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February 2024 by Paul Wakefield
We bought a spa from The Great Backyard Place and had a great experience with Bill, who was very helpful and expertly answered the large number of questions we had. Delivery was smooth, the tub has been great, and any minor issues we've had were resolved quickly and locally by their great service/parts departments. Would recommend them to anyone!
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February 2024 by Cindy Collin
Bought my pool here in 2020 and have shopped here for all supplies and repairs since. Wouldn't go anywhere else. Great people to work with., always friendly and helpful, especially Jonathan in Parts!
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February 2024 by Stephen Caruso-Taylor
Came in with a broken nut. Jonathan, Aaron and Alex spent 20 minutes searching for a replacement. They ended up cutting a nut an old assembly so I didn't have to wait for the order. Awesome customer service!
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January 2024 by Johnny Currado
We did a lot of research on the best place to purchase a good reliable spa and we wound up going to the Great Backyard. Samantha was our sales lady and she was absolutely exceptional, full of knowledge, answered all of our questions and was not pushy at all. Being in outside sales for over 28+ years, I could tell she is very genuine and passionate about your job. We decided to purchase our spa from her and from the sale to installation, they have been truly exceptional. We did check out a few other local spa dealers in the area but Samantha and her team went above and beyond and we are very glad we purchased from them. I would highly recommend you check them out if you are in the market for a spa.
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December 2023 by Marjorie hall
Kim at Kingston Pike, Knoxville is always very helpful and answers all questions. This is a great place.
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December 2023 by Trevor Patton
Jonathan was nothing but helpful, high energy, and managed to save us from making an extra trip back ! Highly recommended you see him in parts
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November 2023 by mltperdue
I love this store! At this time of year, I was specifically shopping for Christmas decor and they have the most beautiful trees, garlands, wreaths and decorations I’ve ever seen. We moved from Knoxville several years ago, but I have made special trips there from NC just to buy my new trees and decor for the holidays. Also, their customer service is AAA++++!! Samantha in the tree department is exceptional. They have packed up all of my selections and custom made items and shipped them to me in a very timely manner. They made it so easy for me to make my house absolutely beautiful at Christmas time. I always get amazing compliments from people that we entertain. We have also bought outdoor furniture from them and again had the best customer service experience. I highly recommend this business.
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August 2023 by Cindy Hill
I should have kept walking when I was going to walk out from this place! The first salesman treated me so bad! I had cash in hand and bought the biggest pool they have. Got it installed and filled up liner had hole in it. They replaced it filled up again and the bottom is so lumpy you feel like your walking on rocks. Now pool is losing water again called and talked to who is in charge of fixing stuff he absolutely could careless! 5 days later they are supposed to be sending someone to look at it. DO NOT BUY A POOL FROM HERE!! Terrible customer service and some terrible employees!!
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July 2023 by Diane Johnston
Had a serious alge problem this year. Alexis was very patient with us and helped us get through it. We are now enjoying our pool.
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July 2023 by Jeanine Sidells
Every time I come into the store, I am greeted by a woman, Kim Cruz. Now, I have worked in customer service for over 25 years and it is difficult to find someone genuine like Kim. Her helpfulness and spot on knowledge definitely should be appreciated. The way she handles every call with care is outstanding.It is rare to find this type of individual these days.Keep up the great work!
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July 2023 by Jeff Hester
Wes,Bill,I appreciate the pool install crew you sent over, Mr Smith was great guy too work with, they provided us with top rate craftsmanship it's looking good, from purchase to completion the Great Backyard has been a pleasure to do business with.Thanks Jeff Hester
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July 2023 by Tim Slater
Jonathan was an amazing associate helping us put together all of our pool valves along with his associate she did a very nice job as well.
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July 2023 by Tina Franklin
I purchased my pool on May 10 th of this year. I’m a first time pool owner and these people made this an easy experience.. they were very helpful and explained everything to me. Bree, (pool school instructor) she was super.. She taught me how to make taking care of the pool a simple task.. everything was writen down for me, step by step. Thank you all for help making my back yard a great one too!!
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June 2023 by Mike & PJ Olds
We went in with the intention of getting what we needed to get our old pool up and running but we needed new pump, filter, vacuum, steps and all the chemicals to get it clean and algae free. While waiting to for part salesmen we talk about buying all that and then hiring someone to install and everything else so we decided to talk to the salesperson about a new one. Our old one was 8-10 years old and a new one comes completely installed start to finish. Ashley was awesome and in less than an hour we were out the door with a date for installation. Got to love them.
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May 2023 by Bret Pearsall
Bought a tub today. The salesman is incredibly knowledgeable and explains the differences between different hottub brands so you can understand.Great process, I hope the service group is as good as he is.
