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May 2023 by Lisa B.
This Sam's Club is laid out horribly! In addition, it says you can use scan and go, but when you scan everything and pay for it on your app using the scan and go feature, the person at the door says no, you have to go through a line and insert your card. They even have signs all over that say skip the check out, use the scan and go and head directly to the door. Then once you get to the door, you are embarrassed by having them tell you to bring your cart back to the register and check out manually at a register. OMG!!!
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April 2023 by Larry T.
I love Sam's club for its amazing amount of food, clothes and deals all at reasonable prices. Plus the scan is amazingly convenient plus it saves time checking out.
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February 2023 by Megan B.
HORRIBLE customer service. I was trying to call to get someone to help me get a membership but now i don't know if I want to... they don't ever answer the call. I've tried 4 times and it rings forever...
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November 2022 by Courtney B.
I applied two weeks ago, missed my first orientation, (I'm human I overslept) I called right after I missed and they told to me to come the following week. I went go orientaion and got my badge and locker, they told me I wasn't hired after, nobody knows what they're doing, there is 0 communication. this was the worst hiring process ever, plus they have a team lead named Jarrett Cotton who bullies coworkers and makes comments about women calling them fat. Id never shop at a place with such rude stuck up lazy people. don't work here, don't shop here.
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August 2022 by Manuela P.
Wow has Sams gone down. Today is Aug 17th.I had to stand in a 22 min line to FINALLY get my plastic card, you see the store has been OUT of the blanks for almost 6 months. Those little plastic cards were at some stores, but not this one!!! I was told I could laminate the paper receipt. When I did, it blacked out due to the heat of the laminator. Then when I got into the store, I wanted the Habit shirts for my hubby. Well, the was a tiny sample of shirts on the floor but (as you will see in picture) the majority were way up high as they had been MONTHS ago when I was in last!! I had to ask two different people to get me help. After about 10min an ast mgr Tommy showed up with an attitude. When I asked him why the shirts weren't (and never had been) on the floor he went into a dissertation about not enough floor space. He said that there wasn't enough floor space, and that he had sold 50,000 shirts and he had about 20,000 more. When I said if he put the display on the floor for us he really got angry. He said that only SOME Customers want them, I said that I have wanted them for months but to find a size I have to call for help (clearly they are short of) and wait! He told me they only had small & med of the shirt I wanted .. but don't you know, there was an XL he had to get down. While he was doing that another lady came up looking for shirts. She too was frustrated that the shirts were way up high and unavailable!!! I told him that if he had sooo many shirts in inventory, MAYBE , just MAYBE, they would sell more IF they were ON THE FLOOR for us customers.
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July 2022 by Sally H.
I do not like to go to Sam's but I will if hubby wants me to go...There are good savings. On a number of items. My hubby knows all the sales out there and how much the regular price of items are and how much they are rising! I get items and break down with mom. I like the Westside Sam's better than East. Friendliest!
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April 2022 by Andrew B.
I love Sam's Club. This location is convenient and easy to get to. Always clean and employees are friendly and helpful. Unfortunately, because this is a smaller location, they don't always have items in stock.
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April 2022 by Terry L.
Place was clean, well stocked and unlike other Walmarts or Sams club had real like cashiers. I will return to this Sams club again cause I have been to others and was not impressed.
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February 2022 by Gary N.
It's a Sams, which means crowds and poor layout inside. The amount of displays and items are packed in and never seem in the same place for non frequent items. So they make you search in case you see something else they can get you to buy. The good... gas price in lower than others and close to my house. I have a membership just for gas. Another great feature is they have a free Air hose next to last garage door. Can get air anytime 24hrs.
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December 2021 by Chloe C.
i don't normally write reviews but Tyler went above and beyond i just wanted to shout him out. He was doing pretty much everything while we were there and still helped us every time we needed something with a smile and a great attitude. As we left he was getting yelled at by some a****** that i can only assume was for a d*** reason like the long waits. it's christmas time. it's busy. everywhere is understaffed. So before you start griping about people not wanting to work, ask your self if you would work for low pay to get verbally abused everyday. Because i wouldn't. Tyler was doing an amazing job and i hope he gets the recognition he deserves. Me nor my family have ever had a bad experience at this sams club. Everyone does an awesome job here
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December 2021 by J J
The optometrist office is bloody disorganized. They are changing reservation systems and double booked my appointment. When I arrived they informed me that they didn't have my appointment and if I wanted to wait they would be placing me behind the current walk ins. Wasted nearly two hours along with the gas to get there. Absolutely will not go there for an eye exam, get it done elsewhere before you go to Sams for frames or lenses.
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December 2021 by Eve VanGilder
I strongly recommend the plus membership paired with the Sam’s Club Master Card!!! Multiple ways to earn money back throughout the year!
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October 2021 by Amanda Barclay-Tilley
great store. just out of sour candy
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August 2021 by Caitlin Cuthbertson
I've been there for my own glasses and now my toddler who we found out needed glasses. They were awesome and explained what her prescription meant even when I didn't ask! I'm glad they did because the dr my daughter saw didn't even explain much about it. They're always super friendly and helpful.
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August 2021 by Donielle A.
Had taken my tire to be repaired at Firestone on Cedar Bluff only to be told it was irreparable & I needed $460+ in new tires!! Instead, I brought my car to Sam's for a 2nd opinion. I'm so glad I did because they fixed my tire FOR FREE & told me when it was time for new tires (in about 6 months) they could order what I needed at a much more affordable price!! Also, the repair was completed in 15 minutes for arrival to completion!