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January 2023 by Darlene McKenzie
I read the reviews before calling and purchasing jewelry from this Swarovski store in Knoxville TN, what I wanted was out of stock on the Swarovski website. I encountered Richard and right away, I knew I was being handled by a professional. Class act you are: Richard. Swarovski is lucky to have a person like you to encounter. I'm in Asheville, NC. Next purchase, I'll climb over the mountain to deal with this store and hopefully Richard. Thank you Richard, I loved every piece I ordered from you.Thought a review on line and a thank you would benefit all,~Darla
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July 2022 by Evan Guthrie
Swarovski West Town Mall in Knoxville is a great place to go for quality jewelry, gifts, and much more. I have been impressed with the purchases that I have made from here.
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December 2021 by Tani Lamb
The customer service was superb, even on Black Friday.
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December 2021 by Cynthia
Found a beautiful bracelet. The gentleman that was working was very knowledgeable and professional very nice!!
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November 2021 by Phillip Easterly
I was able to get the 2021 crystal Christmas star! I was excited!
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October 2021 by Danielle Ross
The sales person is super nice and knowledgeable. The store is clean and comfortable. The displays are pretty
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October 2020 by Desiree Nicole
I find myself constantly buying jewelry from here. I’ve gotten rings for 80 dollars here that sparkle so amazingly. I get a ton of compliments on my rings and necklaces. People want to know how much they cost and I tell them they’re inexpensive compared to the luxury shine they give off. My jewelry has lasted from here but I do not wear it in water or extreme heat. Overall, my favorite place to find inexpensive items that twinkle like it might of cost a fortune.
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July 2019 by Ruby Heard
Love this place very nice peices at a reasonable price. Staff was very friendly! I even made a wish listðŸ˜bling
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May 2019 by Sheri W.
While their merchandise is beautiful, the customer service at the West Town Mall store is really terrible. Because they didn't have the item I wanted in stock on Friday, I was told that they would have it shipped from another store. I paid and left, after being told that it would be in on Wednesday. On Wednesday afternoon, I called the store to confirm my order was in (it took calling four times before they actually answered the phone), and I was told that my order was not in. An hour later, I received a call saying that they had phoned me in error (no one had actually called me prior to this call). I was told that since the order didn't ship until Monday, it wouldn't be in until Thursday. The same woman, Joyce, called me back about 15 minutes later, to give me the tracking number. In checking the history, I found that, despite the label being printed on Friday, it didn't actually ship until Tuesday. I asked if I would receive a call when it came in, and was told I would. When I tracked the item today, UPS said it had been delivered at 12:03 pm. I waited until 4:30, then called to see if it was in, and was told that it was. So much for them calling me. All in all, while I may buy Swarovski in the future, I will not buy it at this store. They are extremely unprofessional and their customer service is terrible.
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April 2019 by SpasticLamb
Fancy but overpriced.
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March 2019 by Baylor Nicole Love
Nice selection
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February 2019 by Kim Myers
We don't agree with their ,"must have the entire box" policy to return or exchange. And after a highly unpleasant experience of trying to get the right size ring, when they originally sold my fiance the wrong size, (even though he gave them a card with my size on it). The manager did drive to Nashville on her day off to go get the correct size ring, so that I didn't have to wait a week for my ring. I appreciated that.
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January 2019 by Scooter F
My wife loves Swarovski Crystal's. The people working here are very nice and helpful.
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August 2018 by Rosalind Bernard
Love it there
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August 2018 by Add Lib Snaps
Poor customer service
