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February 2024 by Donna
Took my granddaughter to buy make up and the staff was very helpful
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February 2024 by Neill Cooper
Wide selection of colognes and perfumes. Helpful staff and clean atmosphere. Kendra is a superstar. Thanks
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February 2024 by Emma Lamb
We called to ask about a product and was greeted with the rudest person on the phone and we were hung up on. When we called back and asked to speak with the manager. She was just as rude and entitled stating they were busy and had no time to help us. And not allowing us to even ask the question about the product. And was told to not be so smart and just ask the question. We have been rouge members with Sephora. for many years. And never treated with such utter disrespect. We will NEVER step foot back in this store. And we also reported this store to corporate.
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January 2024 by Kelsey Blanton
This store has always been terrible and has had no AC since I moved here two years ago. Today was the tipping point when I spent an hour picking out makeup - 20 minutes in line - just to be told my giftcard had nothing on it. I then handed them the giftcard receipt and they said “we can’t help you. Call corporate” we call corporate who tells us to go to the Sephora the card was purchased from and they’d active it. Well you can guess which store it was purchased from! Thanks for wasting my time today.
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January 2024 by Jessica Mullins
The employees were very nice and I loved the store.
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January 2024 by Johnna Murray
I love sephora. Great products helpful employees. Great deals and great prices
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January 2024 by Mindy Pelensky
Dylan west town mall made me feel so incredible. I went in there with no confidence and he made me feel so good about myself. I will always appreciate him. Than you dylan.
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December 2023 by Alexis Litwin
I'm a usual at ulta, but seeing people hype this beauty shop up had me curious, and excited. They have some higher end brands that ulta doesn't so that was something new. The "holiday sales" were still full price? They had a great tatcha skin care gift bundle that I grabbed hidden away for 60$ came with the bag also that was nice. I found a pat McGrath lip trio for 20$ I want to say? And I'm loving it! They had a few good deals but nothing really to boast about. If you are interested in tatcha, pat McGrath, Charlotte tilburry, glow recipe, Burberry and sol de Janeiro these are some of the items they had a deal on.
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December 2023 by -
Went in today to look at gift ideas and absolutely fell in love with Leslie. She is absolutely fabulous and was happy to answer any and all questions me and my partner had.Great job Leslie! Not many left like you in customer service! Look forward to seeing you again next time i’m in.
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December 2023 by Ana Luna
I love beauty and the products Sephora sells. However, I always feel so uncomfortable at this store. I have to go about once a month to restock. I now dread it. When I walk in, there’s typically a couple of employees at the entrance. They never ever greet me, but without fail, always greet everybody else. It makes me feel so unwelcome and dismissed. They also do not approach me while shopping, but gladly offer their help to every other customer. This is unfortunately happened several times in a row now. Particularly, there is a blonde haired employee with a bun, who, I’m not sure why, always looks me dead in the eyes and says nothing. Then proceeds to greet the person warmly coming in right behind me. This last time, I just wanted to cry, and it ruins your mood so fast to be looked at that way. It’s just so unpleasant and sad. I just want to be treated with the same respect as everybody else. Sephora Knoxville, please do better.
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December 2023 by Donald W.
love the specials at Sephora 20% off many items They have the latest selection of makeup for my sister's hair and fragrances from great brands The workers answer all our questions and show us any deals we may have missed We both love it W loved Charise a charmer for sure
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November 2023 by Terry
I was there shopping for my wife and got a ton of help from one of there employees Cassandra I believe she goes by Cassy. I appreciate the help she provided and will be back next time my wife needs make up or shampoo. Thanks!
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November 2023 by Tori Adams
This is my closest Sephora and I keep making the 2 hour trip! I love this store and they always have what I need. Cass helped me on (11/4) and she was the nicest, funniest, and most helpful employee!!
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October 2023 by Lisa Sullivan
Great experience. Went to Sephora on a Friday evening. It was crowded and busy. But we were quickly assisted by Tammy. She directed us to the item my friend was searching for and helped her locate the correct formula and color.
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October 2023 by Leah W
I have never felt more welcome in a store especially a makeup store where typically there is alot of snobby ppl that work there. Everyone that worked her is so nice and professional. Jen helped me and she was so kind i really enjoyed talking to her!
