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April 2024 by Kenny Greene
Great room and location. Could use a little updates but it isn't a brand new hotel. Room came with a fully functional kitchen with all cooking pans and dishes. Dishwasher also. Highly recommend ???Rooms: Clean and full kitchenNearby activities: Tons of shopping. Dining. Entertainment nearbyFood & drinks: Complementary breakfast
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March 2024 by Chandler Seaton
The location of the hotel is good. Right off 40 and near a bunch of restaurants and shopping. When we got to our room, it smelled very strongly of cigarette smoke. We complained to the front desk and the only offered to spray pinesol in there as a solution. They were not able to offer us another room as the hotel was fully booked. The smell did not dissipate at all the 3 days we were there. I would not stay there again because of this. The breakfast was very disappointing. There was no coffee and all drinks were out of service.
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March 2024 by Deborah Penn
Stay was great. Breakfast was wonderfulNearby activities: Museums were great
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March 2024 by Marlene Nasello
We see many of the rave reviews posted about the Staybridge Suites in Knoxville. Proximity to interstate is convenient except for sleep. Perhaps our stay was atypical of the norm. Everyone knows how scarce ice is when visiting Europe, and we thought we were there. After a hard day of driving, we like to have a cocktail when arrive at our hotel. No ice in room freezer! ? No ice bucket in room to retrieve ice. Tried using in-room telephone for assistance, but no dial tone. Went to front desk to request an ice bucket, but they have none. Attendant suggested I go back to my room and get a pot from the kitchen in which to put ice. REALLY??? Instead, I asked for a plastic bag to retrieve ice from apparently the only ice machine on premises: in the downstairs laundry room. ? Hot breakfast included the typical fake omelets, but the juice machine was out of order. When I asked about it, the cocky response from the front desk was "we're waiting on a part and didn't think you'd want warm juice." I have a suggestion. Why not have several pitchers with chilled juice until your part arrives? We love staying at IHG establishments because of their nice rooms and dog-friendly policy. This most recent experience was very disappointing.
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March 2024 by Paula Krantz
Service is fantastic. The people are great! Beds are a bit on the firmer side and the highway is pretty close, butthink of it as "white noise". If it bothers you run the fan in the bathroom.Safety: Very well lit.
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March 2024 by Ryan Dahl
Top notch service all the way around! I Was here for work for about 3 months with my wife and dog. Rooms were nice and clean the staff was friendly and extremely helpful. Thanks again!!!
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February 2024 by Jean Angell
It would be nice to have more than 2 bath towels. We don't steal linens or anything else. We asked the desk for 2 more towels, which is silly.Rooms: Old. Meager amount of towels. Bathroom floors swept but dirty.
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February 2024 by Cindy Douglass
All the staff that I encountered were helpful and friendly. The room was OK and clean. The problem is that the walls are so thin that I could here everything - conversations, doors, faucets, flushing, showers,... from the rooms surrounding me as well as whatever conversations were going on down the hall. Even with earplugs, it was as if the sounds were coming from within my room. The bed was on the lower end of satisfactory, but it was doable for one night. The shower curtain rod was not hung correctly, so both ends of the shower curtain kept sliding towards the middle of the bar. I slid them back over & over again, but it only lasted seconds before it slid again. As anticipated, there was water all over the floor in puddles. Gratefully, it was just me, so I was able to use one of the hand towels in addition to the bath mat. Full size frig & freezer is what I needed for this trip and that worked great.
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February 2024 by Sammy
Great hotel and wonderful staff! The one bedroom Suits are perfect for my four month stay. Only complaint was lack of sheets, towels and vacuum just was not available every time I requested.
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January 2024 by Harvey Mellard Jr
Staying for business, and even though it is near a highway, it is very quiet and not overly lit. I'm quite sure I'll sleep just fine.
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January 2024 by David Danner
Easy to find, right off the interstate. Though it would be noisy, but they put us on the opposite side from the Interstate, and slept like a baby.Very nice dinner, served nightly Monday - Thursday nights & breakfast. Both complementary.Tacos & salad the nights we were there & beer & wine included.Our room was spacious, clean and had full refrigerator, sink & dishwasher.I would stay there again- ideal location for my travels.Walkability: Easy walk to large shopping district. Depends on where you want to go, but there is a greenway access with 1/4 mile too.Food & drinks: Dinner is served at the hotel in weeknights up to 7 pm. Nice tacos the night we were there. Not gourmet, but hit the spot & beer & wine is free.
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November 2023 by TJ
If your staying on a extended stay here it’s just one thing after another. One bedroom suits are nice. Walls dirty along with the dishes. Dishwasher broke. Laundry is free but a joke all five washers did not work. Drink machine broke and food they put out in the evening has been over cooked most days (burnt) My number one complaint……. How does a hotel not have clean sheet’s and blankets along with complete set of bathroom towels on request???
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October 2023 by Cassie Pomierski
This is by far one of the best hotels I’ve stayed at! My boyfriend and I came to visit Tennessee for a short weekend trip so we we only stayed one night, and we were actually sad to leave so soon. As soon as we got to the hotel, we were greeted by the lovely receptionist (unfortunately, I do not know her name) and she was so sweet and friendly. We got a suite room with a king bed and couch and it was very clean and comfortable. The hotel in general just had a very homey and welcoming atmosphere as well. The complimentary breakfast had a good selection of foods too! I will definitely be looking to stay at more Staybridge Suites and IHG hotels in the future. Thank you for the excellent service and hospitality!Rooms: Good size, clean, comfortableSafety: The area felt very safeNoteworthy details: Very nice staff and service
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October 2023 by Elizabeth Fletcher
I travel to Knoxville frequently and usually stay at another IHG property. This time I stayed at this property and I can’t say enough good about the hotel. It’s clean, amazing location, Great Lake to walk around and the staff is as good as any Four Star hotel. I came with my dog who had surgery at the University of Tennessee and has complications. Andrea V took my call while driving and found me a room on the first floor. Then when I checked out I told the front desk that I may have to stay over. 4pm that day I called again and Andrea took care of me. Another team member, Shelby A at the hotel was so kind and asked me how my dog was doing. Every staff member I have encountered here care. They care about your experience. They care about the hotel and I don’t think I will ever stay anywhere else when I visit Knoxville. If you stay at the hotel, please say hi to Andrea. Both Shelby and Andrea made me feel special. Don’t think twice about this hotel. BOOK IT and experience what I experienced.
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August 2023 by Dan Henry
I'm about ⅔ through a business trip and this. place. is. REMARKABLE. I don't usually single out one event in a review but this morning... ?... y'all outdid yourselves.The pictures show the tranquil calm off the great room and den off the lobby - exceptional layout - across the board. Anyway I had come down to inquire as to the next flavor rotation for the waffles. I left deciding to write this review because I got to PICK that next flavor. It's Cinnamon Roll for those who are interested.So not only was I warmly greeted as I intruded on the cook's workspace over an hour before breakfast started but she explained the new batter would be made shortly and started listing them. I gave a little chirp when she said "cinnamon roll" and an outright, "no WAY" when she indicated she'd prep cinnamon roll batter. #tisthelittlethingsIn every way that matters this hotel truly is exceptional.Rooms: Excellent layoutNoteworthy details: The staff.They are noteworthy.
