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November 2023 by Lynne Wright
If I could rate the experience a Zero star, I would. I received service with two front ball joints (upper controll arms) which required an allignment and also purchased a new set of 4 Iron Man Tires. The service started out okay. Then it progressively got worse. Immediatley after I left the shop I noticed my car was pulling left and extremely jerking left when I would break. It wasn't doing that prior to the service. I went to clean my car right after the service and noticed my back passenger floor matt missing. Also the next morning I had a flat tire on front passenger side. I came back next afternoon on a donut.They told me the tire was ok and put extra beadding around the rim and said the allignment was fixed. However they told me that I needed 2 new frony The car was still pulling left and jerking left when a braked.I had two subsequent flat tires
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November 2023 by Jacqueline Keegan
Highly recommend. Alex is patient and takes the time to explain exactly what is going on with your vehicle and more importantly show you the problem areas and tell you what is a concern and what can wait.
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October 2023 by Niel Corrier
My wife was told she needed new tires at Mazda Knoxville because of tire rot. The Tire Barn looked at our tires and told us they had a lot of tred/life left in our tires with no signs of tire rot. Honesty is a great quality! Mazda Knoxville does not share with Tire Barn!
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August 2023 by Katelyn Stevens
Super friendly and helpful from beginning to end.I loved that I was able to get tires and brakes from the same location for a great price and the wait time wasn't too bad either.I even called afterwards with a question and was greeted with great customer service. I never felt like a bother to them and they took their time to make sure I had the information I needed.I definitely recommend!
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August 2023 by Savannah Boyd
i always get fast, efficient, and friendly service here. the manager is very knowledgeable and honest. thanks again for squeezing us in for new tires and an alignment today! we really appreciate it (even though i ran over the curb on my way out of the parking lot). i’m sure we’ll be back in to see you soon!
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July 2023 by Lee Van
I was referred here by a different shop down the road (Free Tire Service - another 5 Star). This Tire Barn got me in quick, didn’t play any games, and took care of my vehicle (2 new rear tires). Recommended. Will return.
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July 2023 by Fred A. Collier
Early 2023 I purchased 4 Michelin 275/65/20 tires for a 2018 Chevrolet Silverado 1500 that has a 4 inch BDS lift kit. The tires were purchased at Tire Barn in Bloomington Indiana! I ask if this size tire would fit properly in this configuration. Bloomington Indiana Tire Barn called Me and assured Me that they had checked and all was good and installed the 4 tires. My travels through work landed Me in Knoxville Tennessee where I stopped to have said tires rotated for the first time at a tire shop other than Tire Barn. This is when I discovered that My front tires were rubbing upper control arms when the steering wheel was turned. As a result, I had a severe groove rubbed into the inside of both front tires which left Me with a dire situation! Luckily there was a Tire Barn near(Knoxville Tennessee) as I reside in Pittsburgh Pennsylvania and was previously unaware of the Tire Barn company. Working with John at the front desk we identified Our options and resolved this issue in as timely a manner Our schedules aloud. Nothing but Good things to express about John's diligence, determination and compassion in resolving this unfortunate matter. 5 STARS!
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July 2023 by Brian Elrod
Always well taken care of here. They’ve serviced my tire needs on many of my vehicles over the years.
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July 2023 by Nic P
Outstanding customer service! Above and beyond!! We had a tire blow out on our travel trailer on our way back to NC. We called them for a tire to replace our spare. They were kind and said “come on in” and they’d get us in right away so we could get back on the road right away. We had an issue with our lug posts and needed replacements, and they didn’t have them since they don’t typically service travel trailers. Because it was after 5pm on a Saturday, most parts places we called were closed. One of Tire Barn’s employees drove around town to several places searching for the lug posts for us! He found them! They stayed 30 minutes after closing to get us fixed up and on the road. We sincerely, heartily thank the staff at Tire Barn for your help in our time of need!
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June 2023 by Raymond O.
I came into the store to have a my tires looked at. One needed to be replaced and came back the next day to replace it. After waiting 3.5 hours there, my car was finally ready. After I was driving home, I hear a rubbing noise and then the tire sensor light came on my dash. I called there and spoke to John and he told me to come back in to get it looked, which I did 2 days later, as I was not able right when it happened. Upon coming back to the shop 2 days later, they told me that I needed another tire which was surprising to me, but I said that was fine. After getting the new tire installed, the tire sensor light was still on and they told me it would take about 15 minutes to turn off. It never turned off. I called back and spoke to John and said I think there might be an issue with the tire sensor, he said he wished the guys checked it, which blew my mind, as you would think this is standard procedure when dealing with tire replacement. I said that I think they damaged it and he gave me a line about them not damaging it and that sensors go out all the time. That's one heck of a coincidence that it went out on the same tire they just replaced within 20 minutes of leaving the store. He made some excuses that due to my car's age, that this could have happened, etc. I wasn't going to keep wasting my time arguing with him, as he wasn't going to own up and accept that they damaged it. I had to go pay to get another one installed and was told by the other garage that I should go back and have them pay for this as, it was obviously damaged by them. There was no sensor, just the valve left. I explained to them that it wasn't worth my time and effort. Please think twice before going to this unprofessional, incompetent place and giving them your business. There are many other tire centers that would give you better, quality customer service.
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June 2023 by Jason montgomery
These guys did me well. My service was fast the people were friendly and explained everything and the prices were great. I had tires, brakes and an alignment done. I will definitely be coming back. "2003 Nissan frontier"
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June 2023 by Gail Conner
We had been to two other places trying to get tires because we were going out of town. Neither place could help us but the second place recommended Tire Barn. We had never used you before. We had excellent help, great service.. glad we were referred.. we will return in the future and we have already recommended you to others.
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June 2023 by Mike P.
Excellent service - honest people. Went in highly discouraged after paying three separate shops to fix something, that had still kept recurring. Several Joe's there, and they are the ONLY group in town that took the time to get down to the root problem and actually FIX it! Mechanic Joe is now my favorite mechanic of all time. Pleasure to work with, jolly fella, HAPPY to help, and sociable crew. I reversed out of parking spot and glanced over to Joe, who was gleaming with a big smile while cupping his ear... listening to the sound of NO MORE SQUEAKING with a big ole smile on his face. I'll never forget it. Will be recommending them to everyone in my circle. Very convenient location in Knox just of I-40 on Kingston Pike. Worth while to go there because they're they're honest and hard working. Also if you don't know - they price match on many services too. Go there and give them a shot. They deserve it - and so do you
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May 2023 by Daniel Yoder
I bought 2 new Cooper Defender Plus tires and had an alignment done at the same time on my GMC Envoy. Drove to Indiana and back. The inside of the new front drivers side tire was bald with chords showing. The inside of the new passenger tire was also bald. I noticed my gas mileage also dropped. Was told the alignment only had 90 day warranty and the tire warranty did not cover bad alignment. Even though I also purchased the extra road hazard warranty. Took it to Meineke to have new alignment done. Both front tires were pointing at each other and was out of alignment bad. Cost of 2 new Coopers and new alignment over $550. I am 100% disabled retired combat vet with 25 years of service. I do not drive very much at all. I am on fixed income and can not afford new tires. I will drive on them until they blow. Thanks for the poor effort Tire Barn. DO NOT USE! Pay to get it done right by proper mechanics!
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April 2023 by Laura Larsen
Super helpful staff. I needed a tire change. I first called Beatty Chevrolet who I have been a customer with since 2012. I was told by the service center it would be at least a week before they could squeeze me in. I called Tire Barn and they said come on in. The job was done in 30 minutes with a very fair price. So glad I didn't have to drive around on a spare tire all week!