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September 2023 by Byron Chesney
Friendly, helpful service, nice furniture and good prices.
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August 2023 by Marty Kapp
Visited twice and it didn't bother them! Sales person was handling 2 customers at once but answered all my questions and gave me alternatives. Economical delivery fee and, unlike other furniture stores I visited, delivery was scheduled quickly!
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July 2023 by Pam Scott
Please be careful with your purchases. I have not received any furniture and I called today to cancel my order. They refuse to cancel and have already charged my card. The manager says this is good business and only want to give me store credit for $5600.00. I have done business with many other furniture stores and never been treated this bad. I have ask to speak to his manager and was not given a name or phone number. Now I am just waiting to get help to cancel my order. Matt is the store manager and refused to give me his boss’s name or number. Terrible customer service.
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July 2023 by Lisa Byrd
Debbie is the sweetest most helpful saleslady. Got my grandkids all their mattress and plan on looking at couches next?.
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July 2023 by Campbell Boxing321
If I can give, this place a six star I would great customer service and great delivery service
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June 2023 by B Law
Do not let them deliver they do no have insurance or liability for accidents or take actions to damage done to your personal property refused to let me speak with anyone above the store manager in need of the owners contact. Matt has refused me this info. My attorney has advised me the next steps to take with BBB Matt wouldn't even send someone to further assist he asked for a quote then gets upset and is not willing to help me fix my front door on my house I just closed on and had inspected and passed a week prior I had yet to even move any objects in my Security system shows it all with audio. After Matt and his crew knowing this the day it happened since the crew had to come back to get my door to close I never got a incident report # or asked to sign one
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June 2023 by Craig Sullivan
In search of mattress took us there, found one were hoping will last longer than a Casper bed in a box
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April 2023 by mary long
The service was great they really went above and beyond for us
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February 2023 by Cindy Mellon
They are so nice to deal with! Helpful but don’t pressure you. I looked around and made my decision on the sofa and recliner I wanted to purchase. They checked in with me while I shopped to see if I had questions. Everything was very quick and easy to take care of here. Cathy was extremely helpful! If you need furniture I would recommend checking them out!
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February 2023 by Joseph Acito
Spent days bed shopping and every other place we went to the sales people at the door were like car salesmen leaping on you and regardless of what bed you said you wanted they would take you to the most expensive one. Tried Sofas & More and we picked a bed without a vulture standing over us. Went to the salesperson, Debbie, to purchase it and were not pressured to buy a different one. Also asked about a loveseat they don't carry and she was able to special order it for us and price matched the sale price of it at other stores. Finally, their delivery fee is based on distance not the flat rate of other stores which was double what they charge. Would highly recommend Sofas & More and would return for any other furniture needs.
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November 2022 by Russ Petitt
Good selection of all types of furniture. Friendly staff and great prices!
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November 2022 by Barbara H.
Me and husband was looking for furniture at the end of 2020. We went to several furniture stores. We found a living room set at one store but we just wanted to make sure. We went to sofa&More the next day and my husband saw this one set and sat in the loveseat and said this is so comfortable. I looked at the tag it said CATNAPPER from Jackson Furniture in Athens TN. So we bought it. They said it would not be delivered until January 2021. That was fine I was giving my leather furniture to my son that was moving out in January 2021. We had that furniture about 10 yrs and it still looked good. They delivered my furniture the first week of JAN 2021. About 3 weeks later I noticed the foot rest on my electric recliner on my love seat the filler wasn't really filled up. I called Sofa & More talked to the manager cause we bought extra warranty he didn't really seemed concerned but he said he would call the place that fixes CATNAPPER. They came out laughed said there is a zipper underneath the footrest and you will either have to move around the fiber or buy more because it looks like JACKSON FURNITURE didn't put enough fiber in there. I tried to move it around but when I did the other places were not enough. I had to buy more fiber off of Amazon. I filled it up. Then in 2022 about June or July I noticed my seat cushion on my electric loveseat some it looked like my seat cushion was coming out. I looked and the thin fabric that holds the seat cushions has ripped (it's just me and my husband no animals no children) I called Sofa & More again they called the warranty place they said oh we can't fix your CATNAPPER it is normal wear and tear. I said what?, we only had this furniture since January 2021 this is 2022. He said yes. I said soooo we spent extra money for the warranty and we feel it's just waste of money. Don't buy the extra warranty that is the sell scam. I emailed JACKSON FURNITURE and they emailed me back fast. Customer service said I'm sorry you are having problems send me pictures. I did and since I did I HAVE NOT heard anything back. I wrote a review on BBB and Consumer Affairs. Bottom line don't buy extra warranty that is a sales scam and the salesperson probably gets extra money and DONt buy CATNAPPER. I wished I looked at the reviews on BBBThis furniture looks like I got this at a second hand store and I bought the whole set. After I went over to my sons apartment I said I will trade furniture he said nope mine looks better and it's over 10yrs old and my piece of junk is 2. Sad!! Don't buy CATNAPPER by JACKSON FURNITURE!!!
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October 2022 by Rene' Kent
Debbie Was a big help and very nice. Loved the prices.
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September 2022 by Jessica Greenway
Got a great deal on an England sleeper sofa at Sofas and More. The same sofa at Brown Squirrel was $1299 - Sofas and More had it for $999! We were able to pick it up the day we purchased it.My only complaint was that they didn’t wrap the sofa as promised before we picked it up, so it did get a couple of scuffs during the move. Otherwise, very happy with our purchase!
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September 2022 by Michael Wasserman
My wife kimberly called back last December and talked to a lady salesperson. My wife was looking for a sleeper sofa. The lady sent a picture of it and put a deposit until she could see it.Fast forward we just received a call from Matt recently and was told that we had put the sofa on layaway and that if we did not pick up the sofa we would forfeit the money. It was a very busy time and my wife had totally forgotten about the sofa. Matt was extremely rude and unwilling to offer any other options. My wife never signed a layaway agreement nor was Matt able to produce one.If this is an example of how this company unethically conducts business I would suggest that anyone looking for furniture would be wise to find it somewhere else.Blessings,Mike Wasserman