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January 2024 by Tim Till
U-Haul cheap but they rip you off on the mileage
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January 2024 by AJ Howard
Very frustrating, I purched the 10 foot truck to move my apartment across the city to my next apartment. However after 30 minutes of use and after I was parked. I decided to rearrange the parking so we can get a couch in more efficiently.I got into the vehicle and the vehicle did not turn on. (Keep in mind this was daytime/eveing as I didn't have any lights on). I was happy to jump the vehicle off using jumper cables however the hatch button to open the hood was broken. (See photos). Roadside assistance was contacted and advised me it will be a 90 minute wait. Then made me aware after that 90 minutes that it will be another 90 minutes for the Fastfleet agent to arrive. So now I was delayed by 3 hours and my helpers to move left. Due to this I had to use additional trips, which drove the miles up. I was essentially done wrong as this U-Haul place does not take care of its vehicles. The Fastfleet agent made me aware the battery was not changed for more than 5 years.This location does not maintenance it's vehicles.
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December 2023 by Johnathan Thomas
I was in and out in like 60 seconds!
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December 2023 by Derek Goff
Got quoted a different price and was charged more upon pickup
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November 2023 by Sarah Johnson
Visit in store to pick up truck was fast and convenient and truck was ready to go! Returning equipment was a breeze!
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September 2023 by Mary Montgomery
If i was everybody i wouldn't rent from this place because they lie to u about the rental prices and everything they just lied to me and i had the money to rent it and they wouldn't rent it to me because i needed it for more than one day
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September 2023 by hunter hall
i went to pick up the uhaul and the truck wasn’t even full of gas and they tried to charge me $60 for a full tank on returning the uhaul im not gonna fill something up that wasn’t full when i got it
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September 2023 by Linda Maynard
Very helpful getting me in my van and courteous when I was late because my movers were late! Thanks u-haul.
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August 2023 by Kyla D.
My husband and I were in town for our baby shower and decided to rent a U-Haul last minute due to a stressful situation and rain in our route back home to Illinois. A gentleman who helped us, I believe the manager put a smile on our face and helped us out big time. Such a blessing and meant to be moment that we were really needing. Thank you to you and your team!
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August 2023 by Katherine Parker
Employee couldn't find our reservation online, and even after admitting he wasn't good with the computer reservation system he repeatedly refused to allow us to speak to another representative or supervisor. It took almost 40 minutes to re-enter all of our information and we were upcharged an additional 40 dollars from our original reservation. Absolutely unacceptable service and experience.
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July 2023 by Joshua Stanifer
If I could give a .5 I would. Basically we paid for 2 storage units. 5x8 which is about the size of a closet. And a 20ft truck. Only ended up needing one unit. And we were trying to extend our time with our truck by just a few hrs. We got 2 units because we weren't sure how much space we would need and wanted to make sure we had ample. Because the place stays pretty busy. Asked to cancel one unit and refund the money since we weren't going to use it. Needless to say no money back. And we're getting charged for an extra day with the truck because it wasn't returned by 7pm. Shouldn't i only be charged by the hr?
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July 2023 by Noah Jones
It was an absolute breeze to do the trailer pickup! The pull-through at this location means that nobody has to back up with an unfamiliar piece of equipment.
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May 2023 by heather judy
Do not go to this uhaul! Go to any other location.We have used uhaul for all our moves and NEVER did we have the issues these people caused us.Not only did the employee over charge us by $456 when she refunded it she only refunded $447. Mind you this was 100% the employees incompetence to charge our debt card $456 in the first place,We still have not received our money back which has caused us a real hardship.They took our money in an instant but tell us we have to wait 5-7 business days to get it back.Thats wrong! Its stealing and it’s illegal.They didn’t even issue a refund for the entire amount they took. They did it for $10 less.We have called to speak to the manager but the employee hangs up on us. We have no doubt we are going to have our brother inlaw an attorney in Knoxville file a law suit to get our our$456 back.They say they refunded $447 not the full amount but we have not received it back. Our bank TVA Credit Union says they see NO REFUND!Do not trust them with your bank card! Please save yourself the hassle.Terrible employees and straight thieves.The manger does not return phone calls and they will not put him on the phone.We are NOT letting them win! There is NOWAY they keeping my money.SAVE YOURSELF DONT GO THERE.
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February 2023 by Ronald Weaver
They had what I needed and took care of our needs professionally.
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January 2023 by Nicole Sixx
I would give 0 stars. This place charged me DOUBLE what it should’ve been and would not give me a refund of what I was owed. You’re better off going somewhere else!