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November 2023 by Heather Wilson
I had a great experience. Kenny, I believe, was incredibly patient and helpful. Very informative. I got a really good deal off of the washer and dryer’s with small dents. They have worked great so far. I highly recommend them.
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November 2023 by Pamela White
Wes was super helpful. At first we had to return a fridge that was too big but he helped us get the right one and was incredibly patient and nice. Highly recommend.
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November 2023 by The Christ Walk
I had one of the best customer service experiences that I have ever had. I got to pray for the guys there. Wes went above and beyond to help me. God bless this place
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November 2023 by Brandon Bajema
Wes was phenomenal when it came to dealing with a customer service issue. Samsung was completely useless and showed no support when dealing directly with them. I would highly recommend you check out American freight. The service and quality was excellent! Go see Wes! He has integrity and knows how to treat customers.
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October 2023 by Bree Anderson
John is very informational and helped us with our new fridge! Please come here if you want good service with fast answers and overall pleasant experiences! They all deserve a fat raise
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August 2023 by Kimberly Hamilton
Awesome people, great at their jobs! Kenny and Wes are great!!!! They go above and beyond to help you find and get what you want. Will definitely continue to shop here and will send anyone we know thats looking for household furniture and appliances to see them.
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August 2023 by Marnee Duffield
We bought a refrigerator, it stopped working in a couple of months, we returned it, spent a little more for another stainless steel and after getting it home realized they didn't give us the 30 inch we asked for but 32...it doesn't fit, we're extremely unhappy but we don't want to move and carry this refrigerator again. Do yourself a favor and skip this place unless you want multiple disappointments.
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August 2023 by Nathan Harp
John and Wes were great. We had went in looking for a specific range and refrigerator we had found on thier website. We couldn't find the refrigerator that we had found on their website they helped me find one that was nicer for close to the same price. They were super nice and walked us through their financing and their protection plans. They were very transparent about how the financing work and how much it would cost.
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August 2023 by Mindy Wise Beck
I have received the best customer service ever! I have purchased multiple scratch and dent appliances from American freight. We had an issue with a refrigerator 3 months after purchase. GE could not find the purchase in their system for a manufacturer's warranty, so Wes, the manager at the Kingston Pike location allowed me to return the original refrigerator, upgrade to a better one with an extra discount and the whole thing only took like 15 minutes, delivered within a few days. The store isn't fancy but you can get great appliances at deeply discounted prices if you don't mind a little scratch or two.
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August 2023 by WatchWoman 7
We had a very pleasant experience with our first time shopping here!! Wes was awesome and so helpful!
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July 2023 by Trisha B.
Great customer service. My dryer had gone out and I found an amazing deal there. The staff was very informative and helpful. Definitely check them out.
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July 2023 by jason browning
I have many complaints about this particular store, my main complaint is customer service. I was there last night, and Mr. Kenny really needs some coaching on customer service. He ultimately refused to help me, but I remained calm and we eventually came to terms and my problems were resolved, thankfully I have a level head and did not get angry. My other complaint is regarding the warranty that you buy when buying furniture at this store. There has to be a better way to go about solving problems when they occur, in the future I hope no one has to go through what I did to replace furniture that was below standard after only five months of normal use. I did speak to the general manager today and he was very kind and understanding.
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July 2023 by Hadley M
Good people, didn’t feel like I was being forced to buy anything, helped me make a good decision and i’m happy with my dryer. Will be back for a washing machine soon :)
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July 2023 by Mikki Brock
Wes is an awesome guy! He was incredibly helpful and we got exactly what we needed for our kitchen remodel!
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June 2023 by Morgan Pratt
DO NOT BUY AN APPLIANCE HERE!We purchased a fridge with 3 small dents (no big deal, we expected that) on April 29th. At the time of purchase was given a warranty card from whirlpool to register and get a 1 year warranty. Took the fridge home, waited 24 hours to plug it in, no cold air. Placed a thermometer in the fridge overnight and the next day was 75 degrees. We registered our warranty and followed the steps as guided on American freight website, call the manufacturer and schedule a service call with the warranty. So we did. A week later the repair man shows up, looks at the fridge, tells us its UNREPAIRABLE and that the warranty expired Feb 2023 because it had been previously registered in Feb 2022. He charged us a $130 service call for something we were told was under warranty!!! American Freight is a total SCAM! Thankfully I called and pushed heavily for a return and didn't back down but we are still out the $130 service call when American Freight said it would be free under warranty! This was our first purchase and will be our last. We could have spend $550 at home Depot for a brand new fridge. Instead we tried to save a few dollars and get one for $400, ($530 with service call) and ended up throwing away $130!!!
