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February 2024 by Valerie Branam
I wish the technician would have told me that parts were no longer available for my appliance during the phone consultation. I did provide the model number prior to the phone consultation.
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February 2024 by Robert Atterholt
Was a little later than predicted, but very proficient and professional.
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January 2024 by Kimberly Davis
Knowledgeable, answered questions, prompt..
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December 2023 by Larry Livesay
Very fast service with professional technician .would recommend them to anyone.
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December 2023 by Dennisa Smith
He was great, helpful, and provided excellent customer service. My dryer is working great!
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December 2023 by Teresa Finchum
The technician that came out to look at the refrigerator was amazing and extremely knowledgeable
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November 2023 by Dwight Byrd
Problem persists and has been ongoing since July 2023. 2 different technicians have shown up on 2 separate occasions and one appointment was a complete no show. The first technician misdiagnosed the problem and had to send back ordered parts and reorder new ones. Appointment scheduled right after was a no show. Another appointment set and this time a different technician arrives and informed me that the first technician didn't order enough parts. A month later he returns, does some work, and not only is the problem not fixed, it's actually worse. The interior temperature readings in the freezer have been as high as 77°. This claim has been mishandled from the very beginning and it seems like the only way that it will be resolved is through legal action. The technician that was sent the last time was a nice enough guy, but the refrigerator that we paid $2600 for by the time we paid for the product, service contract, delivery and setup costs is still not working properly.Service: Refrigerator/freezer repair
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November 2023 by Mary Sayre
Professional, thorough. Thank you for excellent serviceService: Refrigerator/freezer repair
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November 2023 by Patrick B
Tech Jordan was amazing. He was professional, friendly and fast at resolving the issue with my dryer.
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November 2023 by Chris Wininger
My Technician has been great every time he has been here, professional repairman. First our dryer, now microwave control board, very nice, dog friendly, returning my dog from the front yard, lol. Great tech, be glad to have him return anytime.Services: Dryer repair
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November 2023 by Sandy Emery
Great service. Reuben did a thorough job.Service: Washing machine repair
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November 2023 by Bruce Hicks
Lot friendlier than the man who come and worked on the fridge.Service: Oven repair
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November 2023 by jane caldwell
Very knowledgeable and polite.Service: Refrigerator/freezer repair
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April 2023 by Pamela Cash
Technician came to repair my whirlpool duet dryer. Told me at least three times parts were not being made anymore for the dryer. $140. He told me not to order them off eBay, or any place like that, told may be more to fix the dryer that I should buy one, to buy LG appliances, tried to sell me a warranty plan, try to get me to open a MasterCard credit card, everything but fix the dryer. I called a different repair service; parts are ordered and will be installed next week. Sears home repair is a fraud. I even drove to the office and it’s not even there on Maynardville Highway. I tried to get a number from the technician for billing or supervisor he wouldn’t give me one and then threaten me with collections. I reported it to my credit card as fraud. Do not use this service. Use Turner appliances instead. I feel really sorry for elderly seniors that can get taken advantage of because of the name “Sears.”Service: Washer/dryer repair
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March 2023 by Jack Barker
Good work and timely arrival.Service: Refrigerator repair
