't encounter this problem at Target. This location of Sam's Club didn't use to have this problem. Nobody is minding the store; at least they are taking care of their customers. Follow me on Yelp for tips on places to go, and places to avoid in Knoxville and East Tennessee.
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July 2023 by Kelly Heape
Great place to shop. Really good prices. Employee's are very nice and helpful. I absolutely recommend everyone to at least try this store out. You won't regret it.
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July 2023 by Marty Harber
Very well stocked store. Clean and well organized. Employees are friendly and helpful. They will stop and answer questions and direct you to an item and give you a price check. I have shopped in many Sam’s Clubs, but this one is just the best. The automotive section is well stocked with the tires we use. I also like being able to have items ordered delivered to my car. The optical shop is just the best. James and Diane are very knowledgeable and professional in their jobs. I don’t go anywhere else for glasses or contact lenses. They are also very friendly! The jewelry is super nice and you cannot beat the prices! A great place to shop for our business and also personal items.I am a great shopper and highly recommend this Sam’s Club above all the rest!
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July 2023 by Melinda Johnson
A literal nightmare to get gas here. We paid for a membership for basically no reason because it declines our card every. Single. Time. The attendant doesn’t know how to fix the problem and says a manager isn’t available.
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July 2023 by Melissa Simmons
I had a four item pickup order today that was supposed to be ready at 11. I have three small children so pickup seemed better for all involved. I had a rotisserie chicken in my order so the app told me to make sure I was there right at my scheduled time. I got there a few minutes before 11, but it was 11:30 before the app even let me check in. I called in to make sure there wasn't an issue and was disconnected several times. When I finally got someone who would help me, the app finally let me check in. She assured me someone would be out shortly. 30 more minutes (with my kids now losing their minds and my groceries from Walmart spoiling in back) and my order was finally there. I wouldn't leave a bad review if this was my only experience like this, but pick ups always seem to be like that here. Rarely ready at the scheduled time, usually taking a long time to bring out and never being able to reach someone for help. After literally decades at Sam's, I'm headed to Costco.
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July 2023 by Brandon Payne
Had a pretty terrible experience at this location when after making my purchase, I proceeded to the exit, I was asked for my receipt, so I took my phone out in order to show the digital receipt, the person at the door, took my phone and changed it to an area in the app, where the receipts are not displayed. Told me I had to wait there for security over a package of cinnamon rolls. Store does not have much of a selection, it is pretty dirty, and there is minimal staff in order to maintain the store. While it may be the cheaper option of the two wholesale grocers, it is totally worth a few extra bucks a year to shop at the alternative. people at Costco are always nice and friendly, it is adequately staffed, the store brand is amazing, there’s a much bigger selection of clothes, food, prepared meals, meats, and all kinds of member perks.