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July 2023 by Shari Castle
Sales person was very knowledgeable, friendly. Gave us great information. I'm a long time customer looking to upgrade my bed. She made me feel at ease right away. Wasn't pushy she did an amazing job! We bought a new bed even though we were going to wait. I'm so excited to get my new bed
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July 2023 by Vicki H
All the salespeople said hello when i went in the store. Scott was my salesman. Very friendly, very knowledgeable. Took me thru the whole store and showed me all the beds and how they worked and even tho I knew what I was looking for when I went in I changed my mind after he showed me the other beds. great store. cant wait to get my new bed delivered.
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July 2023 by Anthony Merritt
Mikhayla was fantastic all the way through the process. Very knowledgeable and extraordinarily helpful! I highly recommend her as a consultant in the process.
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April 2023 by Raylin Hurst
Mikayla was absolutely AHH-MAZING!! She was very knowledgeable, friendly and informative- the buying process was so easy with her! I definitely recommend her and this Sleep Number location! Just in a short seven days, my husband and I will be enjoying our new king i8 bed!!
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March 2023 by Anita Johnston
Mikayla was very helpful. She knew what our budget was and found the best fit for us. She did an excellent job of explaining how everything worked with the bed, financing, and set up and delivery. She is very knowledgeable on her product, warranty, and sleep number process. I would highly recommend her to anyone looking for a good nights sleep.
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March 2023 by Mark W.
BUYER BEWARE:BASES ARE NOT REFUNDABLE!Just like another post we weren't told that the $1900+ base is non-refundable so we're stuck with an almost $2000 pile of scrap metal because it won't work for any other mattress & my 91 yr old mom couldn't get any sleep using this bed even though her original sleep number bed worked great.Nobody mentioned that the base is not part of the refund.They can comment 'it's industry practice' but we all know that's bull caca, they are penalizing customers that decide their beds aren't worth the high cost &/or don't work for them!
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February 2023 by Donna Kimbrell
We went to the knoxville store and Dennis was very helpful and listened to our needs. He didn't try push anything on us that we didn't want. He was very knowledgeable on this product.
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February 2023 by Lisa Roney
The contoured Sleep Number pillows are really comfortable, and I went to this store specifically to buy some as a gift for my elderly father. The printed and attached price tag stated the cost of each pillow as $79.99, but when the salesman rang them up, the price was $89.99. And I mean a printed tag from the factory. We double-checked to make sure everything matched. I brought the discrepancy to the salesman's attention, and he claimed he could not override the computer register. So I asked him to call a manager or someone who could override the computer, and he called someone who said, "Too bad. We won't override the computer." So I ended up paying $20 over the marked price. I'm not sure whether this is still illegal, but it is clearly a bait-and-switch tactic, and I consider it fraud. I wanted the pillows, so I went ahead and bought them. Then they tried to get me to sign a sales document (for a couple of pillows!) that included language to the effect that I would not be able to complain about any discrepancies in pricing and other issues. I refused to sign it, but that made me think they do this kind of thing all the time--with much larger bed costs, people may not even notice until they review a receipt later. Good products but sleazy business practices.
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January 2023 by Kaylee C.
Best experience in a mattress store. Mikayla was so helpful with my purchase and I will never go anywhere else!
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January 2023 by sylvia liscomb
mikayla is awesome and sold me a fantastic bed!!! i definitely recommend going to see her!!
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December 2022 by Brandi C
Went to get a new pillow for my mom's bed. Wanted 170 for the pillow and the sales guys reasoning to her was "well look at this way, I buy a new pillow about every 3 months that is 20 to 30 dollars and spend close to 200 dollars a year on those so now I only have this one and it last a long time, so this is an investment"Ummm no sir YOU pay 20 to 30 every 3 months. We on the other hand paid 20 dollars for our memory foam pillow and have been using it for 2 years now and I personally just love mine. We however think that it's insane to pay over 80 for a pillow unless it hugs me, keeps me at a good sleep Temperature, and strokes my hair til I fall asleep. And they want 200 for a mattress pad which he thinks is a great investment as well. That's just insane.But on the plus side Amazon has cervical pillows for less than 50 that are supposed to be great orthopedic support so we shall see how it goes.But hey the sleep number beds work good and are comfy. The other one we have had for 13 years and it's no longer raises up and down but the air pockets work still.
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September 2022 by Brad Lowe
Paula is very knowledgeable and very helpful! She is great and not one to upsale or push a sale on you! She helped me choose the right mattress for my budget.I used the Labor Day sale to save a lot of money (50% off) on the most comfortable mattress I have ever been on. A Sleep Number mattress is expensive and probably over priced but I could not believe how nice they are . I can't wait for the delivery!
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August 2022 by Richard Winters
We came to buy a mattress and the sales person didn't even acknowledge us for 10 minutes as he worked with another customer. He eventually said how are you guys and continued to ignore us. We walked out and bought a mattress from Mattress Firm where the staff welcomed us immediately even though they were also busy. We were also going to buy a cooling pad but refused to give him any commission.
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July 2022 by E D Cross
Easy process to order what I wanted. Joe was knowledgeable and very nice.
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June 2022 by james long
Although the sales people are nice, one side of bed isn't quite working after a month. On delivery the warehouse just didn't call about time, day wasted, and now service is supposed to be here today, but yet no call even though both times we were told they would call.... Pure 100% unadulterated laziness.
