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December 2023 by Google user
ATM is a tight fit so I tend to go inside. Staff at Truist Bank are always friendly and helpful.
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March 2023 by Angie H.
I have been with this bank for at least 3 or 4 name changes. Long story short. My mom passed away and I went in to handle her account. I worked with Bill. Brought in her death certificate (and she already had me on her account). He said he had added her death certificate to her account. No need to do anything else. Well they continued to take out fees. Sending her statements to her old address (well she's dead- not getting mail). Then they send me a letter (finally to my address) saying she is past due on her account. I go in to talk to Bill- he said he remembered me but there was nothing he could do. Even though he said we had taken care of her account. I have canceled my account. I cannot stand liars!
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April 2021 by Aaron W.
I opened an account at Suntrust (now Truist) in order to consolidate funds for the purchase of a single level condo for my handicapped mom. She is currently residing in a trilevel house and after surgery cannot get up and down stairs to even go to the bathroom. Within 24 hours of transferring $240.000 into the account to buy the condo, they put my account on hold. then they chose to close my account without giving me a call or a reason for doing so. I am now being told that my funds will not be released back to me for 5 more weeks. I am a medical professional with 36 years of experience, my FICO is 831, and I have never bounced a check. This bank basically confiscated the money that I had to help my handicapped mother. I have called several times, retained a lawyer, and spoken to the local manager daily for the last 3 weeks. Basically, no one really cares. They all say that their hands are tied and that there is no one to reach out to that can help me. I am going to be in default in my real estate contract due to their ineptness. I would suggest to anyone wanting to keep their money safe, please bank elsewhere.
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July 2020 by Sharla B.
Felt absolutely unsafe at the ATM. It's the slowest one I've ever encountered. Took longer than 60 seconds to count 20 bills. Displays ads between transactions and is very confusing. Ridiculous