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March 2024 by biyanu medenes
Annoyingly long waiting time to pick up an order. Those people are the most unprofessional.I waited for more than 30 minutes to pick up a drink. Besides they dont care about their customers
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March 2024 by Taylor Dickerson
Food was good and very
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March 2024 by cade smith
Love the wall art!
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January 2024 by Laura Beth Scraggs
Extremely lacking in the area of customer service. I’ve repeatedly had bad experiences at this location and don’t know why I’ve continued to return. One of the many issues and most recent, happened today at 12:30 pm. The website states they’re open until 3:00 am. The only reason I checked the website first was because we’re experiencing inclement weather. When I arrived, the parking lot had several cars in it and I could see employees standing outside, talking and smoking. The surroundings gave me no indication the restaurant was anything other than open. I arrived at the restaurant and waited at the drive-thru speaker for 5 mins without a greeting. I finally said, “hello”. No one spoke. I then saw one of the employees outside and she yelled, “we’re closed”. There were two more cars in line behind me. I politely told the employee she should put a closed sign on the drive-through speaker because that would save time for all parties involved. The other employee standing outside yelled, “there’s a sign on the front door and on the drive-through window”. I tried to explain to him that the placement of those signs weren’t helpful if you were attempting to place an order at the speaker. He was very argumentative so I decided not to engage further. After that experience, I finally decided to leave this review. Then, I chose to drive further away to the Walbrook location because it’s far superior in customer service and food quality. Today’s service industry dynamic has changed from a “how May I help you” attitude to a “you should be thankful I’m helping you” attitude. Extremely tired of this behavior.
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January 2024 by yonos007
The decision to fire all their employees and do all business through their janky/buggy app and touchscreens was a bad idea. Don't go unless you do drive through.
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January 2024 by Daniel Bolton
So take long waiting order!! They are lazy lazy!
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January 2024 by joel b
Excellent burritos.
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December 2023 by Jerry Gullett
Very positive
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December 2023 by Tiffany Reynolds
I ordered a Crunchwrap and added guacamole and jalapeños and tomatoes and was not given the guacamole and the cheese that was supposed to come on it originally. I love guacamole and paid extra to have it on there and it was not given to me. My friend added his leftover cheese sauce on it.
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December 2023 by Ada Lindberg
This is the bad Taco Bell. It takes at least 20 minutes before food is ready, and they don't give you a cup right after ordering to enjoy a Baja Blast while you wait. It's a 50-50 chance that the Baja Blast is just carbonated water though.
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December 2023 by Amber Bohanan
Don't bother coming here if you're picking up a doordash order. They prioritize other customers over doordash customers. I waited 30 minutes for a doordash order while watching like 8 customers come in and order and get their food. When I mentioned how long I had been waiting, the manager got an attitude and said "Well there's other orders ahead of it." Umm no those orders were placed well after the doordash order that I was picking up. Also other employees were being rude and saying "Well why don't you just cancel the order if you have a problem with it". Very unprofessional staff this location has!
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December 2023 by Hayley Marie Benoit
Upon entry employees gave dirty looks and glared like we weren't even supposed to be there, what used to be pretty quick service turned into 45 minutes of waiting on our food, given the wrong size drink, and employees were on their phones while the drive thru was wrapped clear around the building. Employees caught attitude when asked how much longer it would take for our food. Then proceeded to sling the bag at my husband and looked at him like he insulted him when my husband asked about the drink with our order. Music was so loud inside you can't hear them even call out the orders. We probably won't be back to this location Walbrook is a lit friendlier ans faster.
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November 2023 by Kaylee Michelle
The woman who took my order was very nice and patient. The wait was 30+ minutes and the food recieved was cold.
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November 2023 by Andy Larson
Never would have thought I'd sit in the drive thru for a literal hour... crazy. Sat and watched the employees sit outside smoking. This was my breaking point. Im never coming here again.
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November 2023 by Dan Rainey
Waiting for over 30 minutes in the drive thru. Then the food was some of the worst looking food I've ever gotten from Taco bell.
