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January 2024 by Carlos Oviedo
Went to this location to do a same day pick up for a cargo van. The van was super clean and perfect for moving some appliances I had. When I showed up to the store they only had two guys, a new guy on his second day there and my new favorite guy on the planet, Aaron, helping people with propane tanks. Aaron was swamped with people and even though I had to wait a bit, it was worth it because of Aaron's positive attitude and personality. Calm, cool, collected, and super friendly, Aaron made check out and check in easy. Shout out to Aaron for being a great employee. Give my man a raise for all the hard work he does!
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January 2024 by Shelly Rhodes
Awesome customer service. They went above and beyond. They help me find the correct size box for me to ship my dressage saddle. As I had just had hand surgery, they help me pack it and load it into my car. Fantastic service. I will remember them the next time I need packing material.
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December 2023 by Erica Courtois - Hayman
Guys pay attention to these reviews! My husband had a 15-ft truck which was supposed to be 29.95 per day plus 79 cents per mile, we had it for 3 days and they illegally charged my card without any interaction between us for over $300 in less than 24 hours. Hours. They also, please be aware of this. People, charge $7.50 per day for the rental and usage of a dolly that normally comes for free with every other moving truck. They refuse to give you your refund and will find every rebuttal they can to keep you from being in the right. I will never use u- haul again. They have become so dag on greedy. It's just disgusting. But as long as they're fat and happy of course they're not going to care about us. Peasants #boycott
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October 2023 by Gregory Combs
This place is a joke. They are rude and awful. They don’t stand behind their word. They don’t try to satisfy the customer. They try to send you to someone else and have you pay for it. No I am not. I paid you already for this and now you say no, go somewhere else. Please Do not go here to have a hitch put on. Please don’t give this U Haul on Rutledge Pike, near interstate in Knoxville, TN, any business/money. Also I would have gave them NO Stars but that is not an option on Google Reviews. So I had to give them 1 star review.
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September 2023 by david thomas
Ashley made this location the best experience I have had at a U-Haul. Over the last few days I have called almost every U-Haul in the greater Knoxville Area looking to have a hitch installed on my vehicle. One location had a young person that knew less than I did but was very polite and kind. Another location had two employees discussing the right way to help me, still very nice and kind but didn't build any confidence. These were just two examples. Then I found Ashley! She was very knowledgeable and prevented me from making a sizeable mistake that could have damaged my vehicle. She located the two parts that I needed to correctly install the hitch at no benefit to her or her location. Quick shout out to Jason Tilson for managing the team and cultivating the environment. If your looking to purchase a Curt Hitch or Curt Wiring Harness, call Ashley or Jason. If your looking to have it installed, call ahead of time.
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September 2023 by Google user
Ashley made this location the best experience I have had at a U-Haul. Over the last few days I have called almost every U-Haul in the greater Knoxville Area looking to have a hitch installed on my vehicle. One location had a young person that knew less than I did but was very polite and kind. Another location had two employees discussing the right way to help me, still very nice and kind but didn't build any confidence. These were just two examples. Then I found Ashley! She was very knowledgeable and prevented me from making a sizeable mistake that could have damaged my vehicle. She located the two parts that I needed to correctly install the hitch at no benefit to her or her location. Quick shout out to Jason Tilson for managing the team and cultivating the environment. If your looking to purchase a Curt Hitch or Curt Wiring Harness, call Ashley or Jason. If your looking to have it installed, call ahead of time.
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August 2023 by Luakia Gaillard
My initial pick up location did not have the truck sizes that I had reserved so I had to come to this location I was told that I would receive 50 dollars off for my inconvenience and when I told the person that the man from the other store that I was told that he said they couldn’t do that. I called the other location and he called the guy and they said they would take off the 50 dollars when I returned the truck. I returned the truck and told the guys at the desk that I was supposed to get the 50 dollars off and they said they couldn’t do it the guy that I talk with the other day came and and said yes they told me that long story short I don’t see on my receipt that I received any money off for my inconvenience
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July 2023 by heather swiney richards
Girl working in front with two lip rings was seriously one of the rudest ppl I have ever came in contact with! She was eating and we were making a purchase she seemed frustrated that we were even there! I will never use this location again!
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July 2023 by Justin Urquhart
What a GREAT experience! If you have any issues, need someone to work with you in a bind or don't have your moving help show up. Jason is the man to see! I would highly recommend this location for ALL your Uhaul needs!
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May 2023 by Kimberly Chamberlin
Extremely rude and inconsiderate. Didn't answer the phones so we had to drive up there ad then they were unable to help us which is fun but they could have been nicer. Won't be coming back.
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December 2022 by M S
Recently moved 12/2021Staff: friendly, but get up out of your chair and help more. Acknowledge someone when they walk in the door. Make some eye contact.Store: clean.Inventory: fully stocked with everything I needed.Overall: My experience with this location has always been good. Not greeting customers seems to be rampant these days.Just imagine if you went out to eat and your server didn't greet you but was friendly, you'd leave.Keep up the good work.
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October 2022 by darryl lowery
I've just rented a 20 Foot truck for a move from Knoxville to Chattanooga, Tennessee which was complicated by a competitor (Enterprise Truck Rental) promising a truck rental and then retracting on that "assured rental". After speaking with the agent at U-Haul my fears were subsided with them getting me into the rental of my choice the same day. My home had sold and the closing was in three days. To say the professionals at U-Haul saved the day is the understatement of the year. Lesson learned. I will use U-Haul in any future circumstance that involves moving or storage and tell any friend or relative to follow suite likewise.
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August 2022 by Josh Cross
Service here is slow line almost straight out of the door been standing here waiting for service for past 15 min no one at the counter
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July 2022 by Mike R.
That attendant on duty wasn't paying attention to the customers when the customer was trying to give important information. Instead, the attendant was flipping through shows on Netflix and playing the volume loudly. When it was our turn to simply just pay for an item, the attendant disappears. I would simply avoid this place if I were you
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April 2022 by Fleetwood Caton
Called and spoke with Jason. He was a lot of help and found me the correct trailer for my particular application. He really went above and beyond and my family and I are grateful. Thanks Jason!
